Room, 1 Double Bed, Accessible | In-room safe, desk, laptop workspace, iron/ironing board

Reviews of Holiday Inn Express Glasgow Airport, an IHG Hotel

3 out of 5
Holiday Inn Express Glasgow Airport, an IHG Hotel
St Andrews Drive, Paisley, Scotland

Reviews

9.0

Wonderful

Rating 10 - Excellent. 601 out of 1007 reviews" "
Rating 8 - Good. 287 out of 1007 reviews" "
Rating 6 - Okay. 69 out of 1007 reviews" "
Rating 4 - Poor. 28 out of 1007 reviews" "
Rating 2 - Terrible. 22 out of 1007 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anita

Traveled with family
Liked: Amenities, property conditions & facilities
Excellent service, excellent spot for glasgow airport, great staff,georgous breakfast, room very comfortable, great shower, ideal place
Stayed 1 night in May 2024
Response from HOM on May 10, 2024
Wow, 5-stars! Thanks so much, Anita. We're happy to know you had a lovely stay at our hotel. We hope to welcome you back and All the best, Laura - Hotel Operations Manager.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Operations Manager on May 9, 2024
Thanks for your kind words.All the best, Laura -

10/10 Excellent

Iain

Traveled with family
Liked: Amenities
Ideal overnight for airport. Quiet and convenient with very friendly helpful staff, good rooms and excellent breakfast.
Stayed 1 night in May 2024
Response from Hotel Operations Manager on May 9, 2024
Ian, Thank you for your positive comments! It means the world to us and to our entire team!We hope to see you again soon!All the best, Laura -

8/10 Good

Loretta

Traveled with partner
Bathroom sink didn't drain properly, otherwise, clean, quiet despite it being a holiday weekend & convenient to the airport. Would stay again
Stayed 1 night in May 2024
Response from Hotel Operations Manager on May 6, 2024
Loretta, thanks for the recommendation.All the best, Laura -

10/10 Excellent

Marilyn

Liked: Property conditions & facilities
Was exactly what was required for a pleasant overnight stay prior to a long flight the following day.
Stayed 1 night in May 2024
Response from Hotel Operations Manager on May 6, 2024
We appreciate your kind words, Marilyn.All the best, Laura -

6/10 Okay

Andy

Traveled with family and small children
Liked: Cleanliness, staff & service
Staff excellent, food good, location great. Noisy in rooms from passing guests outside room. We had a baby cot in the room but it didn’t have a comfy mattress causing our wee one to have a terrible sleep. Apart from that… all good.
Stayed 1 night in Apr 2024
Response from HOM on May 1, 2024
Andy, thanks for taking the time to review our hotel! The team will be happy to see they made a good impression. It's lovely to see that our location was a highlight of your trip. Thanks for the feedback and safe travels. All the best, Laura - Hotel Operations Manager.

8/10 Good

Douglas

Liked: Cleanliness, amenities
Lots of traffic, but to be expected so close to motorway and airport. Extremely close and comvenient to terminal and car rentals
Stayed 1 night in Apr 2024
Response from HOM on May 1, 2024
Douglas, thanks for taking the time to review our hotel! We're happy our location was convenient for your stay. Safe travels and All the best, Laura - Hotel Operations Manager.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
It was so nice to be able to walk to the airport terminal from the hotel!
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on Apr 30, 2024
Wow! What a wonderful review. Thanks, David.Best wishes, Laura -

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and facility were perfect! It was right across the street from the Glasgow airport and took only a few minutes to walk to the airport. It was also convenient for a bus into Glasgow and the information service inside the airport was excellent. The hotel team was "first class" and I would definitely use this facility again.
Stayed 2 nights in Apr 2024
Response from Hotel Operations Manager on Apr 30, 2024
Thank you for sharing your positive experience! We hope to see you again soon!All the best, Laura -

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from - Hotel Operations Manager on Apr 22, 2024
Wow, 10/10! Thanks so much, Andy.Best wishes, Laura

10/10 Excellent

Gene

Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on May 6, 2024
Thanks for the 5/5 rating, Gene.All the best, Laura -

10/10 Excellent

Ed

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice place to stay.
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on Apr 17, 2024
We appreciate your kind words, Ed.All the best, Laura -

8/10 Good

Pat

Stayed 2 nights in Apr 2024
Response from Hotel Operations Manager on May 6, 2024
We appreciate your kind words, Pat!All the best, Laura -

10/10 Excellent

Donna, Longview

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean, spacious room, and easy walk to airport - perfect for our needs! And breakfast provided!
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on Apr 12, 2024
Thanks for the review, Donna!All the best,Laura

10/10 Excellent

Jennifer

Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on Apr 12, 2024
Thanks for the review!All the best,Laura

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Great experience.
Stayed 2 nights in Apr 2024
Response from Hotel Operations Manager on Apr 10, 2024
Thanks for the 5/5 rating, David.All the best, Laura -

10/10 Excellent

OLETA

Liked: Cleanliness, staff & service, property conditions & facilities
Good property
Stayed 1 night in Apr 2024
Response from - Hotel Operations Manager on Apr 8, 2024
Thanks so much for your kind words, Oleta.All the best, Laura

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, close to airport and breakfast included. Cant ask for anything more. Oh, the staff were super helpful.
Stayed 1 night in Apr 2024
Response from - Hotel Operations Manager on Apr 8, 2024
Thank you for recommending us in your review!All the best, Laura

6/10 Okay

Patricia

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on Apr 4, 2024
Thanks for your review, Patricia.See you next time.

10/10 Excellent

James

Traveled with partner
Very good contact with staff at reception when we arrived Good information and guidance. Room was a little cold when we entered but after switching on the acon fan it soon warmed up. Fan sounded a bit rough! Otherwise good nights sleep and most importantly just a 5min easy walk to the Airport terminal. J McPherson
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on Apr 2, 2024
Thanks for the review!We're glad you got a warm welcome from the team!We're pleased to read that our location suited your needs.All the best,Laura

8/10 Good

Vivianne

Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on Apr 19, 2024
Thanks for the kind review, Vivianne.All the best, Laura -

10/10 Excellent

Eileen, Vernon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect place to stay to reduce the stress of flying. We stayed there the night before our flight. There is a lounge/restaurant to relax and eat. In the morning we had a nice continental breakfast and were able to walk to the terminal under a covered walkway.
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on Mar 25, 2024
Thanks for the perfect rating, Eileen,All the best, Laura -

10/10 Excellent

Colin

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on Mar 25, 2024
Thanks for your 5 star rating, Colin,.All the best, Laura -

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close proximity to the airport . Comfortable beds and excellent staff .
Stayed 1 night in Mar 2024
Response from - Hotel Operations Manager on Mar 22, 2024
Wow, 5/5! Thanks so much, Deborah.Best wishes, Laura

6/10 Okay

Lynda

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Overall very clean and reception staff very friendly. Only problem I had was waiting an hour for food with 2 young children and then I had to go and find someone as they had forgot the side orders of garlic bread. More staff needed on bar as queue was very long every time you wanted a drink.
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on Mar 21, 2024
Lynda, thanks for reviewing your recent stay. We're glad we made your experience with us a great one!We look forward to welcoming you back.Best wishes, Laura -

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Mar 21, 2024
Thank you for recommending us in your review!Best wishes, Laura -

10/10 Excellent

Allison

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the departure lounge, easy access via bus routes, clean, and staff nice
Stayed 1 night in Mar 2024
Response from HOM on Mar 18, 2024
Thanks for the perfect rating, Allison. Safe travels and All the best, Laura - Hotel Operations Manager.

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for airport just 5minute wak
Stayed 1 night in Mar 2024
Response from HOM on Mar 18, 2024
Thanks for the perfect rating, Joseph. Safe travels and All the best, Laura - Hotel Operations Manager.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HOM on Mar 18, 2024
Thanks for the perfect rating, William. Safe travels and All the best, Laura - Hotel Operations Manager.

10/10 Excellent

Nina

Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on Apr 2, 2024
Thanks for the review!All the best,Laura

10/10 Excellent

Simon

Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on Mar 25, 2024
Thanks for the kind review,Simon.All the best, Laura -

10/10 Excellent

Robert

Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Mar 21, 2024
We appreciate your kind words, Robert.Best wishes, Laura -

8/10 Good

Frances

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for stay before & after flight
Stayed 1 night in Feb 2024
Response from HOM on Mar 4, 2024
Frances, thanks for the amazing rating. We hope to see you again and All the best, Laura - Hotel Operations Manager.

8/10 Good

David

Helpful staff, good breakfast and a comfortable room for a one night stay.
Stayed 1 night in Feb 2024
Response from - Hotel Operations Manager on Feb 28, 2024
David, thanks for your reivew.Best wishes, Laura

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
All good for an overnight stay only downside was that with sofa bed deployed it made the room for 3 people rather cramped
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Feb 23, 2024
Valerie, thanks for the amazing review.We look forward to welcoming you back.All the best, Laura -

10/10 Excellent

Miss Nikki Snedden

Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Mar 21, 2024
We appreciate your kind words, Miss Nikki.Best wishes, Laura -

8/10 Good

Frances

Traveled with partner
Liked: Cleanliness, staff & service
Television didn’t work
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Feb 23, 2024
Frances, thanks for the amazing review.All the best, Laura -

10/10 Excellent

Wilma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Always lovely and clean. Excellent members of staff. Able to have an evening meal,
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Feb 15, 2024
Wilma, your lovely feedback is welcomed!All the best, Laura -

2/10 Terrible

Pawan

Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on Mar 21, 2024
Thanks for your feedback, Pawan.We’re sorry to hear your time at the hotel wasn’t 5/5. We’re disappointed to see your review and we’d like to discuss your comments further. Please get in touch with us via direct message so we can figure out what went wrong. Best wishes, Laura -

8/10 Good

Maria

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
We ended up here due to a flight cancellation. Our room was great. But service at the bar when all we wanted was a few snacks was super slow. One person serving for a lot of people. However reception staff and everything were lovely!
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Feb 12, 2024
Thank you for the review, Maria!We're pleased you managed to find us after your unfortunate flight cancellation!We shall pass this information onto the team so they know where to improve for future services.All the best,Laura

10/10 Excellent

Ruth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, comfy bed and good breakfast. Very convenient for Glasgow Airport. Only criticism would be noise of air conditioning unit
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Feb 15, 2024
Thanks for the kind review, Ruth.All the best, Laura -

8/10 Good

Adam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient locations
Convenient locations
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Feb 8, 2024
Thanks for the kind review, Adam.All the best, Laura -

8/10 Good

Jacqueline

Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Feb 8, 2024
Jacqueline, thanks for the amazing review.All the best, Laura -

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Feb 6, 2024
Thanks for your top marks, Marlene.Best wishes, Laura-

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Feb 5, 2024
Wow, 10/10! Thanks so much, Steven.Best wishes, Laura -

8/10 Good

Jean

Liked: Staff & service, property conditions & facilities
very convenient for me, staff were very friendly and helpful.
Stayed 2 nights in Jan 2024
Response from Hotel Operations Manager on Feb 5, 2024
Thanks for your review, Jean.Best wishes, Laura -

8/10 Good

Nicholas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel for stop over. Very friendly and helpful staff, was a little noisy during the night from other guests but that’s almost commonplace nowadays.
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Feb 1, 2024
Thanks for the kind review, Nicholas.All the best, Laura -

8/10 Good

Grace

Good value
Very clean comfy bed -good value for money close to airport
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Feb 1, 2024
Thanks for your positive comments, Grace.All the best, Laura -

10/10 Excellent

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is perfect location for flying from and to Glasgow. Staff are lovely and welcoming, would definitely recommend.
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Feb 1, 2024
We appreciate your kind words, Catherine.All the best, Laura -

8/10 Good

Alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Feb 1, 2024
Thanks for your lovely review, Alan.All the best, Laura -