Museo Civico di Storia Naturale di Genova Tours

Our first contact with the hotel right before checking in was problematic. While we were lost in our walk toward the hotel pulling our suitcases on the cobblestone area surrounding the hotel, we called the hotel and asked them for help. However the man on the line after hearing us being lost, to our surprise hung up the phone!! We were assisted by passers-by to guide us to the Piazza della vigne. Other than the check-in, our stay was fine. The staff was generally helpful, though not super friendly. The loft-style room was renovated, comfortable and decently appointed, although a mini-fridge would have been helpful.The breakfast served in the rooftop was excellent. Advice to those arriving by taxi. The closest point for drop off and pick-up is Piazza Campetto - literally one minute from the hotel. Had our driver known this we would have avoided a great deal of hassle.

They charge 20 euros for late check in after 7pm, which wasn't informed prior. Hotel location was very difficult to find with no signage.

This is a magnificent hotel. The location is at the port which has some rough areas… not safe at night. But I would stay here again for the elegance and quality of the property. The staff recommended a lovely small restaurant in walking distance that we enjoyed.