Pallerone Vacations from $1,191

Very nice hotel in quiet (relatively) San Croce. Very walkable to everything. Clean rooms w views. Great breakfast and service. Only issue was check in - deceptive advertising of kids free but staff disputed vehemently. Although this is likely a US vs italy custom- this should be made clearer (Eg strict registration policy for kids despite free stay w existing bedding noted on web site and other internet sources ) to avoid the significant stress we experienced at check in - in addition to lecture from staff. We did not feel welcomed initially - but - to the credit of the management- they did find a way to accommodate- and this is the bottom line and reason for 5 star recommendation overall. I travel extensively (w st Regis stay on our next stop in Venice just completed) and would stay at Relais San Croce again despite confusion. Check out clerk was excellent on March 14 2023 in early afternoon.

The location is very convenient. The staff was helpful. The beds were not too comfortable and the room did not have blackout curtain so it's bright.

Great terrance to see the city. Due to short staff unable to get dinner

Property is listed as upscale, it isn't. Used wash rags for hand towels. Shower isn't usable if your more than 5'-5" tall and 115lbs. Nice cockroach every night in the Bathroom.

Great location and excellent breakfast. Didn’t like the fact that they didn’t have usb ports built in the outlets (which other hotels have), so we did not have enough plug adapters to charge all of our cell phones overnight. Our triple room faced the back so it was very quiet at night. Beds were a bit firm but comfortable enough. Loved the close restaurants and salumerias on Via Neri. So easy to find after a day of sightseeing since it’s on the Arno river and 2 blocks from the Uffizi museum. Staff wasn’t very helpful when I mentioned that the tv remote control was missing after housekeeping made up the beds one day. They did not replace it before we left. A minor issue, but it was frustrating. Loved the thick robes and slippers. Overall, I would recommend the hotel.