no kitchen area as specified on the booking and also there is no Wi-Fi in or out of the property.
The breakfast serves bread butter and eggs! The manager/owner very aggressive. All the staff at he property wouldn't speak to me, however i see them speaking the little english they could with other guest. I found the property very cold, and it definitely not suitable for a black family cause i found that to be one of the problem.
Someone knocked at the door telling me I had 30mins to vacate my room.
hotel.com wasn't helpful at all i called them on a few occasions telling them i feared for the safety of my children they didn't try to help, even the manager i spoke with told me she was going to hang up the phone even after i made clear that the safety of my children was a threatened she hung up the phone didn't phone me back.
the following day i called back at some point i was on the phone for 55 minutes for an hour 30 minutes, i was being passed around, havong to explain the issues i was facing again and again, and them tellig me that they didnt knew what to do and i had to repeat everything again because the department's i was being passing me to wasn't relevant to the issue eventually they put the phone down and i gave up and that's how the whole of my trip was worrying by hotel.com this wasn't fair because my i paid my