Ottenbach Vacations from $623

I will stay there again

Paid for breakfast for two days but realized later that we would not be able to eat breakfast on day 2. Tried to get a refund but was informed that they will credit me the parking but it was less than breakfast and they would not reimburse the difference.

The friendly, professional and organized staff was everything at this hotel. The awesome staff helps one overlook the worn but clean and cared for spaces. We were a large and demanding group (20 people) but they treated us all fairly every time. In our experience this was the best service we have ever experienced travel with this world wide travel group for the past 20 years.

Food: 5/5 Room: 5/5 Check-In: 5/5 Spa: 2/5 - The website did not advertise that the Spa 18+ area was "no clothing only" area. My wife could not enjoy the ameneties because it is against her comfort level. Pool: 1/5 - The pool was the biggest disappointment. It was barely above freezing. My family couldn't stay in it for longer than 3 minutes. The front desk said there was nothing they could do. Multiple guests complained about the pool temperature. Overall stay: We won't be returning to the hotel. We came for the Spa area and pool that were advertised. Without those, the hotel was a waste of time and money.

Loved this hotel so much. It was in a perfect location just outside of city center, close to restaurants and a grocery store. The room was spacious, clean, and well-appointed. The bathroom was large and really enjoyed the shower. Everyone was so helpful and accommodating. Parking was great - the parking garage was spacious and easy to navigate.