Muston Sands Tours

This was a great location. The staff were super helpful leadung up to check in. So easy for us to walk where we needed to. We got upgraded to the family room which turned out to be a bonus for when my partner gets up at stupid o'clock, it meant he didn't keep me awake. I would stay here again if i ever find myself in York again.

When we first arrived, there was a large pile of household waste dumped outside the front door and a very strong smell of damp throughout the property. We reported this to the managing agent who came round that evening with some 'industrial-strength' air freshener - this improved things but only slightly and the smell returned. First impressions were of a property that has recently been upgraded and decorated however on closer inspection, the finish is very poor and appeared more 'style over substance'. Both smoke alarms on the ground floor had been disconnected, there were damp marks on almost every ceiling, the window sill in the top floor bathroom was loose, the top bathroom had sealant coming away from the skirting board, both toilet brushes were dirty, there was decorators' rubbish left in the kitchen, all dishes and utensils had water marks on them and needed to be cleaned before use, carpets and bedding had a layer of dust over them and the whole place didn't feel particularly welcoming or clean. We had booked to stay for 3 nights to attend a business conference but left after 2 nights because we felt so uncomfortable in the property. The location is OK but not close to any public transport so had to rely on taxis to get to the city centre. Not a great experience and we would not recommend to others.