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Puma House

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Cuadruple Mix Room  | Free WiFi
Sextuple Mix Room | Room amenity
Cuadruple Mix Room  | Free WiFi
Cuadruple Mix Room  | Room amenity

Overview of Puma House

Puma House

2.0 star property

4.7/5 Exceptional

Popular amenities

  • Free WiFi
  • Parking included
  • Kitchen
  • Housekeeping
  • 24/7 front desk
Map
Miraflores 742, Natales, Magallanes y la Antartica chilena, 6160854

Explore the area

  • Popular LocationMuseo Histórico12 min walk
  • Popular LocationPuerto Natales Casino14 min walk
  • Popular LocationCostanera20 min walk
  • AirportPuerto Natales (PNT-Teniente J. Gallardo)10 min drive

Room options

About this area

Puerto Natales

Located in Puerto Natales, Puma House is near the boardwalk. The area's natural beauty can be seen at Cerro Dorotea and Mylodon Cave Natural Monument, while Museo Histórico and Costanera are cultural highlights. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails.

What's nearby

  • Plaza de Armas - 10 min walk
  • Museo Histórico - 12 min walk
  • Puerto Natales Casino - 14 min walk
  • Costanera - 20 min walk
  • Mirador Cerro Dorotea - 5 min drive

Getting around

  • Puerto Natales (PNT-Teniente J. Gallardo) - 10 min drive

Restaurants

  • Cangrejo Rojo - 6 min walk
  • La Picá de Carlitos - 7 min walk
  • Angelica's Restaurant - 10 min walk
  • Pizzeria Napoli - 10 min walk
  • Mesita Grande - 11 min walk

About this property

Puma House

Hostel near the boardwalk
Puma House provides amenities like a roundtrip airport shuttle and a garden. Stay connected with free in-room WiFi.
Other perks include:
  • Free self parking
  • Bike rentals, luggage storage, and smoke-free premises
  • A 24-hour front desk, a TV in the lobby, and tour/ticket assistance
  • Guest reviews give good marks for the helpful staff
Room features
All guestrooms at Puma House have amenities such as free WiFi.
Extra conveniences in all rooms include:
  • Flat-screen TVs with satellite channels
  • Communal kitchens and daily housekeeping

Languages

English, Spanish

Cleaning and safety practices

Social distancing

Social distancing measures in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Things to do

  • Bicycle rentals

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bathroom

  • Hair dryer

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Shared kitchen access

More properties to consider

See similar properties

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age - 12

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • The national sales tax (19%) may be charged upon check-out to residents of Chile regardless of length of stay, and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travelers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 350 per vehicle (roundtrip)
  • Credit card charges are subject to a surcharge of 19 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Guests under 18 years old are not permitted at this adults-only property

Property is also known as

Puma House Hostel Natales
Puma House Hostel
Puma House Natales
Puma House Puerto Natales
Puma House Natales
Puma House Hostel/Backpacker accommodation
Puma House Hostel/Backpacker accommodation Natales

Frequently asked questions

Is Puma House pet-friendly?

No, pets are not allowed at this property.

How much is parking at Puma House?

Self parking is free at this property.

What time is check-in at Puma House?

Check-in begins at 2 PM.

What time is check-out at Puma House?

Check-out is at 10 AM.

Does Puma House provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 350 per vehicle applies.

Where is Puma House located?

Situated near the boardwalk, this hostel is within a 15-minute walk of Plaza de Armas, Museo Histórico, and Puerto Natales Casino. Costanera and Mirador Cerro Dorotea are also within 2 mi (3 km).

Can I cancel my reservation for free at Puma House and receive a full refund?

Yes, Puma House offers free cancellation on select room rates, because flexibility matters! Please refer to Puma House cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 10 out of 14 reviews
5 - Excellent 71%
Rating 4 - Good. 4 out of 14 reviews
4 - Good 29%
Rating 3 - Okay. 0 out of 14 reviews
3 - Okay 0%
Rating 2 - Poor. 0 out of 14 reviews
2 - Poor 0%
Rating 1 - Terrible. 0 out of 14 reviews
1 - Terrible 0%

4.7/5

Cleanliness

4.8/5

Staff & service

4.7/5

Amenities

4.7/5

Property conditions & facilities

4.7/5

Eco-friendliness

5/5 Excellent

Corey
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Juan and Hector were very friendly and helpful. The property is well maintained and they offer rental gear for people traveling around Patagonia. The only issue we experienced were noisy guests past the quiet hours. Without any of the hosts staying on the premises it forces the other guests to ask people to quiet down but makes things difficult if they do not share the same language. Otherwise, I would happily recommend Puma House to my friends!
Stayed 3 nights in Sep 2022

5/5 Excellent

Verified traveler
Liked: Cleanliness
I was very impressed by the cleanliness, greeting and helpfulness of the staff. Juan was very attentive and kind. I would recommend it there and would have loved to stay for more than a night!!
Stayed 1 night in Mar 2020

5/5 Excellent

Verified traveler
Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great location, lovely facilities, and they let us store our bags for 5 days while we did the W trek. Thank you Puma House!
Stayed 1 night in Jan 2020

4/5 Good

Verified traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Helpful staff! Warm and cozy bed! USB chargers right by the bed was a plus!
Stayed 2 nights in Dec 2019

4/5 Good

Verified traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location central to everything , about a 15min walk from the main bus station . Friendly staff and clean and nice rooms, with huge lockers under the bed ( bring your own lock if you want to lock it ) especially good if you have hiking gear .
Stayed 1 night in Mar 2019

4/5 Good

Gerald
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Good stay
Stayed 1 night in Dec 2018

5/5 Excellent

Verified traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm and cosy with comfy beds
Great hostel, staff were really friendly. It was also lovely and warm to come back to after being in the cold weather. Beds were comfy.
Stayed 2 nights in Jun 2018

5/5 Excellent

Brandon
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hostel in Puerto Natales
Juan and Andrés were extremely helpful setting up tours and making recommendations. They are authentic and genuinely want their guests to have a memorable trip. The hostel is cozy, clean and really comfortable.
Stayed 4 nights in May 2018

5/5 Excellent

Camila Cirita
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio, además de los dueños muy simpáticos y
Stayed 3 nights in Feb 2022

5/5 Excellent

Paulina
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendado!
Todo muy cómodo, bien equipado y limpio, muy atentos los que atienden el hospedaje. 100% recomendado
Stayed 2 nights in Oct 2021