Pingliang Vacations from $393

We requested breakfast boxes due to early day trip with the front desk staff. However, the kitchen staff didn't have any idea of our request; they simply gave us some takeaway boxes for us to pack food ourselves. This delayed our departure, plus we couldn't pack any drink.

Fantastic stay at a lovely hotel. Staff are incredible. After a small misunderstanding which was our fault, they went over and above. Cannot recommend highly enough.

Clean room Staff was not helpful during check-in. For example, not helpful in taking over the luggage.

Such an amazing stay. The hotel was really modern, comfy and had such a relaxing feel to it. Also the staff were so nice and helpful.

Our stay at the Gran Melia Xi'an was nothing short of perfection and exceeded all our expectations. The hotel staff is truly outstanding. At every turn, they were incredibly friendly, professional, and immensely helpful. We were always greeted with a smile, and they were prepared to accommodate every request, which elevated our entire vacation experience. Our room (a suite) was perfect – elegantly appointed, spacious, impeccably clean, and with all the amenities needed for a comfortable stay. I would like to give a special mention to the hotel's Lounge. The food and beverage offerings were excellent, but what was particularly impressive was the staff in the lounge. They were so attentive, friendly, and discreet, making us feel truly valued. They are the true gem of this hotel. I highly recommend the Gran Melia to anyone seeking an authentic and luxurious experience in Xi'an. You will feel that your choice was the right one for the quality of service and comfort. We will definitely be returning.