I booked deluxe room with king bed but it's different with the pictures they provided, small room, no sofa. And we asked for the slippers it takes 30min, we had to call 3 times to check. Also heater is not working, I turned on heater for one hour but never worked. Someone came to fix it it also takes another minutes but they can't fix it we had to move another room. They are kept saying two level upgrade room with good view but you know what I didn't want to get better room i just wanted to spend our last night of Montreal well. we lost our night. Of course thanks for changing the room but you know I couldn't sleep in that room they had to change cuz they gave me terrible condition room it means even they didn't check before taking customers.