Nanzal Hill Tours

The room was very clean nice room viewing the pool area. Staff were excellent front desk. Staff were more than helpful.

Room was advertised as queen size , for there and it's a full size bed for too grown adults...mentioned to front desk she said that's what a queen is in Mexico but down the street there is an Ashley's furniture all American stores everywhere..they know exactly what they had in that roomband the bed had one mattress so it was not high enough to be comfortable to get especially up off the bed , more close to the groundThe room had storage cabinet for one, no drawers and minmus hangers. We had to place one suitcase on the only chair in the room and the other open on the desk. We were in a room right by foliage so Everytime we walked in and out the room we were hit with plants, huge plants... Maintenance should be done with this. Other than that which is the most important to enjoy a vacation with optimum sleep and comfort which I did not find it to be... The area and house was very old workly and nice. This felt more like an Airbnb than a hotel. Many many rules... The bathroom had NO room, sat on toilet and wall was in your face and no room for dressing and no ac. Had to walk out and get dressed with other person in the room. No ironing board and had to ask for blow dryer. alAND we paid for premium room ...

The buffet was only available for breakfast and lunch and I couldn’t go to the dinner venues because they wouldn’t let me bring my service dog. You also had to pay additional cost for the sun lounges around the resort.