1/5 Terrible
Verified traveler
Traveled with family
13 Mar 2020
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever
I got to mu condo to check in and they would not let me check in they wanted more money i already gave hotels.com was different got where we were supposed to go the code didnt work, i looked back at my email and it told me a differnt room and code so i went back to the front desk they told me they could do anything that it was the property manager who i call three times before he answered and so my intire party of 7 was stuck waiting to hear back on what room and the code to get in. After like 15 mins he calls back and tells me the code of the we were im front of. Going inside it had no dvd players like what was promised when i called and asked about my rental particularly.one of the members of the party had to hook up the cable in the living room because when i called the property manager he had no idea how to fix it. One of the tvs the rooms wasnt hooked up at all and i was told when i asked that the owner upgraded and didnt do that room. The shower in the master bedroom upstairs was way too short which made it impossibly uncomfortable to shower. There was furniture fallling apart. I was spending my birthday at universal and i get a text asking me when i was checking out they tried to kick us out whem they made the mistake call the property manager he tolx me fixed it but when i returned after drinking and long fun day at the park i came back and was locked out and had to go to the front tp get another gate key.
Stayed 7 nights in Feb 2020
