Panorama Route Chalets

"Excellent views, grotto room is really good however the room does feel tired and dated in some areas such as the bathroom and kitchen. Onsite restaurant offers great meals."

"Start with the good things...the setting is beautiful and the receptionist was very kind. The roads were well maintained and parking was easy. The place has a lot of potential. The disappointing issue was that the Expedia listing is not accurate and the owners were completely non-responsive. The restaurant is not open as described in the listing (breakfast is provided, though). Also, the tent I booked said it had a private pool. That was not the case at all. The listing for both tents listed a private pool but it was only available to one of them. That would not have been bad if the owner had given me the courtesy of a response. When I brought it up, they ignored my message. I know they read it from the read receipt. Later, when the power went out, I notified them. No response until morning when they curtly informed me of the time it came on (just maybe 10 minutes later). Coincidentally, I was fully aware of that time and didn't intend my message as a complaint. I felt they were offended by it since they didn't respond until 8 hours later. Finally, the 3 spiders in my sheets were the last straw. It was a tent, so maybe understandable, but I did not feel confident that I found them all. I checked out early and they obviously did not offer a refund. I did notify Expedia of the listing discrepancies and they attempted to contact the owners with no success. Beautiful place, but know what you are getting. As an experienced traveller, this is the first negative review of my life."

"All was good"

"Friendly staff. Comfortably sized rooms, and they were clean. Beds are terrible, they need to replace the beds. Perfect location, cul de sec property, close to Shopping Centres. "

"Breakfast was excellent. Staff were friendly and efficient.A special mention for Taran and the chef . The Ox tail meal we really enjoyed."

"Love this location. Staff are great. Property is wonderful. Room is comfortable and spacious. Breakfast is delicious. Have stayed before. Everything is top notch and I don’t say that lightly. "

"Location was amazing!"

"Beautiful place, giraffes, zebras walking around in a widlife estate. Very friendly staff. "

"Amazing stay! The closest i ever got to three roundavels. There was a guy assisting with keping monkeys away. I really appreciated it."