Phillipsburg Vacations from $817

Room was fine, staff was friendly, enjoyed the hot tub

The manager of this property, and her daughter, could not have been nicer or more accommodating.. That needs to be said first. We visit LaCrosse 3 or 4 times a year for up to a week at a time and have stayed at this property numerous times because prices were reasonable (cheap) and we only needed a place to sleep since we were visiting family. Even though it has always been run down, wirh threadbare carpet and cracked sinks, the beds were clean and that's all I cared about. We never spent much time in the room. This time was different. We knew the property was under new ownership and hoped that they would have started some kind of update or renovation, but no. When we checked in we were told that the keycard system was not working so we wiuld have to call the manager each time we wanted to get into the room and they would come open the door for us. Inconvenient for them, but they were always very nice about it. Then we were notified that there was no hot water. There had not been for over 2 weeks but they were hopeful it would be fixed by the end of the week. That didn't happen. So we stayed our 3 nights and slept under a blanket I had in my car, with our own pillows. We showered at our daughter's house. How can you properly clean bedding and towels with no hot water??? You can't. This was our last stay until we see some major changes on future visits.

The common areas and the room had a funny smell to it. The hotel needs to be renovated. It’s at least 25 years old. The front desk personnel was very nice and helpful. Parking was ample. The breakfast was not very good and the cook was feeding one of his buddies before taking care of the guests. That’s kinda sad in my eyes. It all falls back on the management doing a poor job.

Room was clean and in working order. No cups available in the room. TV remote did not work. I took it to the desk to get new batteries. Staff person said "I'll fix it" and didn't have any luck. TV would power on with button but no volume control. Breakfast was lackluster, juice machine broken, no drink option for children. I expected a budget stay but a working TV remote and drink amenities would have been much appreciated.

The rooms was good except the TV didn't work and I had to call the front desk to fix it. Also the phone in the room did not work. Not sure why but I told the front desk person that I'd just use my cell phone if needed.