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Reviews of Royal Decameron Club Caribbean – All Inclusive

3.5 out of 5
Royal Decameron Club Caribbean – All Inclusive
A1, Runaway Bay, Runaway Bay, Saint Ann

Reviews

7.2

Good

Rating 10 - Excellent. 264 out of 1010 reviews" "
Rating 8 - Good. 319 out of 1010 reviews" "
Rating 6 - Okay. 211 out of 1010 reviews" "
Rating 4 - Poor. 99 out of 1010 reviews" "
Rating 2 - Terrible. 117 out of 1010 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Keishana

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

Sonia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent in delivering good customer service. Also, economically reasonably and friendly, and facilities in good condition.
Stayed 2 nights in May 2024

4/10 Poor

Patricia Lynn

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is an hour and a half from the airport. It also has very limited dining and activity options. The resort needs updating. It is too close to public roads and areas and thus very noisy throughout the whole night, with cars jamming, dogs barking, people yelling. The staff also were not friendly and simply lazy! Everything seemed like an issue to them. I was very disappointed with our stay overall. I blame Expedia for their overall rating, because this resort is a 2 at best! I would never recommend this resort to anyone, due to the distance, and lack of normal all-inclusive perks.
Stayed 5 nights in May 2024

6/10 Okay

Carmen

Liked: Staff & service
Disliked: Property conditions & facilities
If you would like to stay in a non luxurious primitive resort with intermittent running water (mostly cold by the way) This is the place for you. The Huts on the beach , food and staff are the best parts of this resort I really felt like I was surrounded by the Jamaican culture
Stayed 4 nights in May 2024

2/10 Terrible

CUDAR

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wrong fully Advertisements nothing like what Advertise. Worst experience ever 😪 🙃
Stayed 3 nights in May 2024

4/10 Poor

Genel

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I honestly would not recommend this hotel to anyone. To much went wrong on our stay and we couldn’t wait to leave. First we got there at 3pm and our room wasn’t ready until after 4pm. The rooms look very old especially the bathroom, the place badly needs to be renovated. We observed the dining room attendants and on more than one occasion we realized that they were not friendly or interested in serving other black guest. We had to signal to them to assist us even tho they saw us walked in. Food was repetitive and lack flavor and the bartending staff needs more training on how to prepare drinks. Rooms were not properly cleaned, and there seems to be a smell coming from the bathroom. The AC was not cooling properly and water went away so we had to contact the front desk area for assistance. On our second day the housekeeping staff came to clean the room, we ask her to give us 10 minutes since we were getting dressed and she left and never came back. The beach and pool area looked clean. The concept of the hotel is good but the staff needs more training and the place needs an upgrade.
Stayed 3 nights in May 2024

6/10 Okay

Allison

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room 605 area was a mess I was so disappointed.. workman cutting trees and chopping bamboo it was so disturbing plus no refrigerator. The dining reservation food was excellent .
Stayed 2 nights in Apr 2024

8/10 Good

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Place was very nice and quiet I love the cottage idea makes it very private
Stayed 2 nights in May 2024

8/10 Good

Lotoya

Liked: Cleanliness, property conditions & facilities
No
Stayed 2 nights in Apr 2024

10/10 Excellent

Britany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

lucia m, Kissimmee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy and nice clean property. The people was very nice. Food was good and the entertainment was great. Would recommend. Loved the hit style houses.
Stayed 4 nights in Apr 2024

10/10 Excellent

Florizel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Royal Decameron Runaway bay was excellent, my wife and I enjoyed every aspect of the experience. The staff members were very professional and friendly. The food choices were excelent, the entertainment staff were very experienced (Dice pineapple, Yogy Bear and the rest.) we really enjoyed their nightly presentations. We must make mention of Yanique our house keeper, she is truly an asset to your organization, she is so courteous and she does her job well, she is always in a good spirit which brightens our day. We must also make mention of the security guard known as Christmas, he is such a gentle man, he greets you like some one greeting a long last friend, we regret not being able to say good bye to him when we were leaving because he was on his lunch break, however we left a message for him. Last but not least, the front desk staff were so professional and courteous likewise the dining room staff, cooks servers, and waiters, bar tenders beach staff it was like a whole big family affair. We will definitely be recommending Royal Decameron to our friends and associates. Florizel and Elain.
Stayed 7 nights in Apr 2024

2/10 Terrible

Ronald

Disliked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024

6/10 Okay

shaday

Stayed 2 nights in Apr 2024

6/10 Okay

Shawn

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Poor or no internet service, food wasn’t the best, poor signage to find the hotel, road was bad in going to the hotel Staff were accommodating
Stayed 2 nights in Apr 2024
Response from sophine on Apr 28, 2024
Thank you for sharing your feedback on Royal Decameron Club Caribbean. We appreciate your comments regarding the internet service, food quality, signage, and road conditions. It's great to hear that the staff were accommodating. Your input will surely help future visitors in making informed decisions. If you have any other questions or need further assistance, feel free to let us know.

2/10 Terrible

Frangeudi Rodriguez

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
At the resort they make me pay again because i have and error in my booking that was for 2 person but they booking just show one and nobody couldn’t help me so they asked me if I want my second guess I have to pay again is was so frustrating i don’t recommend it
Stayed 2 nights in Apr 2024
Response from Sophine on Apr 28, 2024
We are sorry to hear about your experience at the Royal Decameron Club Caribbean. It's important that bookings are accurate to avoid inconveniences. Your feedback will be shared with the hotel management for improvement. Thank you for sharing, Frangeudi .

8/10 Good

Margaret

Traveled with partner
Liked: Cleanliness
Internet connection not very good,but overall not a bad place for relaxation
Stayed 3 nights in Apr 2024
Response from Sophine on Apr 28, 2024
Thank you for sharing your feedback, Margaret. We will address the issues you mentioned with our team to ensure better customer service. We appreciate your valuable input.

4/10 Poor

Ladon Sherwin

Stayed 3 nights in Apr 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Kaira

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

6/10 Okay

Margaret

Traveled with partner
Liked: Cleanliness
Customer service needs a lot more attention at front desk and in the dining areas,some staff were excellent and others need more training.Communication needs improvement
Stayed 6 nights in Apr 2024
Response from Sophine on Apr 28, 2024
Thank you for sharing your feedback, Margaret. We will address the issues you mentioned with our team to ensure better customer service. We appreciate your valuable input.

8/10 Good

Everton

Liked: Cleanliness, amenities
Good little hideaway at reasonable price if your not too fussy about modern style n renovation, great beach and staff plus the food surprise me everytime 😀
Stayed 3 nights in Mar 2024
Response from Sophine on Apr 28, 2024
Thank you, Everton, for sharing your review of Royal Decameron Club Caribbean. It sounds like a charming hideaway with a great beach, friendly staff, and delightful food. Your feedback will surely help other travelers looking for a peaceful retreat.

10/10 Excellent

Velterine

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Beautiful scenery. Friendly and helpful staff. Great meal meal options. Clean rooms and bathrooms.
Stayed 2 nights in Apr 2024
Response from Sophine on Apr 28, 2024
Thank you for your review, Velterine. We're delighted to hear that you enjoyed the beautiful scenery, friendly staff, delicious meal options, and clean rooms at Royal Decameron Club Caribbean. Your positive feedback is truly appreciated!

8/10 Good

Maxine P

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
I like the layout of the property
Stayed 3 nights in Apr 2024
Response from Sophine on Apr 28, 2024
Thank you for sharing your feedback, Maxine P! We're glad you enjoyed the layout of the Royal Decameron Club Caribbean. If you need any further assistance or information about our hotel, feel free to reach out. We look forward to welcoming you back soon!

6/10 Okay

Nadia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Well of course it’s a 3 star hotel but lots of room for improvement, the food buffet is mainly empty and if you should wait for something it takes hours, the May come burnt or looking not edible. Staff are mainly unpleasant, while some make you feel welcome. I think more bar staff is needed when busy, to take pressure off so workers can be more proactive. The making of the beds is a joke, the mattress is half wrapped. Several areas need development but overall it was ok.
Stayed 3 nights in Mar 2024
Response from Sophine on Apr 28, 2024
Thank you for sharing your experience at Royal Decameron Club Caribbean, Nadia. Your feedback highlights areas for improvement, particularly in food quality, service speed, and housekeeping. We appreciate your constructive criticism and will use it to enhance our guests' experience. We apologize for any inconveniences you faced and will work on resolving these issues. Your input is valuable to us, and we hope to welcome you back in the future to provide you with an improved stay.

6/10 Okay

Georgia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't enjoy the food. A bigger variety of food choices would have been better. It would have been nice to have a mini fridge inside of our room.
Stayed 5 nights in Mar 2024

10/10 Excellent

Jacquline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice. The food was very good And the privacy along the shore line was lovely
Stayed 3 nights in Mar 2024

8/10 Good

Nasseive

Liked: Cleanliness, staff & service
The vibes was great and clean ground with some staff was great. Need improvements on the boys working at the bars with there foul language and the base on my bed was broken in room166 and shower curtain need to go but otherwise it’s a great place to be .
Stayed 3 nights in Mar 2024

6/10 Okay

Roderick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Rajahi

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Only issue I had with this place, was the fact that I paid for a room in the courtyard area; and was placed in a more outdated area of the resort, where I was lied to, saying it’s an “upgrade”. When I asked someone who was staying in the courtyard area of the area was more modern, they said yes. Which you can simply tell from the outside, that looks newly renovated. Apart from that, I would definitely recommend going to this resort. It’s very intimate, the vibes are nice and right.
Stayed 7 nights in Mar 2024

6/10 Okay

Denzil

Stayed 8 nights in Mar 2024

10/10 Excellent

Arbunie Carla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time. This resort is worth it it’s amazing and beautiful. The pictures don’t give this place justice you need to go there and experience it. This is a honest review and everything is included in your room. Bars and restaurants and clubs open tell 2am. Entertainment was amazing. Drinks was strong and amazing. They made our 1year anniversary weekend memorable.
Stayed 2 nights in Mar 2024

8/10 Good

Shaleema

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was good and there were plenty of options at the buffet, very good scenery and the entertainment was top tier especially the steel band, would recommend
Stayed 3 nights in Mar 2024

10/10 Excellent

Lanita

Liked: Cleanliness, staff & service, property conditions & facilities
From the beginning to end of our trip, my daughter and I were greeted and accosted by warm and friendly staff. We would definitely stay there again for future trips!
Stayed 6 nights in Mar 2024

8/10 Good

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Mar 2024

2/10 Terrible

Roxanne, Bloomfield

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was dirty, there was a smell that was so unbearable, we ended up checking out a day earlier. Even though house cleaning came and mop, there was a scent we could not stand. We had to leave.
Stayed 3 nights in Mar 2024

10/10 Excellent

Vonetta

Stayed 4 nights in Mar 2024

10/10 Excellent

Edward james

Disliked: Staff & service
Stayed 7 nights in Mar 2024

10/10 Excellent

Patsy

Liked: Staff & service
Stayed 2 nights in Mar 2024

6/10 Okay

santiago

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Food wasnt good and looks old.
Stayed 3 nights in Feb 2024

2/10 Terrible

Patrice

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
It was very horrible, will never stay there again
Stayed 4 nights in Mar 2024

8/10 Good

Michelle

Traveled with partner
Liked: Cleanliness, amenities
The property was very clean, beautiful and well maintained, the entrainment team was amazing, front desk team was very pleasant. Dining room team wasn’t that warm and friendly however Stephanie was exceptionally, she provided great hospitality and customer service. I would return just because of the service I received from Stephanie.
Stayed 4 nights in Feb 2024

2/10 Terrible

Sherene

Traveled with family
Disliked: Amenities
The hotel smells bad, we didn’t even check in because the place looks dirty. The staff were very nice but I couldn’t stay. It looked nothing like the website. The food was nasty. I had to pay $$1142.00 to go to a different hotel. Would never recommend to anyone I know.
Stayed 4 nights in Mar 2024
Response from Sophine on Mar 14, 2024
We are sorry to hear about your unpleasant experience at the Royal Decameron Club Caribbean. Your feedback will be taken into consideration for improvements. Thank you for sharing your thoughts.

6/10 Okay

TESTAN

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Patricia

Disliked: Staff & service, amenities, property conditions & facilities
Lousy service not enough food choices
Stayed 2 nights in Mar 2024
Response from sophine on Mar 14, 2024
Thank you for sharing your feedback, Patricia. We're sorry to hear about the lousy service and limited food choices at Royal Decameron Club Caribbean. Your comments will be shared with the management team for improvement. If you have any specific suggestions, feel free to let us know.

6/10 Okay

naltie

Liked: Staff & service, amenities
My biggest problem was the noise I wasn’t able to sleep because of a party outside the property was very loud til 3am
Stayed 3 nights in Feb 2024
Response from Sophine on Mar 14, 2024
We are sorry to hear about the noise issue you experienced at Royal Decameron Club Caribbean. We hope you were able to address this with the hotel staff for a more peaceful stay in the future. Thank you for sharing your feedback, Naltie.

6/10 Okay

Barbara

Traveled with family
Dependant on where you are on the property, the noise from the main road is quite disturbing at night. I'm not sure if there's designated smoking/non -smoking rooms - but unfortunately we were disturbed by a couple who smoked quite heavily - which was our bad luck too, but something to be considered. Also, more sun loungers for the beach areas are needed - there is plenty of space to accommodate this, and they are poorly maintained - this needs to be improved. A little more attention to cleaning of the rooms (e.g the lampshades were dusty ) required, extra hangers, hand towels to be distributed - we did ask for these items,but they never materialised. The garden areas around the rooms are beautifully maintained, with beautiful native plants and vegetation. Staff are friendly and helpful though!
Stayed 3 nights in Mar 2024
Response from Sophine on Mar 14, 2024
Thank you for your detailed review, Barbara. It seems like the Royal Decameron Club Caribbean has some areas that need improvement, such as room maintenance and availability of sun loungers. However, it's great to hear that the garden areas are well maintained and that the staff is friendly and helpful. Your feedback will surely be valuable for the hotel to make the necessary changes.

8/10 Good

Frank

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the omelette station and pasta station and smoothies as options at the buffet. I appreciate that they had pineapple and cranberry juice to mix with bar drinks. I went in expecting a bit more of a basic experience since it isn’t a 4 or 5 star place but it was good, price was a good value. I appreciate that the staff was polite (would you like some wine my lady).
Stayed 7 nights in Feb 2024
Response from Sophine on Mar 14, 2024
Thank you for sharing your positive experience at Royal Decameron Club Caribbean. It's great to hear that you enjoyed the food options and the polite staff. Your feedback will be valuable for future guests considering this hotel.

2/10 Terrible

Yenique

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The staff was very nice and respectful,helpful and friendly excellent customer service from front desk
Stayed 3 nights in Mar 2024
Response from Sophine on Mar 14, 2024
Thank you for your review, Yenique! I'm glad to hear that the staff at Royal Decameron Club Caribbean was nice, respectful, and provided excellent customer service. It's great when you have a pleasant experience with friendly and helpful staff.

6/10 Okay

Sharon

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024