2/10 糟糕
Daphne
与配偶出行
2026 年 2 月 22 日
不满意：住宿条件和设施，服务设施
The room had a lot of damage to the furniture and one of the nights the frame and molding came off the wall. The air conditioner kept leaking making the entrance a hazard when walking in. The worse part was the spa moving my appointment up 3 hours without notification. I booked a service because I went to a wedding celebration and this left me stranded without a hair appointment. At the very least they could’ve told me days before but instead waited until the morning of an hour before the appointment. When I went to go tell the front desk, they pushed off the blame to the spa. I understood that the spa may have been ran by somebody else, but if it’s in their website and in their establishment, they should be held responsible as well because they represent each other. The general manager was very dismissive not rude. He just stayed quiet and didn’t really say anything there was no resolution to the matter.
Daphne
2026 年 2 月入住 5 晚
