Ratings based on 62 Verified Reviews

3.5 out of 5
73% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Days Inn

Posted Nov 25, 2015
Pros: Centrally located
Cons: Retrain/remind the staff on proper customs and courtesies and by all means do not try to lie to the customer because "extra" work when it is your job.
Finding the hotel was a bit difficult since the sign was not lit and it seemed to be closed. The front desk attendant was friendly and greeted us from there she went about to ask us about room preference (smoking or non smoking) to which we replied clearly that NON SMOKING was desired. We were given the keys to Room # 409 and were not told it was a smoking floor. Upon entering the room we noticed the overwhelming smell of smoke & opened the windows to clear the air while we went into the city for shopping. Upon our return, 5 hours later, the room still smelled of ashtray. We called the front desk and requested a different non smoking room, where we received the reply "I'm sorry that is the only room we have left and it's only for one night, and I cannot help you any further." We went downstairs and confronted the front desk face to face where we explained that the room was unbearable causing us red/watery eyes and headaches. Again the reply/customer service to this situation was not professionally handled and we were asked "if we didn't know it was a smoking room once we first entered". It was reiterated that is the reason the windows were opened because it was assumed other rooms on the floor may have been smoking rooms and the air was circulating throughout the floor. After some hesitation and re-checking the computer, a room was "available" but it was facing the street. Which was not a problem as long as we didn't catch cancer with the "only one night stay."
Comment from Hotel Management
Nov 30, 2015 by FO, Hotel Management
Dear guests, we thank you for your review and the extra time you have spent on it. We apologize for the inconvenience during your stay. We strive to when it is in our power to meet the needs of our guests. Friendly greetings from Kassel
2 out of 5
by A verified traveler from Farnham, UK

Visiting the Berg Park

Posted Jul 15, 2015
Pros: Good for city centre without being right in the middle. Handy for trams.
Cons: Better pillows
Location: Berg Park in fantastic
Stayed two nights in Kessel, having one whole day to visit the Berg Park. Hotel had nice periods features but was a little neglected. Rooms were sparse but functional. Balcony was a nice feature and not too noisy even though we faced onto to road. Pillows were awful, we asked for more at reception, but as they were single staffed, could actually give them to us until 10:10pm which was too late for us.. Used the duvets instead as it was really warm.
Comment from Hotel Management
Jul 23, 2015 by Days Inn , Hotel Management
Dear guest, many thanks for your review. We ar so sorry about the discomfort inconvenience and would like to apologize sincerely for. Best regards from Days Inn Kassel Hessenland.
3 out of 5
for Everyone
by A verified traveler

Good location to museums.

Posted Aug 3, 2014
Pros: We didn't like the fact that our Visa was charged when we wanted to pay in cash.
Cons: Check out procedure.
Location: Grimm Brothers Museum
We got great suggestions and places to visit within walking distance.
Comment from Hotel Management
Aug 12, 2014 by Sales, Hotel Management
Dear guests, many thanks for your comment. We ask for forgiveness for the inconvenient units in pay. Best regards from Days Inn Kassel Hessenland
2 out of 5
by Gregg from Denver area, USA

Tired hotel, needing updating

Posted Aug 3, 2012
Pros: Location
Cons: Wrestling luggage down stairs at entry, lack of help with luggage
I have stayed at this hotel before, for other Dokumentas, and this time found it just a very tired place, little changed from prior visits though in need of some upgrading. The rooms are adequate and clean, and it is walking distance from Dokumenta.
4 out of 5
for Families
by Rob from Brooklyn, NY

A good experience

Posted Jul 21, 2012
Interesting 1950s hotel well located close to the centre of Kassel and Documenta. Clean room, with ample room for 3 of us.
5 out of 5
by Stegosaurus from Oregon, USA

Great Location, Friendly Staff

Posted Jul 25, 2011
My stay at the Grand City Hotel was just one night. I was very happpy with all aspects of my stay. The hotel is on one edge of the Kassel center city and convenient to transportation, the tourist office and the pedestrian shopping zone as well as all major sites of interest to the tourist. Hotel staff speaks English. Though I did not have breakfast at the hotel, the breakfast buffet was extensive in the food choices. I would stay at the Grand City Hotel again and certainly recommend it.
3 out of 5
by A verified traveler from Shanghai

A so so place

Posted Sep 6, 2007
The only thing going for them is that their location is convenient in the city center. I was visiting the Documenta 12, so the main exhibition halls were walking distance. The front desk people were very helpful.
3 out of 5
by A verified traveler

good location for Documenta

Posted Jul 3, 2007
A great location for visiting the venues of Documenta. Located on a busy street corner so excellent for transport links and very close to pedestrianised centre, but also traffic noise might disturb you if a light sleeper in need of a lie-in! Clean room and useful information from hotel staff breakfast food o.k. (and was an extra not included in booking) with friendly service.
3 out of 5
by A verified traveler

Hotel in Stadtnähe mit nächtlicher Ruhestörung

Posted Aug 23, 2016
Pros: ordentliche, saubere Zimmer, guter Service
Cons: Beim Frühstück bekamen wir den Kaffee erst als wir schon fast fertig waren. Die junge Dame war nicht die Schnellste und zeigte auch am Buffet wenig Um
Unser Balkon befand sich über dem Hoteleingang, wo sich 2 Nächte lang Pokemon Spieler versammelten und herumgrölten bis es hell wurde. An der durchgehend besetzten Rezeption wurde nichts dagegen unternommen.
Comment from Hotel Management
Sep 5, 2016 by FOM1, Hotel Management
Sehr geehrter Gast, vielen Dank für Ihre Bewertung und die Zeit, die Sie sich extra dafür genommen haben,um uns diese zu übermitteln. Freundliche Grüße aus Kassel
3 out of 5
by A verified traveler

Posted Jul 25, 2016
Vi stannade en natt på väg hem från Kroatien. Rummet var rent o städat, men luktade mycket rök trots att det var ett rökfritt rum. Ganska rimligt pris där frukost ingick.
Comment from Hotel Management
by Rezii1, Hotel Management
Kära gäster, tack för att du tog extra tid att skicka oss din recension och kommentarer. Hälsningar från Kassel