4/10 Poor
Shakeel
Traveled with family
Mar 20, 2023
Disliked: Cleanliness, property conditions & facilities
The rooms were old and not very well maintained. Scratches to the furniture, marks on walls, cabinets, drawers, and bathrooms. The drain in the shower did not work well which resulted in flooding in the bathroom. All elevators were out of commission on the 16th of March which forced us and all other guests including seniors to walk up and down 10 flights of steep and narrow stairs. No service elevators or alternates were available and hurt my ankle badly walking up the stairs. Staff were unable to help and said the only solution was to take the stairs.
There was a conference going on at the same time of our stay which caused a lot of delays and lead to a disappointing experience.
The gym was old and not well maintained (dead flies all over the floors), pool was extremely cold even though it said heated. Reception was cold compared to the previous hotel we stayed at.
Upon our check-out, the conference had ended and the floors were being cleaned by cleaners dumping buckets of soapy water on the hallway at 12pm. We had to walk and wheel our luggage through an inch of soapy water risking falling and getting injured.
Very negative experience especially considering that we paid roughly $400 per night for a week long stay. The room was way overpriced and should have been half of that. Not impressed and would not recommend or return based on this rate.
Shakeel
Stayed 7 nights in Mar 2023