Novallay Residences

"On top of the cleanliness and condition of our duplex room and amenities - those working in the hotel were super helpful, kind and always smiling.!!"

"Absolutatemente lamentable. Las sillas rotas, la fregona del siglo pasado, la luz del baño fundida, el suelo pegajoso, ceniceros sin limpiar... y lo peor... NO HABIA SABANAS NI TOALLAS, ni responden a los email o las llamadas!!!!"

"It was an amazing week in La Plagne. Perfect location, ski-in and ski-out, apartments were clean and cozying. Very friendly people on reception met us and helped with accommodation. I was a little disappointed that the apartment did not have such things as slippers (floor was quite cold without it), soap, WiFi, dishwasher detergent. It is not very expensive but might make a rest more comfortable."

"J ai ete tres decue par cet hebergement, que je deconseille fortement ( et c est rare que je fasse des commentaires negatifs). Arrivee a 18h, pas de reception, cle dans une boite sur porte abimee dans couloir triste. Attention : pas de draps ni serviette ni torchon, ni kit vaiselle...rien...j ai du me debrouiller pour louer des draps en me deplacant chez un prestataire exterieur..../ l appart etait en tres mauvais etat, mal / pas nettoyé, il manquait une facade de meuble de cuisine, pas de lampe...

"The beds are disgusting and wrapped in PLASTIC, the pillows seemed to be picked up from the street. No towels, no wifi, I felt like sleeping at the cheapest motel ever. Fortunately we only stayed one night 🙈🙈 "

"Terrible. No power. No sheets. No towels. No toilet paper. No coffee. Bathroom smells bad! This place needs to be removed from Hotels.com immediately!"

"Disappointing I would not return to this apartment. It was too small, the diswasher was broken, the equipment in the kitchen was old and some bits rusty. The sofa bed was torn, very uncomfortable and squeeky. The bathroom lights stopped working, the bathroom cupboard door was broken, the electric socket did not work and the sink was stained and dirty. We could not open the ski door locker so had to bring ski boots and ski's into the apartment. The pillows were not useable they were dirty...

"No towels and bed sheets provided whereas it should have. Poor communication. I was told towels and sheets would be delivered next day before noon, but was then told it is impossible!!! Tiny apartment, just fits one person, with shelves for only one day change of clothes. Dirty beds and sofas, old furniture… OVERPRICED!!! To be avoided!!!"

"Cleaning and maintenance needed! Paper peeling off in the bathroom. Outside chair on the balcony was dirty and broken. Balcony covered in cobwebs. Bedroom door would not lock from inside. Bedding was clean, good towels and a good shower. Good location, great views."

"Le ménage n était pas fait à notre arrivée, l appartement sentait extrêmement fort la cigarette, l'immeuble est en travaux à cause des gardes corps trop fragiles, il est donc interdit de sortir sur la terrasse. Il nous a été impossible d'imaginer rester dans cet appartement mais comme l hôtelier nous a assuré que le ménage avait été fait, ils refusent de nous rembourser. Nous avons pris une vingtaine de photos tres explicites pourtant. Location a fuir, l hotelier est un escroc. "

"No bedding, no towels, it was not specified at hotel’s services description that I have to carry on my own. Poor cleanliness. Heating not operating, only two small electric heating elements available. Bad smell in general, but specially coming from the bathroom. The residence showed attentive to my complaints and kind in answering and understanding them in order to investigate and correct."