Parkville Vacations from $406

I called before booking the room to ask if they have shuttle service to and from Hartford Airport because the website said it stopped before my 11:44pm arrival. I called when I had my luggage and they said to catch the LazFly shuttle! That is not the hotel shuttle and it took 25 minutes to get to the hotel after dropping people at car rental and passenger parking lot! Needing a ride to the airport the next morning I asked about their shuttle when I checked in….Eileen, desk attendant told me it comes every 30 minutes, just call down to find out it’s next time expected arrival. Next morning the staff was a NIGHTMARE! Desk attendant and her Supervisor/hotel Mgr. They told me I was supposed to sign up for a shuttle ride. I told them what Eileen told me….answer I got was “ well ahead was supposed to “ excuse me? I am the customer and if your workers gave me wrong information take ownership, apologize to the customer and get them a shuttle!!!!!! I waited 45 minutes for the shuttle…shuttle operators weee not answering their texts or phone calls…when one finally showed up he was still eating his Dunkin Donuts boxed meal while driving! Room had two plates, one drinking glass and virtually no other kitchen supplies! DO NOT BOOK THIS HOTEL in my opinion, worst service by staff ever!

best overnight stay ever, loved every thing about this property

Terrible, worst stay ever . It was such a hassle to get in no clear instructions… never again

10/10