The studio was compact, clean, and quiet, with very comfortable beds. Check-in and check-out were straightforward and hassle-free. We especially appreciated the thoughtful attention to detail and the considerate touches provided by the host.
The studio was compact, clean, and quiet, with very comfortable beds. Check-in and check-out were straightforward and hassle-free. We especially appreciated the thoughtful attention to detail and the considerate touches provided by the host.
Breakfast was so delicious - one of the best meals of my trip! I left my umbrella in the hotel and had it shipped to Tokyo - staff was super responsive and helpful. Just note that it’s cash on delivery, so the shipping cost was a huge surprise and I should have just said goodbye to my hokkaido themed umbrella instead 😭😭 (5200 yen shipping for a 1200 yen umbrella). Room was like the standard toyoko room and the location was extremely convenient. 10/10 as long as you don’t forget anything in...
Breakfast was so delicious - one of the best meals of my trip! I left my umbrella in the hotel and had it shipped to Tokyo - staff was super responsive and helpful. Just note that it’s cash on delivery, so the shipping cost was a huge surprise and I should have just said goodbye to my hokkaido themed umbrella instead 😭😭 (5200 yen shipping for a 1200 yen umbrella). Room was like the standard toyoko room and the location was extremely convenient. 10/10 as long as you don’t forget anything in...
Sophia
Reviewed October 19, 2026Reviewed October 19, 2026
Our stay in the Kumoi has been nothing but great. Cozy rooms, beautiful lobby, clean onsen and lovely staff. We had both, breakfast and dinner, which always were delicious and prepared with care.
We were told that there was wifi in the lobby only, but we had no problem connecting on the second floor.
Would recommend!
Our stay in the Kumoi has been nothing but great. Cozy rooms, beautiful lobby, clean onsen and lovely staff. We had both, breakfast and dinner, which always were delicious and prepared with care.
We were told that there was wifi in the lobby only, but we had no problem connecting on the second floor.
Would recommend!
Olivier
Reviewed October 18, 2019Reviewed October 18, 2019
Dated hotel, as are all the hotels in the area, but very well maintained. Staff were all superb and the food service was very efficient and tasty. Not Michelin starred, but neither is the cost.
Dated hotel, as are all the hotels in the area, but very well maintained. Staff were all superb and the food service was very efficient and tasty. Not Michelin starred, but neither is the cost.
Kim
Reviewed October 17, 2024Reviewed October 17, 2024
The staff at the hotel were always very nice to us. From the moment we arrived to the hotel, they greeted us with a smile and walked us to our room. They explained the hours for dinner and breakfast and hot springs. After that, we went to have dinner. Dinner is really good if you're into Japanese food, there are few Western options but you're probably in Japan to enjoy the Japanese culture. When we got back to our room, our futons were already laid on the tatami. We went to enjoy the hot...
The staff at the hotel were always very nice to us. From the moment we arrived to the hotel, they greeted us with a smile and walked us to our room. They explained the hours for dinner and breakfast and hot springs. After that, we went to have dinner. Dinner is really good if you're into Japanese food, there are few Western options but you're probably in Japan to enjoy the Japanese culture. When we got back to our room, our futons were already laid on the tatami. We went to enjoy the hot...
Carlos
Reviewed November 29, 2016Reviewed November 29, 2016
If I need to cancel the hotel reservation for my stay near Onneyu Hot Spring, will I receive a refund?
Yes, you'll find most room reservations are refundable if you cancel prior to the hotel's cancellation deadline, which often is within 24-48 hours of check in. If you booked a non-refundable reservation, you might be able to cancel it and receive a refund within 24 hours of booking. Add your dates and click on "Search", then use the filter option "fully refundable" to get the best deals available near Onneyu Hot Spring.
Where can I learn more about changing or cancelling my trip in the area near Onneyu Hot Spring?
For additional details about rescheduling or cancelling your stay near Onneyu Hot Spring, head over to our customer service page.