Oxted Vacations from $669

Disappointed is the best I can say.Jacuzzi and steam room didn't work for 2 out the 4 days we stayed.Heater in the room didn't work on the last day and enquired 3 times .When I asked for a electric heater that was in the bar area I was told that I can come over to get it when they're close at 23:00.That was unacceptable to me and I don't think we're going to stay there again,bear in mind that we stayed 3 times over the years.

It was ok for the price but I’ve been in travelodges that have more room amenities. No glasses, just mugs and a kettle. All the sockets are extremely low and so it’s either difficult to or you’re not able to get the plugs in you need that you’ve bought with you. In our room the air con came on in the middle of the night, and in our room it had a spanner showing that it had a problem…so I was unable to turn it off and it was pretty noisy so had about 1.5 hours of trying to get back to sleep. Not the worst but also not the best.

The rooms were very dusty and tiles in bathroom could do with some mould spray and a scrub. We had trouble getting robes and slippers sent to the room and then when they sent them they forgot slippers and 1 of the robes and we was nearly late for our treatment as was told to wait in our rooms for them. Reception team could have been more welcoming and smiley.