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On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
3 outdoor pools, pool umbrellas, sun loungers

Guest reviews

3.9 out of 5 Good
1,173 reviews
Guests rated this property 4.0/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
All inclusive
Air Conditioning
Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Map

Explore the area

Popular LocationGrand Coral Golf Riviera Maya9 min drive
Popular LocationGuadalupe Church13 min drive
Popular LocationPunta Esmeralda Beach13 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)53 min drive

Choose dates to view prices

  • Signature Eco Junior Suite (2 Adults, 3 Children)

    Room amenities

    • 753 sq ft
    • Sleeps 5
    • 1 King Bed and 1 Large Twin Bunk Bed
    More detailsSignature Eco Junior Suite (2 Adults, 3 Children)
  • Royal Elite 1 Bedroom, 1 King Bed with Sofabed

    3.9/5 guest room rating

    Room amenities

    • 667 sq ft
    • Ocean view
    • Sleeps 4
    • 1 King Bed OR 1 Double Sofa Bed
    More detailsRoyal Elite 1 Bedroom, 1 King Bed with Sofabed
  • Superior Select Adults Only

    Room amenities

    • 420 sq ft
    • Sleeps 3
    • 1 King Bed OR 2 Queen Beds
    More detailsSuperior Select Adults Only
  • Eco Family Penthouse

    Room amenities

    • 753 sq ft
    • Sleeps 5
    • 1 Twin Bed
    More detailsEco Family Penthouse
  • Signature Eco Junior Suite (3 Adults, 1 Child)

    Room amenities

    • 753 sq ft
    • Sleeps 4
    • 1 King Bed and 1 Large Twin Bunk Bed
    More detailsSignature Eco Junior Suite (3 Adults, 1 Child)
  • Eco Family Suite

    4.1/5 guest room rating

    Room amenities

    • 753 sq ft
    • Sleeps 5
    • 1 King Bed and 1 Large Twin Bunk Bed
    More detailsEco Family Suite
  • Eco Family Penthouse (2 Adults 3 children)

    Room amenities

    • 753 sq ft
    • Sleeps 5
    • 1 Twin Bed
    More detailsEco Family Penthouse (2 Adults 3 children)
  • Eco Family Penthouse (3 adults 2 children)

    Room amenities

    • 753 sq ft
    • Sleeps 5
    • 1 Twin Bed
    More detailsEco Family Penthouse (3 adults 2 children)
  • Eco Family Penthouse (3 adults 1 child)

    Room amenities

    • 753 sq ft
    • Sleeps 4
    • 1 Twin Bed
    More detailsEco Family Penthouse (3 adults 1 child)
  • Penthouse Select Adults Only

    Room amenities

    • 667 sq ft
    • Sleeps 3
    • 1 King Bed OR 2 Queen Beds
    More detailsPenthouse Select Adults Only
  • Eco Family Superior

    4.3/5 guest room rating

    Room amenities

    • 323 sq ft
    • Sleeps 4
    • 1 King Bed and 1 Twin Bunk Bed
    More detailsEco Family Superior
  • Standard Room

    3.7/5 guest room rating

    Room amenities

    • 420 sq ft
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsStandard Room
  • Signature Eco Junior Suite (2 Adults, 2 children)

    4.6/5 guest room rating

    Room amenities

    • 753 sq ft
    • Sleeps 4
    • 1 King Bed and 1 Large Twin Bunk Bed
    More detailsSignature Eco Junior Suite (2 Adults, 2 children)
  • Eco Family Penthouse (2 Adults 2 children)

    Room amenities

    • 753 sq ft
    • Sleeps 4
    • 1 Twin Bed
    More detailsEco Family Penthouse (2 Adults 2 children)
  • Signature Eco Junior Suite (3 Adults, 2 children)

    Room amenities

    • 753 sq ft
    • Sleeps 5
    • 1 King Bed and 1 Large Twin Bunk Bed
    More detailsSignature Eco Junior Suite (3 Adults, 2 children)
  • Superior Room, 2 Queen Beds

    Room amenities

    • 420 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Queen Beds
    More detailsSuperior Room, 2 Queen Beds
  • Deluxe Select Adults Only

    Room amenities

    • 441 sq ft
    • Sleeps 3
    • 1 King Bed OR 2 Queen Beds
    More detailsDeluxe Select Adults Only
  • Elite Penthouse, Jetted Tub

    Room amenities

    • 667 sq ft
    • Ocean view
    • Sleeps 5
    • 1 King Bed OR 1 Double Sofa Bed
    More detailsElite Penthouse, Jetted Tub
  • Room Superior

    Room amenities

    • Sleeps 4
    • 2 Full Bed(s)
    More detailsRoom Superior

About this area

Playa del Carmen

Located in Playa del Carmen, Sandos Caracol Eco Resort - All Inclusive is next to a golf course and on the beach. Central Square and Puerto Morelos Town Square are notable landmarks, and travelers looking to shop may want to visit Quinta Avenida and Quinta Alegría Shopping Mall. Traveling with kids? Don't miss 3D Museum of Wonders. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with skydiving.
Visit our Playa del Carmen travel guide
View in a map
Popular Location

What's nearby

  • Grand Coral Golf Riviera Maya - 9 min drive
  • El Camaleon Mayakoba Golf Course - 12 min drive
  • Guadalupe Church - 13 min drive
  • Punta Esmeralda Beach - 13 min drive
  • Quinta Avenida - 14 min drive

Getting around

  • AirportCancun Intl. Airport (CUN) - 53 min drive

Restaurants

  • Los Murales — 4 min drive
  • Coco's Cabanas — 9 min drive
  • Fonda Argentina — 11 min drive
  • El Puerto — 14 min drive
  • La Pirata — 14 min drive

About this property

Sandos Caracol Eco Resort - All Inclusive

Upscale property on the beach, with 3 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Sandos Caracol Eco Resort - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. All 956 rooms offer free WiFi, free minibar items, and plasma TVs with satellite channels. Balconies, coffee makers, and ceiling fans are among the other amenities available to guests.
Sandos Caracol Eco Resort - All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. 42-inch plasma televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

2 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools and 5 spa tubs are on site. In addition to a children's pool, other recreational amenities include a health club, a sauna, and complimentary bicycles.

Guests under 18 years old are not allowed in the health club, fitness facility, or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

SPA SANDOS has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/boogie boarding

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Yoga

Kids' club

Supervised activities for children between 2 and 12 years old

Entertainment

Onsite entertainment and activities
Access to onsite clubs
Onsite live performances
Theme parties

Awards and affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Awards and affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQIA) guests.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry sanitization guidelines of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking
  • Free valet parking
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • All buffet and à la carte meals, snacks, and beverages included
  • 9 restaurants
  • 2 poolside bars, 10 bars/lounges and 1 swim-up bar
  • Coffee/tea in common area(s)

Things to do

  • 18 holes of golf
  • 3 outdoor pools
  • 2 outdoor tennis courts
  • 5 spa tubs
  • Aerobics classes
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Ecotours
  • Fitness center
  • Free bicycle rentals
  • Free water park access
  • Full-service spa
  • Hiking/biking trails
  • Kayaking
  • Motorized watercraft
  • Nightclub
  • Parasailing
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Dry cleaning service
  • Free water park access
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Conveniences

  • ATM/banking services
  • Gift shop/newsstand
  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Dutch
  • English
  • Spanish

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair-accessible parking

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Ceiling fan
  • Linens

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch plasma TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free minibar

Outdoor space

  • Balcony

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

We should mention

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club, fitness facility, or spa tub
Guests under 18 years old are not allowed in the spa

Property is also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya
Sandos Caracol Eco Resort - All Inclusive Playa del Carmen
Sandos Caracol Eco Resort - All Inclusive All-inclusive property

Frequently asked questions

Can I cancel my reservation for free at Sandos Caracol Eco Resort - All Inclusive and receive a full refund?
Yes, Sandos Caracol Eco Resort - All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Sandos Caracol Eco Resort - All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
Does Sandos Caracol Eco Resort - All Inclusive have a pool?
Yes, this property has 3 outdoor pools and a children's pool.
Is Sandos Caracol Eco Resort - All Inclusive pet-friendly?
No, pets are not allowed at this property.
How much is parking at Sandos Caracol Eco Resort - All Inclusive?
Self parking and valet parking are free at this property.
What time is check-in at Sandos Caracol Eco Resort - All Inclusive?
Check-in is from 3:00 PM–midnight. Late check-in is available during limited hours.
What time is check-out at Sandos Caracol Eco Resort - All Inclusive?
Check-out is at noon. Late check-out is available for a fee (subject to availability).
Does Sandos Caracol Eco Resort - All Inclusive provide a shuttle to the airport?
Yes, there's an airport shuttle.
Are there all-inclusive benefits at Sandos Caracol Eco Resort - All Inclusive?
Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, sailing, and more.
Where is Sandos Caracol Eco Resort - All Inclusive located?
Located in Playa del Carmen, this beachfront property is next to a golf course and within 6 mi (10 km) of Grand Coral Golf Riviera Maya, Quinta Alegría Shopping Mall, and 3D Museum of Wonders. Quinta Avenida and Central Square are also within 9 mi (15 km).
3.9
Good
5 - Excellent
441
4 - Good
387
3 - Okay
188
2 - Poor
96
1 - Terrible
61

4.0/5

Cleanliness

4.0/5

Staff & service

4.0/5

Amenities

4.0/5

Property conditions & facilities

3/5 Okay

Traveled with family and small children
Sad face IconDisliked: Amenities
Overall the hotel is alright. I like then eco environment and the activities, but I wasn’t very impressed with the staff at the restaurants and food quality was okay.
Stayed 4 nights in Oct 2020

2/5 Poor

Traveled with family
Sad face IconDisliked: Property conditions & facilities
They need better beds and accommodations for their guest. The rooms are outdated. The food was not good! Will not stay there again.
Stayed 7 nights in Sep 2020

2/5 Poor

Traveled with family
No me gusto las piscinas, los caminos sucios, peste de animales domésticos, lo que ofrecieron en el paquete de todo incluido no es cierto de todos los restaurantes solo habren dos y es por reservación en mas de 2 ocaciones tuvimos que salir a cenar a la calle por no tener la reserva,solo uno de bufet y es lo mismo y no es seguro todo el mundo toca los utensilios para servirse,los cuartos qué reservamos eran solo para adultos y nos dieron unos en áreas de familias con bunk bed dentro del cuarto y bien lejo de todo,teniamos que pagar propinas para que nos recogieran y nos llevaran al cuarto todos los dias,el restante mexicano maracas esta cerrado solo lo usan los empleados, la disco cerrada,hay fotografos en la playa que te tiran fotos y luego te quieren cobral como $150.00 por paquetes de 30 fotos electronicas si estan en un grupo te las separan y cobral mas no caigan en su trampas y el hotel permite eso en sus playas y vendedores de todo tipo hasta drogas.otra cosa no pidan langosta en el restaurante Riviera por que salen endeudado como $100 dolares por colita y mal cocinadas.Lo bueno es que conocimos a jose un empleado de los lirios que nos sirvio con mucha profecionaidad le recomiendo ese restauran los demas nada de bueno.
Stayed 7 nights in Sep 2020

5/5 Excellent

Traveled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2020

3/5 Okay

Traveled with family and small children
Happy face iconLiked: Cleanliness, amenities
Sad face IconDisliked: Staff & service
The resort is nice and very clean.. the staff is very friendly ,and always willing to help.. the food is HORRIBLE!! The buffet they put a mix of items in the same container all mixed in, without even labels, so you don’t know what anything is.. the restaurants a la carte are also horrible. My kids could never eat pizza there, cause they put like an orange sauce in it and the cheese doesn’t even taste like it.. The beach is full of rocks, you can’t even go in the water without scratching yourself..definitely not going back!!
Stayed 5 nights in Aug 2020

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