North Central Vacations from $444

Pool water was green, we did not get room service, at room curtains in from of AC too wet and moldy, also the carpet felt wet.

The staff should learn a little bit more about each other’s function. A basic question such as the opening and closing time of another amenities should not need to require a transfer.

The property is very nice and well maintained. The lazy river and pool, including the water slide is tropical, peaceful, just great. Theres a small sandy beach area. Pool was warm. The grounds are beautiful and expansive. The trails are fun to walk and see butterflies. The rooms are well appointed and clean, again very nice. Our negatives were the restaurant was closed for remodel so no food. Restraunts were a drive from the property. Front desk said the restaurant was open when we arrived, it was actually closed for remodel, how did they not know that?The front desk was not the friendliest when we checked in. Did not give us towel cards or wrist bands to pool but definitely charged us the resort fee. Didnt give us any info on the property. Our room was in the last building and in the basement. Very dark and the patio had a view of a stone wall. The building was vacant. The lights didnt come on at dark so trying to see where you were going was difficult. We called and asked if we could be moved up so we could have a view. They said they would call us back. They didnt. We called 30 min later and they said there were no other rooms, they were full. Which was false, our building was dark with minimal people there. They said call back tomorrow. Terrible customer service from that particular staff. The other staff we encountered were nice. The 2 outdoor hot tubs were broken when we there, unfortunately.