Phaeng Waterfall Tours

The staff here are amazing. All of them are lovely. They need a greater food and drink selection. Also they really need to knock down the unused huts near the beach area and build an infinity pool with a proper bar area there for bar snacks/dinks. This would pull in a lot of business from the beach. Need to resolve the entry exist points to the beach. The rusty ladder has to be replaced with a better permanent solution!

If you are looking for a private and quiet stay away, this is definitely a great choice. As the main restaurant was closed for renovations, we were limited to the two restaurants. The menu catered to both western and thai offerings, but one may feel that there was not much variety if one was planning to have all meals within the resort (eg. breakfast menu was exactly the same for all days we were there). Room was very comfortable and clean. The tub in the room offered some alternative activity on a slightly rainy day when the pool is not available. Small touches were appreciated - turn down services included local snacks which we got to try, celebratory gestures to celebrate anniversary and a birthday (eg. cake & sparkling wine) were made available complimentary. As the area is a little remote, I'm glad that the resort provided complimentary shuttle services to both Chaweng and Lamai. Also appreciated the hotel app which made communication with various concierge and hotel services very easy. Responses were super prompt. I recommend the massages at the spa - suggest to book in advance to secure a slot.

The staff and hotel were excellent except the bathroom had a very strong sewer smell that the staff worked on for are well stay but never really got resolved totally