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Reviews of Hotel Alux Playa del Carmen

2.5 out of 5
Hotel Alux Playa del Carmen
CALLE 14 NORTE ENTRE AVENIDAS 10 Y 15, LOTE 11, Playa del Carmen, QROO

Reviews

8.2

Very Good

Rating 10 - Excellent. 11 out of 25 reviews" "
Rating 8 - Good. 8 out of 25 reviews" "
Rating 6 - Okay. 4 out of 25 reviews" "
Rating 4 - Poor. 0 out of 25 reviews" "
Rating 2 - Terrible. 2 out of 25 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great old quaint hotel perfect for the one night we needed !
Stayed 1 night in Dec 2019
Response from Maria on Dec 12, 2019
Thank you for your comment!

2/10 Terrible

Brent, Atlanta, GA

Traveled with partner
Disliked: Amenities, property conditions & facilities
Hotel Alux Playa del Carmen is cheap. That reflects the entire experience. One gets what one pays for. This hotel room was outdated, basic and quite unfunctional. There was only one sheet on the very hard bed, no comforter or blanket. The bathroom had no washcloths or bath mat. The sink in the living area did not work. The hotel staff speaks little to no English. After hours, a toilet plunger was not available, beware the hotel plumbing, it does not work properly. My first floor room had windows that did not lock, making me feel very unsafe. The shower drain did NOT drain, leaving inches of water in the bathroom. Bath amenities (shampoo, soap, etc.) were cheap and ineffective. Hotel facade is morbid. Walking in the area and seeing other, upscale hotels, made me regret my decision to stay here.
Stayed 4 nights in Nov 2019
Response from Maria on Dec 12, 2019
Thank you for your comments. Hotel Alux is a basic hotel that provides lodging at affordable prices. We do not provide all the perks that the more upscale hotels do. We do our best to keep our facilities working properly. We appreciate the time you took to write this review. We understand that there are hotels that fit different needs and that every guest is different.

2/10 Terrible

Verified traveler

Stayed 2 nights in May 2019
Response from Maria on May 22, 2019
Thank you for taking the time to review. Please provide more information so that we may address the situation promptly and efficiently.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Mexican traditional. Plain and quaint, but adequate. A little Spanish is necessary, as staff struggle with English much like I struggle with their language. Spanish immersion. Close to downtown, Walmart, and the beach. Good value for the budget traveller.
Stayed 1 night in Mar 2019
Response from Maria on Mar 6, 2019
Thank your for your stay and review!

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay in playa
Good hotel. Clean and good location.
Stayed 2 nights in Feb 2019
Response from Maria on Feb 21, 2019
Thank you for your stay and your comments.

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent option
Excellent location, in the middle of everything, yet not in a noosy area, family owned hotel, nice people, spanish style... (no refrigerator in the room)
Stayed 5 nights in Feb 2019
Response from Maria on Feb 9, 2019
Thank you for your stay and your review.

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good deal in fantastic area
Great value with large room and helpful staff.
Stayed 1 night in Jan 2019
Response from Maria on Jan 18, 2019
Thank you for your stay and your review.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 2 nights in Oct 2018
Response from Maria on Oct 23, 2018
Thank you for your preference and for your comment.

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and price
Great location close to the beach and in a calm area. Staff is very friendly, always smiling and helpful. Nice building, Spanish style decor, not fancy though...great deal for the price. Strongly recommend.
Response from Maria on Apr 12, 2018
Thank you for your review. Your feed back helps us to improve. Hope to see you back soon.

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good comfortable room. My only issue is that they don´t accept credit cards.
Stayed 1 night in Mar 2018
Response from Maria on Apr 13, 2018
Thank you for feed back. The hotel does not have a bank terminal. Therefore, credit cards are not accepted. This information should had been reflected in your reservation. We do hope you return in the future.

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to charge your batteries
I enjoyed my stay here. The room was bigger then I thought it would be and so it was cozy. The staff were friendly and nice and honest with me. Very close to cocobongo but still quiet. Good location. No complaints.

6/10 Okay

kontje

Liked: Cleanliness, staff & service, room comfort
Good budget hotel near La Quinta
I've been to Playa several times and it's such a great town, though getting more and more gentrified and expensive... This simple, cute hotel is in a great location, 3 blocks from the beach, one block to 5th Ave. Playa beaches aren't quite what they used to be. A Tulum-Playa mixed vacation would be A#1.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta muy bien el hotel, precio barato, el lugar acogedor, limpio, agua caliente, fria, tv, cama comoda, las almohadas estaban bien suavecitas, tiene clima y todo bien, esta a 2 cuadras de la 5ta avenida y aunque hay un Cerveceria Chapultepec en la esquina, se duerme muy bien, el ruido no llega, todo muy bien, bueno, bonito, barato
Stayed 3 nights in Dec 2019
Response from Maria on Dec 7, 2019
Muchísimas gracias por sus comentarios.

6/10 Okay

Verified traveler

Stayed 1 night in Dec 2019
Response from Maria on Dec 2, 2019
Thank you for your review.

10/10 Excellent

Emanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente custo-benefício
Hotel com excelente localização, quarto limpo e fomos bem atendidos. Muito bom custo-benefício. Hotel é simples, e por isso as vezes tinha barulho de outros hóspedes. Mas recomendo muito o hotel.
Stayed 5 nights in Dec 2018
Response from Maria on Dec 20, 2018
Gracias por visita y sus comentarios.

8/10 Good

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2018
Response from Maria on Aug 27, 2018
Gracias por su comentario.

10/10 Excellent

VICTOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SOLO UN COMENTARIO EL AIRE ACONDICIONADO PODRÍA TENER UNA MEJOR UBICACIÓN DA DIRECTO A LA ALTURA DE LA CAMA HACIA UNO, PERO DE AHI HERMOSO LUGAR ME ENCANTO, TODO LO QUE LE ADICIONEN SOLO LO HARÍA UN LUGAR MAS EXCELENTE REALMENTE. HA PERDÓN Y EL PRECIO DE LA PROMOCIÓN ME ENCANTO MUY PADRE PARA MI QUE POR TRABAJO SOLO ME HOSPEDO UNA NOCHE AL SIGUIENTE VIAJO DE NUEVO.
Stayed 1 night in Jul 2018
Response from Maria on Aug 11, 2018
Gracias por su visita y sus comentarios. Esperemos verle en su siguiente visita.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
The hotel is
Stayed 2 nights in Jun 2018
Response from Maria on Jun 25, 2018
Thank you for your review.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Maria on Feb 28, 2018
Thank you for your review. Hope to see you again soon.

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy agradable, cómodo y muy buen ubicado
Stayed 1 night in Jan 2018
Response from Maria on Jan 26, 2018
Gracias por sus comentarios y su preferencia. Esperemos verle pronto de vuelta.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Bien ubicado
El hotel no tiene letrero que lo identique

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Recepción improvisada, poca gentileza del personal en recepción en cualquier momento del día, no cuentan con terminal para tarjeta de crédito lo cual fue un inconveniente, la habitación olía a humedad.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel excelente ubicación
El hotel está muy bien. Es tranquilo. Buenas instalación, atención muy amable. Sólo las camas son algo pequeñas pero en general muy bien

10/10 Excellent

LUIS FERNANDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

HUGO ENRIQUE, CIUDAD DE MEXICO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
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