Walt would not have approved.
Posted Dec 13, 2016
Good location obviously, but Walt wanted families to enjoy and be inspired together. We booked because of the website pictures of books in Captain's Quarters, for our 20th anniversary. Seats were always free, but always 'closed off', either other bookings or premium customers, despite the room welcome message welcoming you to the bar and restaurants. We could not even sit down for 5 minutes to take a photo. Seems you need bookings months in advance. No chairs in the lobby either. We arrived for breakfast in our designated 15 min slot, but had to wait more than 30 min for a table each time, same for coffee and then food, so cold coffee and/or food. We were seated in a dark corner every morning, no windows. The hotel initially lost our booking and took us to the 'premium' breakfast area (no wait for a table) to wait, although we had to stay by the coffee machine in the dark corner, this is not welcoming. The 'premium' benefits are quite disappointing considering the enormous price difference. Perhaps an idea to value all customers equally. Considering the amount of beds in the hotel and the small breakfast area, it is no wonder that things are not smooth. The 2hr early park access was a great disappointment when we realised it meant Fantasy Land only, it was fuller than ever with 90 min waiting times. The magic is removed when there are barriers preventing you from wandering around to enjoy the atmosphere. It felt as if the focus was only on profit, not on guests.