Papineau-Labelle Wildlife Reserve Vacations from $452

Truthfully not a bad review as much as a disappointed one. Staff are lovely and the location is perfect but for a luxury hotel it’s outdated and the old world charm overpriced. It smells old and carpeting need replacing, baseboards need repairing and painting etc. Our room lacked usb ports, only one side of the bedside table had a socket so the apnea machine had to go there, rose shampoos and conditioners not unisex enough and felt of cheap quality, only 1 bathrobe and 2 facecloths for 3 occupants, toilet was wobbly, shower not great, bathroom door swollen so it didn’t shut well or quietly. Pool is lovely and hours very accessible but water was too chilly. Valet parking overpriced and takes too long to drop off and pick up vehicle. Check in was very pleasant, as was check out but the desk was very congested and only 2 staff available for 4 monitor desk. There’s a lot that needs improvement and upgrading to justify the price tag.

Room was really nice, clean and beds comfortable. Staff was courteous. For a non downtown location, the parking should be free for guests that stay overnight. We were hoping to use the outdoor pool but at the time we showed up, it was at max capacity of 10 people because there was no lifeguard on duty. Seems the lifeguard was leaving around 9 when we arrived and the pool closed at 9:45. For a 5 star hotel, I think it would be good to pay a lifeguard until closing to give full service to clients. Plus the indoor hot tub needs renovation, it looks run down.

We had a great stay at this hotel. The room was clean and we were able to pick up extra bedding and pillows from the front desk on request. The breakfast was great - lots of hot and cold options, juice, coffee/tea, so everyone in our family was happy. The dining room was like an ice box, so I think they didn’t want you to hang around the breakfast too long 😂. The pool was ok. It was small, the liner was loose and rippled all over, the lights wouldn’t stay on, and there were never towels. Overall we were happy with our stay and would stay again. The breakfast definitely added a lot of value!