Quick, effivient check in. Staff polite and helpful. Good sized room, ample facilities and very clean. Varied choice for breakfast to suit all tastes.

Very nice place to stay and easy to communicate with

We purposely upgraded to the deluxe room category ( the hotel’s middle tier) and were disappointed with the quality of the room ( appointments, noisy between the floors, poor air circulation). The deluxe is more of a “ standard”. However, we were only in the room a few hours as there was an issue with the bathroom, which the hotel’s manager and night desk staff dealt with in a very professional fashion. The hotel then upgraded us to a different room ( a junior suite) which was much more in keeping with our expectations. The breakfast was good value and a good variety. The front desk staff (day staff) seemed untrained and overall unhelpful. The night staff were excellent. The hotel is very conveniently located to Victoria Station and tube, the theatre, and Buckingham palace. It is in a lovely neighborhood. Worth staying at, but upgrade to the highest level of offering.