Newark Vacations from $606

Very clean and kind staff

Nice hotel overall, but the service did not match the experience. The staff came across as unfriendly unless concerns were raised directly, otherwise, issues seemed to go unaddressed. At the bar, Mitch appeared to be having a difficult day, handling items roughly and creating an uncomfortable atmosphere for guests at the bar. When this was brought to a manager’s attention, the response was dismissive, and there was no follow-up to ensure the situation improved. Hospitality should prioritize guest experience and professionalism, and unfortunately, that was lacking during this visit.

Front desk staff too a long time to get to desk to help. Room was dark, smelt bad and shower did not work right.

Staff was amazing, Adriana and Seth were very hospitable and super kind/very nice to talk to. Adriana explained some history with the artwork that is displayed around the home, Seth gave great recommendations for nearby things to do. Breakfast was really nice. Room was very clean and tidy. Very charming place to stay, I initially wanted a hotel but was very impressed by what the stay was like here. Would recommend for a nice weekend getaway to Santa Cruz.