Novallay Residences

"No towels and bed sheets provided whereas it should have. Poor communication. I was told towels and sheets would be delivered next day before noon, but was then told it is impossible!!! Tiny apartment, just fits one person, with shelves for only one day change of clothes. Dirty beds and sofas, old furniture… OVERPRICED!!! To be avoided!!!"

"Beau logement avec un belle terrasse vue sur les montagnes et départ vers de belles ballades"

"Absolutatemente lamentable. Las sillas rotas, la fregona del siglo pasado, la luz del baño fundida, el suelo pegajoso, ceniceros sin limpiar... y lo peor... NO HABIA SABANAS NI TOALLAS, ni responden a los email o las llamadas!!!!"

"Disappointing I would not return to this apartment. It was too small, the diswasher was broken, the equipment in the kitchen was old and some bits rusty. The sofa bed was torn, very uncomfortable and squeeky. The bathroom lights stopped working, the bathroom cupboard door was broken, the electric socket did not work and the sink was stained and dirty. We could not open the ski door locker so had to bring ski boots and ski's into the apartment. The pillows were not useable they were dirty...

"Ménage non fait Frigo non vidé télé ne fonctionne pas Même pas une éponge ou liquide vaisselle dans l'appartement Couleur des oreillers improbable couette à bout de souffle 4 ampoules HS service client devait faire le nécessaire personne ne m'a jamais rappelé. Points positifs WIFI fonctionne Eau chaude et chauffage A EVITER ABSOLUMENT"

"Cleaning and maintenance needed! Paper peeling off in the bathroom. Outside chair on the balcony was dirty and broken. Balcony covered in cobwebs. Bedroom door would not lock from inside. Bedding was clean, good towels and a good shower. Good location, great views."

"Check in procedure was diabolical. No clear signs, no clear idea what building to check into. People milling about with absolutely no idea where to go. We walked (no mean feat in the mountains) to one building as there were no signs on the building the email directed us to, and luckily, they found our booking, but we were at the wrong hotel. When we got to the "right" hotel, they couldn't find our booking - absolute shambles. We were "lucky" we didn't have young children in tow. Also the...

"J ai ete tres decue par cet hebergement, que je deconseille fortement ( et c est rare que je fasse des commentaires negatifs). Arrivee a 18h, pas de reception, cle dans une boite sur porte abimee dans couloir triste. Attention : pas de draps ni serviette ni torchon, ni kit vaiselle...rien...j ai du me debrouiller pour louer des draps en me deplacant chez un prestataire exterieur..../ l appart etait en tres mauvais etat, mal / pas nettoyé, il manquait une facade de meuble de cuisine, pas de lampe...

"The beds are disgusting and wrapped in PLASTIC, the pillows seemed to be picked up from the street. No towels, no wifi, I felt like sleeping at the cheapest motel ever. Fortunately we only stayed one night 🙈🙈 "

"No bedding, no towels, it was not specified at hotel’s services description that I have to carry on my own. Poor cleanliness. Heating not operating, only two small electric heating elements available. Bad smell in general, but specially coming from the bathroom. The residence showed attentive to my complaints and kind in answering and understanding them in order to investigate and correct."