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Reviews of Andaz Mayakoba - A Concept by Hyatt All Inclusive

5 out of 5
Andaz Mayakoba - A Concept by Hyatt All Inclusive
Carretera Federal Cancun, Playa del Carmen Km 298, Playa del Carmen, QROO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 53 out of 71 reviews" "
Rating 8 - Good. 10 out of 71 reviews" "
Rating 6 - Okay. 4 out of 71 reviews" "
Rating 4 - Poor. 2 out of 71 reviews" "
Rating 2 - Terrible. 2 out of 71 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic personalized butler service, took care of all of our needs, and thought ahead without us even having to ask. Everyone was pleasant always smiling just overall friendliness.
Stayed 5 nights in Mar 2024
Response from . on Apr 1, 2024
Dear Miss Anna RosenThank you for taking the time to share your review.We are thrilled to hear that our resort area provided an inviting and harmonious escape for you.We're delighted that the overall service you received from our team stood out as a highlight. Our commitment to providing a relaxed, mindful, and carefree atmosphere is unwavering, and we're glad you're already looking forward to your next tropical getaway with us.All of the team hope that we may be able to see you again in the future.Kindest regards,Andaz Mayakoba Team

10/10 Excellent

Jillian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a magical stay at the Andaz - a perfect mix of nature and serene beach. We loved the lagoon pool and the clean beaches. There is so much attention to detail at this resort.. it’s a great place for couples as well as kids and found it to be peaceful although there were a handful of kids at the property during our stay. A few highlights were the breakfast buffet and the beachside service from Paco - these 2 things really made it feel like a luxury vacation. Navigating the property via bikes or by golf carts was a beautiful way to see everything this resort has to offer. I would highly recommend the all inclusive package and would prefer staying on the lagoon side and biking to the beach to get the full experience (plus you’re closer to the amazing breakfast). The main pool is small so if you’re a pool by the beach person or a swim up bar preferred group then this might not be for you. The property is spread out enough for it to be quiet.. the beach was only busy 1 of the days we were there due to an event going on. The beach always had available chairs and ask for Paco if you want immaculate service during your stay. We made our dinner reservations for restaurants on the property 30 days in advance.. dinner was the best at Casa Amate as well as Saffron at Banyan Tree.. both memorable experiences. Lastly we visited the other resort properties and for the cost I would continue going back to Andaz as it’s more affordable. Couldn’t recommend enough and can’t wait to return!
Response from . on Mar 13, 2024
Dear Brett Thomas LacouThank you for taking the time to share your review.We are thrilled to hear that the Andaz Mayakoba provided an inviting and harmonious escape for you, and that Paco's assistance left a positive mark on your experience. It's wonderful to know that the sophisticated flavors and elegant service at Casa Amate met your expectations for luxury dining.We're delighted that the overall service you received from our team stood out as a highlight. Our commitment to providing a relaxed, mindful, and carefree atmosphere is unwavering, and we're glad you're already looking forward to your next tropical getaway with us.All of the team hope that we may be able to see you again in the future.Kindest regards,Andaz Team

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Response from . on Jan 15, 2024
Good afternoonDear Mr. Michael GrazzianiThank you for your taking some of your valuable time to review us.I am really sorry to hear that your stay with us was not great, could you please share us all your comments about your stay with us? We requiere it in order to improve our services, our goal is to provide the best service to our all guest.We hope to have the opportunity to host you again in the near future.WarmlyAndaz Mayakoba

8/10 Good

Valentina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good: It's a perfect place to stay with the kids. Bad: The beach and the beach pool are really small and packed with the beach chairs. Very bad: The SPA treatments are extremely expensive, 2-3 times higher than medium at the seashore.
Stayed 3 nights in Dec 2023
Response from . on Dec 21, 2023
Good afternoonDear Valentina FurmanovaThank you for sharing your comments, it is very important tu us as we take it very seriously to make adjustments and improvements in all areas of the hotel to continue offering the high quality service that distinguishes us and avoid as much as possible any inconvenience in the stay of our valued guest.We make every effort to ensure that our guest are take care of from the moment they arrive until the time of their departure.Hopefully you will provide us an opportunity to host you once in Andaz Mayakoba.Warmly

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far, one of the best hotels I've stayed at! The BEST service/staff, great room, AMAZING food.... it really was a GREAT experience! Highly recommend.
Stayed 2 nights in Dec 2023
Response from . on Dec 11, 2023
Good dayDear Maria Veronica Pesantes DousdebesThank you for taking some of your valuable time to write us a review, we appreciate all your comments.We are glad to hear that you enjoyed your stay with us, our goal is to offer optimum satisfaction to all our guest.We hope to have the opportunity to host you again in the near future.We appreciate the confidence you have placed in us.WarmlyAndaz Mayakoba

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Oct 2023
Response from . on Nov 28, 2023
Good DayDear Donna El ZmeterThank you for taking some of your valuable time to write us a review.We are glad to know that you enjoyed your stay with us, we hope to have the opportunity to host you in the near future.We appreciate the confidence you have placed in us.WarmlyAndaz Mayakoba

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from . on Nov 7, 2023
Good day.Dear Mr./Mrs. Thomas,Thank you for taking some of your valuable time to review us.We hope to have the opportunity to host you again in the near future.We appreciate the confidence you have placed in us.Warm RegardsAndaz Mayakoba

10/10 Excellent

Luis

Stayed 1 night in Oct 2023
Response from . on Oct 23, 2023
Dear Mr. LuisThank you so much for you reviewWe are very glad that you stay with us was enjoyable!We hope see you soon,Best RegardsAndaz Mayakoba

10/10 Excellent

Angelo

Stayed 2 nights in Jul 2023
Response from . on Aug 17, 2023
Dear Angelo,Thank you so much for your review,We hope see you soon!Warm RegardsAndaz Mayakoba

10/10 Excellent

Angelo

Stayed 2 nights in Jul 2023
Response from . on Aug 17, 2023
Dear Angelo,Thank you so much for your review,We hope see you soon!Warm RegardsAndaz Mayakoba

10/10 Excellent

Nina

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A completely flawless stay at Andaz Mayakoba. Highly recommended. Book the All inclusive option, it really is worth it.
Stayed 3 nights in Apr 2023
Response from . on Apr 7, 2023
Hello Nina,We are very glad to hear that,We hope see you soon!Warm Regards!Andaz Mayakoba

10/10 Excellent

Emily

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We just visited for the third time and it was wonderful, again! The staff is phenomenal, the food is incredible and the walking/bike riding around the property is fantastic. The beach was pristine despite an algae bloom and the pools were delightful. The spa treatments were great. The rooms are starting to show a little bit of age but still a great vacation!
Stayed 4 nights in Mar 2023
Response from Andaz on Mar 27, 2023
Hello Emily!Thank you for choosing us for your vacations,We are glad to know everything was fine in your stay,We hope seeing in you next vacay!Warm Regards!Andaz Mayakoba

10/10 Excellent

ALEJANDRO, Bogota

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best people - service ever
Stayed 6 nights in Oct 2022
Response from Andaz Mayakoba Team on Nov 10, 2022
Hello Alejandro,Thank you for your kind words, We are so glad to know you enjoyed your stay, we hope to have you back shortly.Best regards.

10/10 Excellent

Martin

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was unbelievable! Marco ,Daniel and Antonio on the beach made our trip absolute perfection. They were so attentive and remember our names and drink preferences. The beach was lovely and the always cleaned up the seaweed. So no trouble with that at this beach (other beaches in the area get bad) . The hotel is fun and trendy. We stayed on the beach side. Highly recommend if you can afford the extra splurge. If not, don’t worry. Golf carts will take you anywhere on the property. Martin drove us often and was such a great help. He was always friendly. *PSA tip your golf cart guy!
Stayed 5 nights in Feb 2022
Response from Andaz Mayakoba Team on Mar 8, 2022
Dear Martin, We are so pleased to know how much you enjoyed your stay, we work hard to give all of you a great experience and see this, makes all the effort worth. we appreciate your kind words and hope you can come back soon. Warmly..

10/10 Excellent

Laxman

Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2021
Response from Andaz Mayakoba Resort Riviera Maya on Jul 6, 2021
Dear guest, Thank you for choosing Andaz Mayakoba! We hope that the facilities and service extended to you exceeded your expectations and that you had a pleasant experience. We hope to have the opportunity to welcome you back in the near future again. Warm regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a perfect weekend at the Andaz. The staff was by far the highlight of the trip - everyone was helpful, professional and seemed genuinely happy to get to know us. Food was delicious and hotel was clean and well kept. We willl be back for sure.
Stayed 2 nights in Apr 2021
Response from Andaz Mayakoba Reservation Team. on Apr 26, 2021
Thank you so much to sharing with us your comments. We really appreciate it. We are happy to hear about your stay with us. Hopefully we will see you soon. Take care & stay well.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach was so beautiful. Service and food were fantastic, great quality. Rooms were clean and the hotel structure is perfect for “social distancing”. Rooms were a bit far from the beach but they had bikes and golf carts available which made the experience very nice! We loved riding bikes to the beach! Sotavento and casa Amate were fantastic. Only downside were the menus, most didn’t include which food/drinks were part of the all inclusive package and we hated having to check that every time. Also, they don’t offer sparkling wine or rose in the all inclusive package - that was a big bummer!
Stayed 4 nights in Jan 2021
Response from Andaz Mayakoba Reservation Team. on Feb 2, 2021
Thank you for staying with us. We appreciate your comments! We hope to welcome you again soon. Best regards

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truly fantastic trip. The resort is beautiful, the staff were so friendly and attentive (and all took great safety precautions due to Covid). I was nervous before traveling since it was our first vacation since before the pandemic and the front desk staff answered all of my many questions. When we had a small bug problem in our first ground floor room (it is the jungle after all!) within 15 minutes we were in a new room. We stayed in the Lagoon area which we enjoyed greatly; close to breakfast and less windy and we felt like we had the lagoon area pool completely to ourselves. It was fun to ride bikes to the beach each day. If you like drinking margaritas by the water from noon to night I highly recommend the all inclusive package. We definitely got our money’s worth and the rest of the food was delicious. Casa Amate was amazing, beautifully prepared, the chef came to say hello too which is always nice. Our only misstep is our last dinner at Cocina Milagro was only “good” versus all the other “excellent” meals we had. I cannot recommend the Andaz enough and hope I can come back one day soon!!!
Stayed 4 nights in Dec 2020
Response from Andaz Mayakoba Reservation Team. on Dec 14, 2020
Thank you so much to sharing with us your comments. We really appreciate it. We are happy to hear about your stay with us. Hopefully we will see you soon. Take care & stay well.

10/10 Excellent

RYAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Getaway
Resort with cleanliness, great staff, spectacular food and great beaches. Very classy spot, giant resort with many options. Good for couples and families. Would definitely come again. Villas facing beach with heated pool super sweet.
Stayed 2 nights in Nov 2020
Response from Reservations Team on Nov 16, 2020
Dear Mr. Ryan, We are happy to know that you had an enjoyable stay with us and It is very inspiring to receive such comments. It was a great pleasure and compliment for us to have your review. We are looking forward to welcome you back in the near future. Kind Regards, Andaz Mayakoba.

10/10 Excellent

Madonna, Los Angeles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, amazing staff, beautiful hotel, rooms are so big and nice. many pools...
Stayed 3 nights in Jul 2020
Response from Reservations Team on Sep 17, 2020
Dear Madonna, We are happy to know that you had an enjoyable stay with us and It is very inspiring to receive such comments. It was a great pleasure and compliment for us to have your review. We are looking forward to welcome you back in the near future. Kind Regards

10/10 Excellent

Artem, Chicago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and amenities are great, very friendly and professional personnel, fantastic atmosphere and outstanding food and service.
Stayed 9 nights in Jun 2020
Response from Andaz Team on Jun 27, 2020
We are happy to know that you had an enjoyable stay with us and It is very inspiring to receive such comments. It was a great pleasure and compliment for us to have your review. We are looking forward to welcome you back in the near future. Kind Regards

4/10 Poor

Tom, Dallas

Traveled with group, Traveled with partner
Liked: Cleanliness
All inclusive should mean ALL inclusive, not a portion of the menu is included with up charges on all the good items. Breakfast did not start until 8 and took at least an hour so it was not an option if you had early morning activities. Service was friendly but very slow.
Stayed 3 nights in Jun 2020
Response from Andaz Mayakoba Resort Riviera Maya on Jun 23, 2020
Dear Tom, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you so much for sharing your comments with us; we are very sorry that we did not meet your expectations entirely. Please rest assured that we have escalated your helpful review with our Food and Beverage Staff in order to look more into it. We highly value all of our guests feedback since this helps us to improve. Certainly we look forward to contacting you for a more personalized follow up through our Management Team. If you could be so kind as to share maybe a phone number or an email address they would love to contact you. Best Regards, Reservations Team

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort with several good restaurants. We especially loved breakfast and all the stuff at breakfast that were super attentive to us and our baby boy. The resort is large and you need golf cart or a bike (no children seats) to move around. Kids club for kids over 4yo. Would love to see more kids activities or stuff for kids. Grounds are very well maintained. Rooms are clean well equipped.
Stayed 3 nights in Apr 2019
Response from Andaz Team on Jun 8, 2020
Dear Guest, We are happy to know that you had an enjoyable stay with us and It is very inspiring to receive such comments. We appreciate your remarks about activities. It was a great pleasure and compliment for us to have your review. We are looking forward to welcome you back in the near future. Kind Regards Andaz Team

8/10 Good

Verified traveler

Stayed 5 nights in Feb 2020
Response from Reservations Team on Mar 3, 2020
Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you for sharing your experience with us. We appreciate if you could share with us further information on what we can specifically improve. All reviews and points of view help to become more aware of each guests' needs. Warm Regards. Reservations Team

10/10 Excellent

Carlos, Panama, Ciudad de Panama

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really everythjng is perfect, the service at the Hotel all good
Stayed 4 nights in Dec 2019
Response from Reservations Team on Dec 10, 2019
Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you for sharing your experience with us, we certainly look forward to having you as our guest sometime again in the near future and have the chance to provide more memorable experiences. Warm Regards. Reservations Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was top notch. The property was laid out beautifully and there was a peacefulness
Stayed 1 night in Nov 2019
Response from Reservations Team on Dec 2, 2019
Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you for sharing your experience with us, we certainly look forward to having you as our guest sometime again in the near future and have the chance to provide more memorable experiences. Warm Regards. Reservations Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019
Response from Reservations Team on Dec 2, 2019
Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you for sharing your experience with us, we certainly look forward to having you as our guest sometime again in the near future and have the chance to provide more memorable experiences. Warm Regards. Reservations Team

10/10 Excellent

Verified traveler

Stayed 4 nights in Nov 2019
Response from Reservations Team on Nov 27, 2019
Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you for sharing your experience with us, we certainly look forward to having you as our guest sometime again in the near future and have the chance to provide more memorable experiences. Warm Regards. Reservations Team

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Amenities
This property is way overpriced, I wouldn’t stay there again
Stayed 3 nights in Nov 2019
Response from Reservations Team on Nov 20, 2019
Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you for sharing your experience with us. We appreciate if you could share with us further information on what we can specifically improve. All reviews and points of view help to become more aware of each guests needs. Warm Regards. Reservations Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2019
Response from Reservations Team on Nov 13, 2019
Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you for sharing your experience with us. We appreciate if you could share with us further information on what we can specifically improve. All reviews and points of view help to become more aware of each guests' needs. Warm Regards. Reservations Team

10/10 Excellent

katye

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great food and nice accommodations.
Stayed 3 nights in Nov 2019
Response from Reservations Team on Nov 11, 2019
Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you for sharing your experience with us, we certainly look forward to having you as our guest sometime again in the near future and have the chance to provide more memorable experiences. Warm Regards. Reservations Team

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
The air conditioning in the room was not the best - either too cold or too weak
Stayed 7 nights in Oct 2019
Response from Reservations Team on Oct 24, 2019
Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you very much for sharing your experience with us, we are grateful for the feedback since this helps us to improve each day. We will definitely be sharing your comments with all our engineering staff, please if you have more comments about your stay do not hesitate to share with us an email. We look forward to having you back soon as our honored guests. Warm Regards. Reservations Team Andaz Mayakoba Resort Riviera Maya.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort I have ever stayed at in Mexico! Food and service was AMAZING! David at the beach was great!
Stayed 4 nights in Oct 2019
Response from Reservation Team on Oct 16, 2019
Dear Rodolfo, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you very much for sharing your experience with us, you can be certain that at Andaz Mayakoba we strive to make each stay unique and special. We will definitely be sharing your comments with all our staff and look forward to having you back soon as our honored guests. Warm Regards. Reservations Team

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing resort great staff the service is absolute perfection but the resort needed night animations DJ club dancing I understand that the time I went was off the high season but still could added some music DJ other than that it was a blast
Stayed 4 nights in Oct 2019
Response from Reservations Team on Oct 14, 2019
Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you very much for sharing your experience with us, you can be certain that at Andaz Mayakoba we strive to make each stay unique and special. We will definitely be sharing your comments with all our staff and look forward to having you back soon as our honored guests. Warm Regards. Reservations Team Andaz Mayakoba Resort Riviera Maya.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful piece of property in Mayakoba, friendly stuff, good food, clean rooms and facilities. Drinks provided in the all inclusive package were just ok, not quite good quality, but we understood they wanted to save some money...
Stayed 6 nights in Aug 2019
Response from Andaz Mayakoba on Aug 20, 2019
Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you for sharing your experience with us! All points of view and opinions from all our guests are more than welcome since this feedback helps us to improve. We will certainly be sharing your suggestions with our Food and Beverage Team. Certainly we do look forward to welcoming you back again soon! Best Regards. Reservations Team Andaz Mayakoba Resort Riviera Maya

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, the infrastructure, the staff, and the quality and variety of the food. Not the cheapest hotel, but totally worth it!
Stayed 7 nights in Jul 2019
Response from Andaz Mayakoba Resort Riviera Maya on Aug 1, 2019
Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you very much for sharing your experience with us, you can be certain that at Andaz Mayakoba we strive to make each stay unique and special. We will definitely be sharing your comments with all our staff and look forward to having you back soon as our honored guests. Warm Regards. Reservations Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Andaz Mayakoba Resort Riviera Maya on Jul 22, 2019
Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you for sharing your experience with us, we rally appreciate all feedback since this helps us to improve. Certainly we look forward to welcoming you back soon, Best Regards. Reservations Team

10/10 Excellent

Raghav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Andaz Mayakoba Resort Riviera Maya on Jul 8, 2019
Dear Raghav, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you for sharing your experience and review with us, certainly we look forward to welcoming you back again in the future. Best Regards. Reservations Team

10/10 Excellent

rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excllence
Stayed 3 nights in Jun 2019
Response from Andaz Mayakoba Resort Riviera Maya on Jun 28, 2019
Dear Rodolfo, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you very much for sharing your experience with us, you can be certain that at Andaz Mayakoba we strive to make each stay unique and special. We will definitely be sharing your comments with all our staff and look forward to having you back soon as our honored guests. Warm Regards. Reservations Team

10/10 Excellent

Verified traveler

Stayed 3 nights in May 2019
Response from Andaz Mayakoba Resort Riviera Maya on Jun 19, 2019
Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you for sharing your experience with us, you can be certain that at Andaz Mayakoba we strive to make each stay unique. We look forward to welcoming you back soon! Best Regards. Reservations Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2019
Response from Reservations Team/Andaz Mayakoba on May 3, 2019
Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you for sharing your experience, we would appreciate if you can share more details with us. We certainly look forward to having you as our guest sometime again in the near future and have the chance to provide more memorable experiences. Warm Regards.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fantastic resort, in a beautiful setting. The facilities were great, there was a nature trail running through the resort, bikes were available to get around on, or you could use the golf buggies to get around, but talking was also not a problem.We also did a kayaking trip through the canals which was beautiful and the guide was very knowledgable about the area. It was very east to organize trips to various sites of interest in the area. We were on an Open Kitchen meal plan, and all the restaurants were very clear about items not covered by this. One of our group has celiac but this proved not to be a problem, the serving staff were very aware of the need to avoid gluten, breakfast had it's own area for gluten free bread, all the menus had a huge choice of gluten free meals. We can't wait to go back. If I had to find anything to criticize it would be that we had to ask for more water in the room, which is supposed to be topped up every day, and snacks were only topped up once whilst were were there rather than everyday, although the mimi bar was replenished daily. For us this wasn't a big deal, we never actually ran out of water in the room but the snacks would have be lovely whilst sitting on the balcony having a drink before supper.
Stayed 4 nights in Mar 2019
Response from Andaz Mayakoba Resort Riviera Maya on Apr 1, 2019
Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you for sharing your experience with us, we are grateful for the feedback since this helps us to improve each day. We are delighted to learn that we were able to provide a memorable experience for you. Certainly we look forward to welcoming you back soon with us! Best Regards. Reservations Team Andaz Mayakoba Resort Riviera Maya

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vacation destination. Very quiet but beautiful
Stayed 5 nights in Jan 2019
Response from Andaz Mayakoba Resort Riviera Maya on Jan 26, 2019
Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you for sharing you experience with us, you can be sure that at Andaz Mayakoba we strive to make each stay unique and we certainly value each opinion since this information helps us to improve in every way. We will be sharing your review with our staff and we look forward to welcoming you back into our beautiful and vibrant resort soon. Best Regards. Reservations Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent ! Loved the bicycles!!! Staff excellent, excellent location
Stayed 3 nights in Nov 2018
Response from Reservations Team. on Dec 4, 2018
Certainly we will share this with our staff. We really appreciated your feedback! Thank you for your kind review. And thank you so much for sharing with us your vacations. Reservations Team. Andaz Mayakoba Resort Riviera Maya

8/10 Good

john, los angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is less than 2 years old and beautifully constructed. Its essentially 2 separate properties with the beach area and main hotel area a mile apart so you have to take a golf cart or like riding bikes back and forth. We did the all-inclusive package which is fine but there are only 2 restaurants and the main bar is down by the beach. The hotel needs a main bar in the upper village. The hotel is in a tough position because it truly does not want to be an "all-inclusive" resort but jimmy rigs this option so they don't lose out on this piece of business which is in high demand with families. So they offer this quasi, half baked all inclusive package where items are not included. You have to pay for items in the room mini bar, lobster at dinner (which they did not disclose), the nice restaurant on property and the bar there is not included. But that said, the food that was included was excellent and the hotel staff was great. The rooms are very nice, the gym and pools are great. The spa seems insanely priced and no one there because of prohibitive pricing. The sunscreen spray was $63 dollars. Ouch !! There are many other restaurants you can pay for on the Mayakoba property and we did one dinner at the sushi restaurant at Rosewood Agave Azul. It was good but $500 US dollars for me and my wife and 10 year old child. Double ouch and more expensive than Blue Ribbon sushi in NYC and makes me feel violated but you are a captive audience on the property.
Stayed 3 nights in Nov 2018
Response from Andaz Mayakoba Resort Riviera Maya on Nov 26, 2018
Dear John, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you very much for sharing your experience with us; we take into serious consideration all our feedback since this helps us as a new property to change and get better. We are currently at work with new and exciting options on our Food and Beverage outlets and part of that new process is the opening of a new outlet at the beach area. Which is scheduled to open this mid December, Sotavento, Mediterranean, seafood and overall international cuisine. We hope to have you back as our honored guest so that you may try it. Warm Regards. Reservations Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from Reservations Team on Oct 8, 2018
Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you for sharing your experience with us, we certainly look forward to having you as our guest sometime again in the near future and have the chance to provide more memorable experiences. Warm Regards.

10/10 Excellent

luiz carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from . on Dec 18, 2023
Good DayDear Mr. Luiz Carlos Bianchi FilhoThank you for taking some of your valuable time to write us a review, we appreciate the confidence you have placed in us.We are glad to know that you enjoyed your stay with us, our goal is to offer optimum satisfaction to all our guest.We hope to have the opportunity to host you in the near future.We remain at your disposal.Andaz Mayakoba

2/10 Terrible

Lisa

Stayed 1 night in Oct 2023
Response from . on Oct 11, 2023
Dear Ms. LisaWe are very dismayed for your review,Can you be so kind to let us what was the issue in the hotel? and we can focus in that area.Thank you so muchAndaz Mayakoba

10/10 Excellent

JACQUELINE

Stayed 4 nights in Nov 2022
Response from Reservations Team - Andaz Mayakoba Resort Riviera on Jan 6, 2023
Dear JacquelineThank you for choosing Andaz Mayakoba for your visit to Riviera Maya. Hope we can welcome you again in the near future.