Northport Vacations from $696

There was no soap, body wash, shampoo or conditioner of any kind in the bathroom shower, and when I asked, I was told there should be. There weren’t. Also, pieces of tile were broken in the bathroom and it had funky/dirty grout. TV remotes didn’t really work. Bed was nice, though and pillows were comfortable

There were some nice things and a few issues we had. The nice things were the cleanliness and size of our room. Very nice rooms with comfy beds. We were disappointed by the extreme lack of dining hours and options even though there are 3 stated restaurants. We actually had to use DoorDash on multiple occasions. There were numerous times all three days that there were no clean towels in the waterpark for hours upon end. I had two children along that had to walk soaking wet up to our room twi. I'm not sure why but the waterslide shut down randomly all three days for awhile at a time which made for even more crammed areas everywhere else. The young man in the waterpark food area had his long hair loose and hanging all over and was not wearing gloves at all. I saw him on more than one occasion grabbing hot dog and hamburger buns with his bare hands. They only had one worker in that place even during busy hours. Guests were trying to be patient but you could see their frustration. We needed additional towels and tried for over 45 minutes to reach guest services and so I had to go down there and grab towels from her so my mom could dry off. The clerk was very apologetic and kind. Again, I understand but if you want better customer service you cannot have one employee manning the front desk, guest services, and the gift shop. That's not fair to them. The outside hot tub was great! Plenty of room and a nice escape from inside waterpark area.

Excellent place to stay!!

The bed slept well however the carpet in the room was sticky. Debri in the hallways. Just not clean! Would not stay there again!