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Frequently asked questions

Can I fly from the US on Neos S.P.A.?
Yes, Neos S.P.A.operates scheduled and seasonal flights between the United States and Italy. U.S. travelers can depart from airports such as New York (JFK), with direct service to Italian cities including Milan (MXP) and Rome (FCO).
Where does Neos S.P.A. fly to?
Neos S.P.A. offers a mix of scheduled and charter flights from Italy to destinations across Europe, the Americas, Africa, and Asia. Popular routes include:
  • Milan Malpensa (MXP)
  • Rome Fiumicino (FCO)
  • Verona (VRN)
  • New York (JFK)
  • Cancun (CUN)
  • Havana (HAV)
  • Zanzibar (ZNZ)
  • Sharm El Sheikh (SSH)
  • Malé (MLE)
  • Mombasa (MBA)
Route availability may change depending on seasonality and tour operator agreements.
Can I earn Neos S.P.A.miles with Expedia?
Neos S.P.A. does not operate a frequent flyer program. However, travelers can earn One Key™ rewards when booking eligible flights or vacation packages through Expedia.OneKeyCash™ is not redeemable for cash and can only be used on Expedia, Hotels.com and Vrbo.
How much is carry-on for Neos S.P.A.?
Carry-on baggage is included with all Neos S.P.A.bookings:
  • One cabin bag up to 17.6 lbs (8 kg)
  • One small personal item, such as a handbag or laptop bag, is also permitted
Carry-on bags must be presented at check-in for inspection. Oversized or overweight items will be checked into the hold and may incur additional fees.
What size carry-on is allowed on Neos S.P.A.?
With your Neos S.P.A. flight booking, you are allowed the following items:
  • One carry-on bag not exceeding 22 x 16 x 8 inches (55 x 40 x 20 cm)
Items must fit in the overhead compartment or under the seat in front.
How much are checked bags on Neos S.P.A.?
Checked baggage allowances depend on the fare class and route:
  • Most international fares: One checked bag up to 44–55 lbs (20–25 kg)
  • Charter flights: Baggage allowance may vary depending on the tour operator
  • Overweight or extra bags: Subject to additional charges
It's recommended to confirm baggage limits during booking, especially for long-haul or seasonal routes.
Do you have to pay for seats on Neos S.P.A.?
Seat selection on Neos S.P.A. depends on your fare type. Standard seats may be included with your ticket, particularly on charter bookings. If you prefer extra-legroom or front-row seating, these can be purchased during booking or at check-in, subject to availability.
How far in advance can you check in with Neos S.P.A.?
Online check-in for your Neos S.P.A. booking is available 24 to 48 hours before departure depending on the route. Airport check-in opens two to three hours prior to flight time.
Who is Neos S.P.A. partner in the USA?
Neos S.P.A. does not currently maintain formal partnerships with U.S.-based airlines. However, travelers from the United States can connect to Neos flights through European hubs such as Milan (MXP) by booking separate itineraries with major international carriers.
What kind of airline is Neos S.P.A.?
Neos S.P.A. is a full-service Italian leisure airline that operates both scheduled and charter flights. The airline specializes in connecting Italy with long-haul vacation destinations, serving popular resort locations across the Americas, Africa, Asia, and Europe.
Is Neos S.P.A. a good airline to fly with?
Yes. Neos S.P.A. is known for clean aircraft, modern amenities, and good in-flight service. It's a solid choice for vacation travelers looking for affordable, comfortable transatlantic or leisure travel.
What type of planes does Neos S.P.A. fly?
Neos S.P.A. operates a modern fleet that includes Boeing 737-800, Boeing 737 MAX 8, and Boeing 787-9 Dreamliner aircraft. The widebody 787 is used for long-haul international routes, while the 737 family serves regional and medium-haul destinations.
Does Neos S.P.A. have First or Business Class?
Neos S.P.A. offers Economy Class and Premium Economy Class on long-haul routes. Premium Economy includes extra legroom, upgraded meals, and priority services. First Class is not available.

Travel information

Airline Information

Airline Name
Neos S.P.A.
Airline Code
NO
Roundtrip price
Airline Information

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