Upscale property on the beach, with 3 outdoor swimming pools
Popular amenities
Pool
Hot Tub
All inclusive
Spa
Parking included
Free WiFi
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710
Explore the area
Playa Xcalacoco9 min walk
Gran Coyote Golf8 min drive
Punta Esmeralda Beach14 min drive
Cancun, Quintana Roo (CUN-Cancun Intl.)60 min drive
Room options
About this area
Playa del Carmen
Located in Playa del Carmen, Sandos Caracol Eco Resort - All Inclusive is next to a golf course and on the beach. Central Square and Puerto Morelos Town Square are notable landmarks, and travelers looking to shop may want to visit Quinta Avenida and Quinta Alegría Shopping Mall. Gran Coyote Golf and 3D Museum of Wonders are two other places to visit that come recommended. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with skydiving.
Located close to Gran Coyote Golf and Quinta Avenida, Sandos Caracol Eco Resort - All Inclusive provides 18 holes of golf, free water park access, and a nightclub. This property is a great place to bask in the sun with a white sand beach, beach massages, and sun loungers. Indulge in hydrotherapy, a manicure/pedicure, and aromatherapy at SPA SANDOS, the onsite spa. Be sure to enjoy a meal at any of the 9 onsite restaurants. The health club offers yoga classes and aerobics classes; other things to do include sailing, basketball, and volleyball. In addition to 2 poolside bars and a swim-up bar, guests can connect to free WiFi in public areas.
Other perks include:
3 outdoor pools and a children's pool, with a waterslide, sun loungers, and pool umbrellas
Free self parking
Free bicycle rentals, 2 outdoor tennis courts, and a roundtrip airport shuttle (surcharge)
A billiards/pool table, coffee/tea in the lobby, and tour/ticket assistance
Guest reviews speak highly of the breakfast
Room features
All 956 rooms boast comforts such as laptop-compatible safes and laptop-friendly workspaces, in addition to perks like air conditioning and free stocked minibars. Guest reviews say good things about the clean, comfortable rooms at the property.
Other conveniences in all rooms include:
Bathrooms with showers and free toiletries
Plasma TVs with satellite channels
Balconies, coffee/tea makers, and ceiling fans
All inclusive details
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included.
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Water activities
Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/body boarding
Land activities
Bicycling
Fitness facilities
Tennis
Volleyball
Lessons/classes/games
Aerobics
Cooking
Dancing
Language
Yoga
Entertainment
Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties
Awards and affiliations
Green / Sustainable Property This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Languages
Dutch, English, Italian, Spanish
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)
Social distancing
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
On-site PCR testing is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee
This information is provided by our partners.
Property amenities
Internet
Available in all rooms: Internet access
Available in some public areas: Free WiFi
Parking and transportation
Roundtrip airport shuttle (surcharge)
Free self parking on site
Wheelchair-accessible parking available
Food and drink
2 poolside bars
9 bars/lounges
9 restaurants
A swim-up bar
Coffee and tea in common areas
Snack bar/deli
Things to do
18 holes of golf
2 outdoor tennis courts
3 outdoor pools
5 spa tubs
Basketball
Beach volleyball
Beach yoga
Billiards/pool table
Children's club
Children's pool
Ecotours
Fitness classes
Free bicycle rentals
Free water park
Full-service spa
Health club
Hiking/biking trails
Kayaking
Nightclub
Parasailing
Personal motorized watercraft
Playground
Sailing
Sauna
Scooter/moped rentals
Scuba diving
Shopping
Snorkeling
Steam room
Waterslide
Family friendly
3 outdoor pools
Children's club
Children's pool
Free water park
Laundry facilities
Playground
Snack bar/deli
Waterslide
Conveniences
24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Concierge services
Daily housekeeping
Dry cleaning/laundry service
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services
Business services
Meeting rooms
Outdoors
Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace
Full-service spa
16 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Spa tub
Sports massages
Steam room
Thai massages
Turkish bath
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
You'll be asked to pay the following charges at the property:
A damage deposit of MXN 5000 will be collected before check-in.
We have included all charges provided to us by the property.
Optional extras
Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
We should mention
This property does not have elevators
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club, fitness facility, or spa tub, while guests under 6 years old are only allowed in the swimming pool with adult supervision
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Property is also known as
Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya
Frequently asked questions
Does Sandos Caracol Eco Resort - All Inclusive have a pool?
Yes, this property has 3 outdoor pools and a children's pool.
Is Sandos Caracol Eco Resort - All Inclusive pet-friendly?
No, pets are not allowed at this property.
How much is parking at Sandos Caracol Eco Resort - All Inclusive?
Self parking is free at this property.
What time is check-in at Sandos Caracol Eco Resort - All Inclusive?
Check-in is from 3:00 PM - 11:30 PM. Late check-in is available during limited hours.
What time is check-out at Sandos Caracol Eco Resort - All Inclusive?
Check-out is at noon. Late check-out is available for a fee (subject to availability).
Does Sandos Caracol Eco Resort - All Inclusive provide a shuttle to the airport?
Yes, there's an airport shuttle.
Are there all-inclusive benefits at Sandos Caracol Eco Resort - All Inclusive?
Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, sailing, and more.
Where is Sandos Caracol Eco Resort - All Inclusive located?
Located in Playa del Carmen, this beachfront property is next to a golf course and within 3 mi (5 km) of Gran Coyote Golf and Quinta Avenida. Quinta Alegría Shopping Mall and Central Square are also within 9 mi (15 km).
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The property is beautiful, love the fact that everything is at hand, they clean and restock you fridge every day. Staff was very courteous and attentive to your needs. The thing I recommend to work on is the food, to many side dishes, no seafood which is what you expect when you go to a beach resort. Need to have more common food for kids, to many side dishes and few main course with odd combinations and lack of flavor. Food needs to be just like they severed at the noche Mexicana they had on a Sunday the food was awesome that needs to be served at least 2 times during the week as well. Overall the place is beautiful and love the fact that it's in the jungle, animals running around, lots of activities with fun things for kids. Good place for families.
First of all welcome to hotdogville i have never been to a place where hotdogs are the primary entrée breakfast lunch and dinner. Our stay was so horrible we made reservations the first day well we tried we made reservations for the restaurants but there was nothing but 2 available reservations for a stay of 6 days, seemed like they where way over booked and under staffed, honestly i don't understand how i read so many good reviews not one of them added up to what me and my family experienced. One of our paid reservations was cancelled due to rain, when we tried getting our refund we were told 'WE' need make copies of our ID and card used for purchase. Why would i need to go out of my way because you cancelled my reservation, this resort need to be worked on so bad we went to dinner at the main buffet during a rain storm we basically had a river inside the buffet. Some of the staff was very nice and others were real rude, we got our fridge stocked 1 time out of all of our day. I wasn't expecting anything great from the beach because i know its the time of the year which has a lot of the moss but come to find out playa del carmen suffers from this basically 11 months out of the year according to locals. Over all i can only say that this resort is low budget, nothing was even good here from drinks to their food. Our visit to tulum for 1 single day made up for our whole vacation thank you tulum la zebra beach house. Bye forever sandos caracol you showed us the worst time ever.
Only bad is reservation at the restaurants.
The app would let you reserve at certain time.
The beach has rocks but manage to get around and enjoy the water.