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Free WiFi
Room Amenity
Free WiFi
Room Amenity

Guest reviews

4.6 out of 5 Wonderful
11 reviews
Guests rated this property 4.6/5 for cleanliness.

Popular amenities

Free WiFi
Breakfast included
Parking included
24/7 Front Desk


Explore the area

Popular LocationPlaza de Armas10 min walk
Popular LocationMuseo Histórico12 min walk
Popular LocationPuerto Natales Casino14 min walk
AirportPuerto Natales (PNT-Teniente J. Gallardo)10 min drive

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  • Sextuple Mix Room

    Room amenities

    • 97 sq ft
    • Sleeps 1
    • 1 Twin Bunk Bed
    More detailsSextuple Mix Room
  • Cuadruple Mix Room

    Room amenities

    • 129 sq ft
    • Sleeps 1
    • 1 Twin Bunk Bed
    More detailsCuadruple Mix Room
  • Standard Double Room, 1 Double Bed, Private Bathroom

    Room amenities

    • 97 sq ft
    • Sleeps 2
    • 1 Double Bed
    More detailsStandard Double Room, 1 Double Bed, Private Bathroom

About this area

Puerto Natales

Located in Puerto Natales, Puma House is near the boardwalk. While the natural beauty of Cerro Dorotea and Mylodon Cave Natural Monument can be enjoyed by anyone, those looking for an activity can check out Mirador Cerro Dorotea. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails.
Visit our Puerto Natales travel guide
View in a map
Popular Location

What's nearby

  • Plaza de Armas - 10 min walk
  • Museo Histórico - 12 min walk
  • Puerto Natales Casino - 14 min walk
  • Costanera - 20 min walk
  • Mirador Cerro Dorotea - 5 min drive

Getting around

  • AirportPuerto Natales (PNT-Teniente J. Gallardo) - 10 min drive


  • Cangrejo Rojo — 6 min walk
  • La Picá de Carlitos — 7 min walk
  • Angelica's Restaurant — 10 min walk
  • Mesita Grande — 11 min walk
  • Masay — 11 min walk

About this property

Puma House

Adults-only hostel with free breakfast and 24-hour front desk
A 24-hour front desk, tour/ticket assistance, and a garden are available at this smoke-free hostel. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a TV in a common area. All 4 rooms offer free WiFi, flat-screen TVs with satellite channels, and hair dryers.
Puma House offers 4 accommodations with hair dryers. Flat-screen televisions come with satellite channels. Guests can surf the web using the complimentary wireless Internet access. Guests can make use of the shared/communal kitchen. Housekeeping is provided daily.
The recreational activities listed below are available either on site or nearby; fees may apply.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free full breakfast available daily 7:30 AM–9:30 AM

Things to do

  • Bicycle rentals

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish


  • Garden


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom


  • Smoke-free property
  • TV in lobby

Room amenities


  • Hair dryer


  • Flat-screen TV
  • Satellite channels

Food and drink

  • Shared kitchen access



Check-in time starts at 2 PM
Minimum check-in age - 12


Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information


You'll be asked to pay the following charges at the property:

  • The national sales tax (19%) may be charged upon check-out to citizens of Chile regardless of length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 350 per vehicle (roundtrip)
  • Airport shuttle fee per child: USD 0 (roundtrip), (up to 10 years old)
  • Credit card charges are subject to a surcharge of 19 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property

Property is also known as

Puma House Hostel Natales
Puma House Hostel
Puma House Natales
Puma House Puerto Natales
Puma House Natales
Puma House Hostel/Backpacker accommodation
Puma House Hostel/Backpacker accommodation Natales

Frequently asked questions

Can I cancel my reservation for free at Puma House and receive a full refund?
Yes, Puma House offers free cancellation on select room rates, because flexibility matters! Please refer to Puma House cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Puma House?
As of Oct 26, 2020, prices found for a 1-night stay for 2 adults at Puma House on Nov 24, 2020 start from $50, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Puma House pet-friendly?
No, pets are not allowed at this property.
How much is parking at Puma House?
Self parking is free at this property.
What time is check-in at Puma House?
Check-in begins at 2 PM.
What time is check-out at Puma House?
Check-out is at 10 AM.
Does Puma House provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of USD 350 per vehicle, roundtrip, applies.
Where is Puma House located?
Situated near the boardwalk, this hostel is within a 15-minute walk of Plaza de Armas, Museo Histórico, and Puerto Natales Casino. Costanera and Mirador Cerro Dorotea are also within 2 mi (3 km).
5 - Excellent
4 - Good
3 - Okay
2 - Poor
1 - Terrible




Staff & service




Property conditions & facilities

5/5 Excellent

Happy face iconLiked: Cleanliness
I was very impressed by the cleanliness, greeting and helpfulness of the staff. Juan was very attentive and kind. I would recommend it there and would have loved to stay for more than a night!!
Stayed 1 night in Mar 2020

5/5 Excellent

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities
Great location, lovely facilities, and they let us store our bags for 5 days while we did the W trek. Thank you Puma House!
Stayed 1 night in Jan 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Helpful staff! Warm and cozy bed! USB chargers right by the bed was a plus!
Stayed 2 nights in Dec 2019

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location central to everything , about a 15min walk from the main bus station . Friendly staff and clean and nice rooms, with huge lockers under the bed ( bring your own lock if you want to lock it ) especially good if you have hiking gear .
Stayed 1 night in Mar 2019

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Good stay
Stayed 1 night in Dec 2018

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