New Springville Vacations from $500

Great hotel and staff were great but the fact you had to pay for literally everything in the room was not well communicated and so charging for teabags and coffee was a bit of a shock.

Room was very clean and aesthetically pleasing. The views from the property were amazing! Nice and spacious as well. Will book again when I come back to NY!

Customer Service is outstanding

Second time here. Disappointed that the only brunch options were a few things on the menu--we'd thought it was Mothers Day brunch --but the menu, overall, was solid, and intriguing. Good variety of choices for various levels of appetite and various tastes-pasta, meats, salads, fish, sides, sandwiches. Our meals were very very good! The 4 of us agreed the sticky rice appetizer was the best we'd ever had. Sushi was also very good- fresh and tasty. Filet was done perfectly. Honestly don't remember what else everyone had, but we all really enjoyed our food. Sides were also excellent. Asparagus was cooked properly-still green, a tiny bit of crunch. Truffle tater tots were one of my favorite things I've eaten in a long time, and I don't even love truffle. Mild flavor,& crispy. Delicious. Cocktails were well-done. Coffee was kind of gross---super-weak. The after-meal espresso, tho, was excellent -strong and frothy. We don't do dessert often, but we made a great choice ordering here. The chocolate gelato was honestly some of the best we'd ever eaten. The little donut dessert-served on a cute "Ferris wheel-" type server, was AMAZING. Love the view from inside as well, from almost every seat in the place. Bathrooms were clean and well-stocked, even through a very busy Mothers Day rush. Staff, from check-in to exit, was professional and friendly, and professional-looking.

Friendly staff, good coffee nearby and a restaurant next to the place. We will be staying again.