North Lake Vacations from $597

Check‑in last Saturday was extremely disappointing and made both me and my family feel unwelcome from the moment we arrived. The employee at the front desk showed no interest in greeting us, acknowledging us, or creating any sense of hospitality. Her tone was dismissive, her body language was cold, and it felt as though we were interrupting her rather than checking into a hotel we were genuinely excited to stay at. She lacked even the most basic customer service skills — no smile, no eye contact, no willingness to help, and no effort to make the process smooth. When I asked for assistance with a simple check‑in request, she refused to help and offered no explanation. I ultimately had to reach out to leadership just to complete the check‑in process, which is something no guest should ever have to do. Everyone has a bad day, but that doesn’t mean taking it out on others. Her behavior set a negative tone for our stay and made us feel uncomfortable during what should have been a simple, welcoming interaction. A front‑desk employee is the first impression of the entire property, and this interaction made us feel anything but valued as guests.

The hotel was fantastic. The staff was incredible. It was conveniently located near everything. We had an excellent stay.

The Iron Horse Hotel is visually stunning. The lobby and dining areas feature a fantastic industrial design with exposed brick, heavy timber beams, vintage motorcycles, and vibrant artwork. The staff is extremely helpful and welcoming, and the room's bathroom was beautifully designed. However, there are a few areas for improvement. First, the on-site restaurant closes at 10:00 PM, which is too early, especially on weekends. Second, at the outdoor bar, I was served a drink in a noticeably dirty glass. When I asked for a replacement, the bartender simply poured the existing drink from the dirty glass directly into a clean one rather than pouring a fresh drink. Finally, the room itself showed significant wear and tear. The carpeting had a tripping hazard from buckling, dark creases, and a bleached spot. The animal-hide ottoman was heavily worn with a hole on top, and the bathroom vanity had a burnt-out bulb, indicating a lapse in basic maintenance. Despite these issues, the beautiful atmosphere and great staff make this a place I would definitely stay again.