Patch Beach Tours

Lovely hotel great service

Check in staff very friendly and helpful.We stayed for 2 nights, but under separate bookings. This caused a bit of confusion as we didn't want to change rooms and check out then back in again. Thankfully, the staff sorted this out for us. No parking at this hotel, but only 5 mins walk to Cardiff central station so we parked there. Restaurant was fully booked, but we had a drink and the barman was very polite and cheerful. Only issue we had was my daughter stepping on some glass in our room. Thankfully only a small cut and a manger came to ours room with disinfectant and plasters. Have stayed here before and would again as it in a perfect location for what we wanted

We stayed at the Lincoln for a reunion meal at a restuarant within easy walking distance. I called the Hotel a few weeks earlier to change the room type Expedia had given us and the reception did this quickly. The Hotel did have adequate free parking when we arrived much to our relief and there seemed to be several spaces available. Friends had booked hotels in the centre and were fined for entry to the centre and could not even drop off luggage at the hotel! The walk to the centre was fairly near even for us in our seventies. The room was clean and comfortable and quiet and the breakfast was very good and the staff friendly and efficient. The reception staff were very helpful. They sent out an email for me and made some photcopies for me with no quibble or charge. On arriving home I discoverd my phone was lost and Carl in particular made every effort to attempt to locate it both in the room and the car park. I don't think a coporate hotel would do this. Hence the 5 stars