“The umbrella by the pool (ringed in red) fell and nearly hit my partner on the head, just missing her by pure luck. It was not secured properly, and there was no apology from the staff. Food was poor, and cleanliness could have been much better (bird's nest on our balcony and bird droppings (see photo) had not been cleaned prior to arrival. A most disappointing holiday. droppings also on the tables from nests in the roof on the main external bar area by the pools. ”
“The room was very disappointing- tiny, no window, and glass see through flooring (very claustrophobic). These room characteristics had to be properly explained on the website. The check in was difficult, as the text said the staff is available only until 4pm, and they didn't respond to messages asking for later check in. Texts about bad room were also ignored. The only good part was the service was nice.”