Northampton County Vacations & Trips from $253

The managers need complete retraining or higher managers that are way more capable in dealing with customers and not fighting and arguing with them and telling them they’re wrong

This is hotel is very nice. The room was clean and spacious for New York. I like that the waters in the mini bar are free but the resort fee is excessive and doesnt justify a few free waters and two complimentary bikes. Location is convenient to public transportation but the block where the hotel is located is a little seedy.

Great location and check in was simple. Walkable to lots and Times Square. Restaurants and bars are great but cannot charge to your room so that was a pain if you want to do that. Check out was the only issue. Check out was at 12 and we decided to get breakfast first. Got back to room aroud 11:40 and room key no longer worked. They shut it off. Had to go do lobby and wait in line to get it turned back on which was a bit stressful. Others had the same thing happen to them so I would watch out for that if you are in a hurry to leave at check out.