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Reviews of Royal Decameron Club Caribbean – All Inclusive

3.5 out of 5
Royal Decameron Club Caribbean – All Inclusive
A1, Runaway Bay, Runaway Bay, Saint Ann

Reviews

7.2

Good

Rating 10 - Excellent. 267 out of 1008 reviews" "
Rating 8 - Good. 314 out of 1008 reviews" "
Rating 6 - Okay. 210 out of 1008 reviews" "
Rating 4 - Poor. 98 out of 1008 reviews" "
Rating 2 - Terrible. 119 out of 1008 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

annette

Disliked: Cleanliness
Too many roaches and floor dirty
Stayed 2 nights in May 2024

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service
This hotel was perfect we only needed it for 2 nights as we’re going to an all inclusive resort after. The owners were very friendly, they ensured that we were ok all the time, and they took the time to get us breakfast and even took us around on a little tour. The rooms were clean. This hotel is perfect for those who want to have a quiet vacation.
Stayed 7 nights in May 2024

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities
If you keep in mind this is a 3 star resort not to mention an incredible value you will NOT be disappointed! If you are expecting 5 star accommodations at these prices not only will you be disappointed but you are delusional!
Stayed 7 nights in May 2024

10/10 Excellent

Robert

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*disclaimer: this was my first vacation. My experience at Royal Decameron can be described as nothing short of magical - I mean WOW, talk about a place that goes to lengths to ensure their guests are so well taken care of. The buffet food was good - nothing particularly mind-blowing about any dish in particular, just an all-around decent eating experience. The a la carte restaurant served one of the finest beef tenderloin I've ever had in my life. The drinks were excellent - I tried a number of things from the bar menu, and always found the beverages to be tasty and prompt to order. The staff at the resort were extremely friendly, knowledgeable, and very professional. The counter staff take extreme care to make sure guests' every wish and whim are attended to. The lifeguards were incredibly personable, and it was very easy to find oneself caught in lengthy and engaging conversation with any of them. As for the entertainment staff....holy cow. I never ceased to be amazed by how every one of them stuck a perfect balance between including as many guests in events as possible, while still being aware of and respectful of guests who were there for their own, more secluded vacation experience. The MANY performances by the dancers can be described as nothing short of awe-inspiring - it's obvious that they love what they do, and golly, are they ever good at it. 10/10 would recommend, and definitely can't wait to go back. Huge thanks to everyone there for such a great time!
Stayed 7 nights in May 2024

2/10 Terrible

Mandy M

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Tania

Traveled with family
There was no fridge or iron so i requested from the reception many times and all they say they are going asks some one to bring it my room so waited and no one came.
Stayed 3 nights in May 2024
Response from sophine on May 23, 2024
Hello Tania, thank you for sharing your feedback about your experience at Royal Decameron Club Caribbean. It's unfortunate to hear about the inconvenience you faced with the fridge and iron. Your comment will be forwarded to the hotel management for their attention.

8/10 Good

Timothy, North East

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good entertainment, good beaches and pools. Horrible water pressure, run out of water when you need it
Stayed 7 nights in May 2024
Response from sophine on May 23, 2024
Thank you for sharing your experience at Royal Decameron Club Caribbean. It's great to hear that you enjoyed the entertainment and beaches. I apologize for the water pressure issue you encountered. Your feedback is valuable for improving our services. We hope to welcome you back for a better experience.

4/10 Poor

adjoa

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property was so beautiful. The people are nice. The staff are so welcoming, my room was everything that I was looking for. I needed something different from the every day hotel living and this was the best, but I was heartbroken because of my bathroom. The bathroom was nast, Everything is rusty and moldy I mean everything in the bathroom have to go. I was so excited when I entered my room until I open the bathroom door my body started crawling, I have to use my blanket to cover the bed. I have to put my T-shirts around the pillows like I didn’t want to be in the room anymore. The show pressure is very low. The water heater never work for me, but I was OK because it was hot anyway. this hotel will play with your emotion. Trust me the nightlife over there was beautiful entertainment food that drink it’s all you can eat and drink who doesn’t like that, but the whole building needs to be shut down or renovated.
Stayed 4 nights in May 2024
Response from Sophine on May 23, 2024
Thank you for sharing your review of Royal Decameron Club Caribbean. I'm sorry to hear about the issues you encountered with the bathroom. It's great to hear that you enjoyed the beautiful property and the nightlife entertainment. Your feedback is valuable for improvement.

8/10 Good

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food. Good music. Nice beach. Comfortable rooms.
Stayed 2 nights in May 2024
Response from sophine on May 23, 2024
Thank you for your feedback, Kenneth! I'm glad to hear you enjoyed the great food, good music, nice beach, and comfortable rooms at Royal Decameron Club Caribbean. Your review will surely be helpful to other travelers looking for a pleasant stay.

10/10 Excellent

Yalilys

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place.
Stayed 4 nights in May 2024
Response from sophine on May 23, 2024
Thank you, for sharing your review of the Royal Decameron Club Caribbean. We appreciate your positive feedback about the hotel. If you have any more insights or experiences to share, feel free to let us know. Your opinion is very valuable to us.

10/10 Excellent

Sophia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the natural ambience. So many trees , well maintained lawns and gardens. Room was clean and tidy. I did not like the fact that telephone numbers do not work.
Stayed 2 nights in May 2024

2/10 Terrible

Sharia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not recommend to anyone very terrible place to stay
Stayed 2 nights in May 2024

6/10 Okay

amber

No hot water the whole week
Stayed 4 nights in May 2024

8/10 Good

Keishana

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

Sonia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent in delivering good customer service. Also, economically reasonably and friendly, and facilities in good condition.
Stayed 2 nights in May 2024

4/10 Poor

Patricia Lynn

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is an hour and a half from the airport. It also has very limited dining and activity options. The resort needs updating. It is too close to public roads and areas and thus very noisy throughout the whole night, with cars jamming, dogs barking, people yelling. The staff also were not friendly and simply lazy! Everything seemed like an issue to them. I was very disappointed with our stay overall. I blame Expedia for their overall rating, because this resort is a 2 at best! I would never recommend this resort to anyone, due to the distance, and lack of normal all-inclusive perks.
Stayed 5 nights in May 2024

6/10 Okay

Carmen

Liked: Staff & service
Disliked: Property conditions & facilities
If you would like to stay in a non luxurious primitive resort with intermittent running water (mostly cold by the way) This is the place for you. The Huts on the beach , food and staff are the best parts of this resort I really felt like I was surrounded by the Jamaican culture
Stayed 4 nights in May 2024

2/10 Terrible

CUDAR

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wrong fully Advertisements nothing like what Advertise. Worst experience ever 😪 🙃
Stayed 3 nights in May 2024
Response from sophine on May 23, 2024
We are sorry to hear about your negative experience at Royal Decameron Club Caribbean. We appreciate your feedback and will make sure to address the issue with the advertisement. We hope you give us another chance in the future. Thank you, Cudar.

4/10 Poor

Genel

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I honestly would not recommend this hotel to anyone. To much went wrong on our stay and we couldn’t wait to leave. First we got there at 3pm and our room wasn’t ready until after 4pm. The rooms look very old especially the bathroom, the place badly needs to be renovated. We observed the dining room attendants and on more than one occasion we realized that they were not friendly or interested in serving other black guest. We had to signal to them to assist us even tho they saw us walked in. Food was repetitive and lack flavor and the bartending staff needs more training on how to prepare drinks. Rooms were not properly cleaned, and there seems to be a smell coming from the bathroom. The AC was not cooling properly and water went away so we had to contact the front desk area for assistance. On our second day the housekeeping staff came to clean the room, we ask her to give us 10 minutes since we were getting dressed and she left and never came back. The beach and pool area looked clean. The concept of the hotel is good but the staff needs more training and the place needs an upgrade.
Stayed 3 nights in May 2024

6/10 Okay

Allison

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room 605 area was a mess I was so disappointed.. workman cutting trees and chopping bamboo it was so disturbing plus no refrigerator. The dining reservation food was excellent .
Stayed 2 nights in Apr 2024

8/10 Good

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Place was very nice and quiet I love the cottage idea makes it very private
Stayed 2 nights in May 2024

8/10 Good

Denard Edwarde

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The scenery and resort itself The food was subpar tho****
Stayed 6 nights in Apr 2024

8/10 Good

Lotoya

Liked: Cleanliness, property conditions & facilities
No
Stayed 2 nights in Apr 2024

10/10 Excellent

Britany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

lucia m, Kissimmee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy and nice clean property. The people was very nice. Food was good and the entertainment was great. Would recommend. Loved the hit style houses.
Stayed 4 nights in Apr 2024

10/10 Excellent

Florizel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Royal Decameron Runaway bay was excellent, my wife and I enjoyed every aspect of the experience. The staff members were very professional and friendly. The food choices were excelent, the entertainment staff were very experienced (Dice pineapple, Yogy Bear and the rest.) we really enjoyed their nightly presentations. We must make mention of Yanique our house keeper, she is truly an asset to your organization, she is so courteous and she does her job well, she is always in a good spirit which brightens our day. We must also make mention of the security guard known as Christmas, he is such a gentle man, he greets you like some one greeting a long last friend, we regret not being able to say good bye to him when we were leaving because he was on his lunch break, however we left a message for him. Last but not least, the front desk staff were so professional and courteous likewise the dining room staff, cooks servers, and waiters, bar tenders beach staff it was like a whole big family affair. We will definitely be recommending Royal Decameron to our friends and associates. Florizel and Elain.
Stayed 7 nights in Apr 2024

2/10 Terrible

Ronald

Disliked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024

6/10 Okay

shaday

Stayed 2 nights in Apr 2024

6/10 Okay

Shawn

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Poor or no internet service, food wasn’t the best, poor signage to find the hotel, road was bad in going to the hotel Staff were accommodating
Stayed 2 nights in Apr 2024
Response from sophine on Apr 28, 2024
Thank you for sharing your feedback on Royal Decameron Club Caribbean. We appreciate your comments regarding the internet service, food quality, signage, and road conditions. It's great to hear that the staff were accommodating. Your input will surely help future visitors in making informed decisions. If you have any other questions or need further assistance, feel free to let us know.

2/10 Terrible

Frangeudi Rodriguez

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
At the resort they make me pay again because i have and error in my booking that was for 2 person but they booking just show one and nobody couldn’t help me so they asked me if I want my second guess I have to pay again is was so frustrating i don’t recommend it
Stayed 2 nights in Apr 2024
Response from Sophine on Apr 28, 2024
We are sorry to hear about your experience at the Royal Decameron Club Caribbean. It's important that bookings are accurate to avoid inconveniences. Your feedback will be shared with the hotel management for improvement. Thank you for sharing, Frangeudi .

8/10 Good

Margaret

Traveled with partner
Liked: Cleanliness
Internet connection not very good,but overall not a bad place for relaxation
Stayed 3 nights in Apr 2024
Response from Sophine on Apr 28, 2024
Thank you for sharing your feedback, Margaret. We will address the issues you mentioned with our team to ensure better customer service. We appreciate your valuable input.

4/10 Poor

Ladon Sherwin

Stayed 3 nights in Apr 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Kaira

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

6/10 Okay

Margaret

Traveled with partner
Liked: Cleanliness
Customer service needs a lot more attention at front desk and in the dining areas,some staff were excellent and others need more training.Communication needs improvement
Stayed 6 nights in Apr 2024
Response from Sophine on Apr 28, 2024
Thank you for sharing your feedback, Margaret. We will address the issues you mentioned with our team to ensure better customer service. We appreciate your valuable input.

8/10 Good

Everton

Liked: Cleanliness, amenities
Good little hideaway at reasonable price if your not too fussy about modern style n renovation, great beach and staff plus the food surprise me everytime 😀
Stayed 3 nights in Mar 2024
Response from Sophine on Apr 28, 2024
Thank you, Everton, for sharing your review of Royal Decameron Club Caribbean. It sounds like a charming hideaway with a great beach, friendly staff, and delightful food. Your feedback will surely help other travelers looking for a peaceful retreat.

10/10 Excellent

Velterine

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Beautiful scenery. Friendly and helpful staff. Great meal meal options. Clean rooms and bathrooms.
Stayed 2 nights in Apr 2024
Response from Sophine on Apr 28, 2024
Thank you for your review, Velterine. We're delighted to hear that you enjoyed the beautiful scenery, friendly staff, delicious meal options, and clean rooms at Royal Decameron Club Caribbean. Your positive feedback is truly appreciated!

8/10 Good

Maxine P

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
I like the layout of the property
Stayed 3 nights in Apr 2024
Response from Sophine on Apr 28, 2024
Thank you for sharing your feedback, Maxine P! We're glad you enjoyed the layout of the Royal Decameron Club Caribbean. If you need any further assistance or information about our hotel, feel free to reach out. We look forward to welcoming you back soon!

6/10 Okay

Nadia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Well of course it’s a 3 star hotel but lots of room for improvement, the food buffet is mainly empty and if you should wait for something it takes hours, the May come burnt or looking not edible. Staff are mainly unpleasant, while some make you feel welcome. I think more bar staff is needed when busy, to take pressure off so workers can be more proactive. The making of the beds is a joke, the mattress is half wrapped. Several areas need development but overall it was ok.
Stayed 3 nights in Mar 2024
Response from Sophine on Apr 28, 2024
Thank you for sharing your experience at Royal Decameron Club Caribbean, Nadia. Your feedback highlights areas for improvement, particularly in food quality, service speed, and housekeeping. We appreciate your constructive criticism and will use it to enhance our guests' experience. We apologize for any inconveniences you faced and will work on resolving these issues. Your input is valuable to us, and we hope to welcome you back in the future to provide you with an improved stay.

6/10 Okay

Georgia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't enjoy the food. A bigger variety of food choices would have been better. It would have been nice to have a mini fridge inside of our room.
Stayed 5 nights in Mar 2024

10/10 Excellent

Jacquline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice. The food was very good And the privacy along the shore line was lovely
Stayed 3 nights in Mar 2024

8/10 Good

Nasseive

Liked: Cleanliness, staff & service
The vibes was great and clean ground with some staff was great. Need improvements on the boys working at the bars with there foul language and the base on my bed was broken in room166 and shower curtain need to go but otherwise it’s a great place to be .
Stayed 3 nights in Mar 2024

6/10 Okay

Roderick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Rajahi

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Only issue I had with this place, was the fact that I paid for a room in the courtyard area; and was placed in a more outdated area of the resort, where I was lied to, saying it’s an “upgrade”. When I asked someone who was staying in the courtyard area of the area was more modern, they said yes. Which you can simply tell from the outside, that looks newly renovated. Apart from that, I would definitely recommend going to this resort. It’s very intimate, the vibes are nice and right.
Stayed 7 nights in Mar 2024

6/10 Okay

Denzil

Stayed 8 nights in Mar 2024

10/10 Excellent

Arbunie Carla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time. This resort is worth it it’s amazing and beautiful. The pictures don’t give this place justice you need to go there and experience it. This is a honest review and everything is included in your room. Bars and restaurants and clubs open tell 2am. Entertainment was amazing. Drinks was strong and amazing. They made our 1year anniversary weekend memorable.
Stayed 2 nights in Mar 2024

8/10 Good

Shaleema

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was good and there were plenty of options at the buffet, very good scenery and the entertainment was top tier especially the steel band, would recommend
Stayed 3 nights in Mar 2024

10/10 Excellent

Lanita

Liked: Cleanliness, staff & service, property conditions & facilities
From the beginning to end of our trip, my daughter and I were greeted and accosted by warm and friendly staff. We would definitely stay there again for future trips!
Stayed 6 nights in Mar 2024

8/10 Good

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Mar 2024

2/10 Terrible

Roxanne, Bloomfield

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was dirty, there was a smell that was so unbearable, we ended up checking out a day earlier. Even though house cleaning came and mop, there was a scent we could not stand. We had to leave.
Stayed 3 nights in Mar 2024