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Sandos Caracol Eco Resort - All Inclusive

Photo gallery for Sandos Caracol Eco Resort - All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
Aerial view
Eco Family Superior | Free minibar, in-room safe, desk, laptop workspace
Royal Elite Suite 1 Bedroom | Living area | Plasma TV
Meeting facility

Overview of Sandos Caracol Eco Resort - All Inclusive

Sandos Caracol Eco Resort - All Inclusive

4.0 star property
Upscale property on the beach, with 3 outdoor swimming pools

Popular amenities

  • Pool
  • Hot Tub
  • All inclusive
  • Spa
  • Parking included
  • Free WiFi
Map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationPlaya Xcalacoco9 min walk
  • Popular LocationGran Coyote Golf8 min drive
  • Popular LocationPunta Esmeralda Beach14 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)60 min drive

Room options

About this area

Playa del Carmen

Located in Playa del Carmen, Sandos Caracol Eco Resort - All Inclusive is next to a golf course and on the beach. Central Square and Puerto Morelos Town Square are notable landmarks, and travelers looking to shop may want to visit Quinta Avenida and Quinta Alegría Shopping Mall. Gran Coyote Golf and 3D Museum of Wonders are two other places to visit that come recommended. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with skydiving.
Visit our Playa del Carmen travel guideOpens in a new window
Map

What's nearby

  • Playa Xcalacoco - 9 min walk
  • Gran Coyote Golf - 8 min drive
  • 28 de Julio Square - 10 min drive
  • El Camaleón Mayakoba Golf Course - 10 min drive
  • Punta Esmeralda Beach - 14 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 60 min drive

Restaurants

  • Amaranto - 9 min drive
  • Piano Bar - 9 min drive
  • The Fives Plaza - 16 min walk
  • La Laguna - 1 min walk
  • Privilege Lounge - 16 min walk

About this property

Sandos Caracol Eco Resort - All Inclusive

4-star all-inclusive property by the ocean
Located close to Gran Coyote Golf and Quinta Avenida, Sandos Caracol Eco Resort - All Inclusive provides 18 holes of golf, free water park access, and a nightclub. This property is a great place to bask in the sun with a white sand beach, beach massages, and sun loungers. Indulge in hydrotherapy, a manicure/pedicure, and aromatherapy at SPA SANDOS, the onsite spa. Be sure to enjoy a meal at any of the 9 onsite restaurants. The health club offers yoga classes and aerobics classes; other things to do include sailing, basketball, and volleyball. In addition to 2 poolside bars and a swim-up bar, guests can connect to free WiFi in public areas.
Other perks include:
  • 3 outdoor pools and a children's pool, with a waterslide, sun loungers, and pool umbrellas
  • Free self parking
  • Free bicycle rentals, 2 outdoor tennis courts, and a roundtrip airport shuttle (surcharge)
  • A billiards/pool table, coffee/tea in the lobby, and tour/ticket assistance
  • Guest reviews speak highly of the breakfast
Room features
All 956 rooms boast comforts such as laptop-compatible safes and laptop-friendly workspaces, in addition to perks like air conditioning and free stocked minibars. Guest reviews say good things about the clean, comfortable rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Plasma TVs with satellite channels
  • Balconies, coffee/tea makers, and ceiling fans

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Dutch, English, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
On-site PCR testing is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 poolside bars
  • 9 bars/lounges
  • 9 restaurants
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18 holes of golf
  • 2 outdoor tennis courts
  • 3 outdoor pools
  • 5 spa tubs
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Nightclub
  • Parasailing
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Children's club
  • Children's pool
  • Free water park
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair-accessible parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower only
  • Soap
  • Toilet paper

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free stocked minibar
  • Room service

Outdoor space

  • Balcony

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Similar properties

Policies

Check-in

Check-in from 3:00 PM - 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

    A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

We should mention

This property does not have elevators
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club, fitness facility, or spa tub, while guests under 6 years old are only allowed in the swimming pool with adult supervision
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya

Frequently asked questions

Does Sandos Caracol Eco Resort - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is Sandos Caracol Eco Resort - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sandos Caracol Eco Resort - All Inclusive?

Self parking is free at this property.

What time is check-in at Sandos Caracol Eco Resort - All Inclusive?

Check-in is from 3:00 PM - 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Sandos Caracol Eco Resort - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Sandos Caracol Eco Resort - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Sandos Caracol Eco Resort - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, sailing, and more.

Where is Sandos Caracol Eco Resort - All Inclusive located?

Located in Playa del Carmen, this beachfront property is next to a golf course and within 3 mi (5 km) of Gran Coyote Golf and Quinta Avenida. Quinta Alegría Shopping Mall and Central Square are also within 9 mi (15 km).

Sandos Caracol Eco Resort - All Inclusive Reviews

Sandos Caracol Eco Resort - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 362 out of 1248 reviews" "
" "10 - Excellent 29%
Rating 8 - Good. 314 out of 1248 reviews" "
" "8 - Good 25%
Rating 6 - Okay. 250 out of 1248 reviews" "
" "6 - Okay 20%
Rating 4 - Poor. 159 out of 1248 reviews" "
" "4 - Poor 13%
Rating 2 - Terrible. 163 out of 1248 reviews" "
" "2 - Terrible 13%

7.8/10

Cleanliness

7.4/10

Staff & service

7.3/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful, love the fact that everything is at hand, they clean and restock you fridge every day. Staff was very courteous and attentive to your needs. The thing I recommend to work on is the food, to many side dishes, no seafood which is what you expect when you go to a beach resort. Need to have more common food for kids, to many side dishes and few main course with odd combinations and lack of flavor. Food needs to be just like they severed at the noche Mexicana they had on a Sunday the food was awesome that needs to be served at least 2 times during the week as well. Overall the place is beautiful and love the fact that it's in the jungle, animals running around, lots of activities with fun things for kids. Good place for families.
Stayed 4 nights in Jun 2023

8/10 Good

Diane Elizabeth, Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in May 2023

2/10 Terrible

Arnulfo

Traveled with family and small children, Traveled with group
Disliked: Amenities, property conditions & facilities
First of all welcome to hotdogville i have never been to a place where hotdogs are the primary entrée breakfast lunch and dinner. Our stay was so horrible we made reservations the first day well we tried we made reservations for the restaurants but there was nothing but 2 available reservations for a stay of 6 days, seemed like they where way over booked and under staffed, honestly i don't understand how i read so many good reviews not one of them added up to what me and my family experienced. One of our paid reservations was cancelled due to rain, when we tried getting our refund we were told 'WE' need make copies of our ID and card used for purchase. Why would i need to go out of my way because you cancelled my reservation, this resort need to be worked on so bad we went to dinner at the main buffet during a rain storm we basically had a river inside the buffet. Some of the staff was very nice and others were real rude, we got our fridge stocked 1 time out of all of our day. I wasn't expecting anything great from the beach because i know its the time of the year which has a lot of the moss but come to find out playa del carmen suffers from this basically 11 months out of the year according to locals. Over all i can only say that this resort is low budget, nothing was even good here from drinks to their food. Our visit to tulum for 1 single day made up for our whole vacation thank you tulum la zebra beach house. Bye forever sandos caracol you showed us the worst time ever.
Stayed 5 nights in May 2023

10/10 Excellent

Jenniffer

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Only bad is reservation at the restaurants. The app would let you reserve at certain time. The beach has rocks but manage to get around and enjoy the water.
Stayed 3 nights in May 2023

2/10 Terrible

Robert, reno

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness