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The Fives Downtown Hotel & Residences, Curio Collection by Hilton

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Exterior
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Premium Penthouse, 2 Bedrooms | View from room

Overview of The Fives Downtown Hotel & Residences, Curio Collection by Hilton

The Fives Downtown Hotel & Residences, Curio Collection by Hilton

4.5 star property

8.8/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Spa
  • Restaurant
Map
Avenida 10 Calle 2, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationQuinta Avenida1 min walk
  • Popular LocationPlaya del Carmen Main Beach3 min walk
  • AirportPlaya Del Carmen, Quintana Roo (PCM)7 min walk
  • Popular LocationMamitas Beach14 min walk

Room options

About this area

Playa del Carmen

Located near the beach, The Fives Downtown Hotel & Residences, Curio Collection by Hilton is in Downtown Playa del Carmen, a neighborhood in Playa del Carmen. Quinta Alegría Shopping Mall and Quinta Avenida are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Mamitas Beach. Don't miss out on a visit to Xcaret Eco Theme Park. Guests love the hotel's central location.
Visit our Playa del Carmen travel guideOpens in a new window
Map

What's nearby

  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Paseo del Carmen - 4 min walk
  • Playa del Carmen Maritime Terminal - 5 min walk
  • Mamitas Beach - 14 min walk

Restaurants

  • Romeo - 2 min walk
  • Manne's Biergarten - 2 min walk
  • Carboncitos - 2 min walk
  • Yum Yum by George - 2 min walk
  • Asadero el Pollo - 3 min walk

About this property

The Fives Downtown Hotel & Residences, Curio Collection by Hilton

4.5-star luxury hotel located in Downtown Playa del Carmen
Located close to Central Square and Quinta Alegría Shopping Mall, The Fives Downtown Hotel & Residences, Curio Collection by Hilton provides a swim-up bar, a poolside bar, and a grocery/convenience store. Indulge in a hot stone massage at Vassa Spa, the onsite spa. Enjoy a meal at the two onsite restaurants. Free in-room WiFi is available to all guests, along with a rooftop terrace and a coffee shop/cafe.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sun loungers, pool umbrellas, and a swim-up bar
  • Cooked-to-order breakfast (surcharge), valet parking (surcharge), and concierge services
  • Wedding services, a front desk safe, and smoke-free premises
  • A gift shop, a 24-hour front desk, and tour/ticket assistance
  • Guest reviews say great things the dining options, central location, and helpful staff
Room features
All 133 individually decorated rooms offer thoughtful touches such as premium bedding and laptop-compatible safes, as well as amenities like free WiFi and air conditioning.
More amenities include:
  • Bathrooms with designer toiletries and showers
  • Flat-screen TVs with premium channels
  • Wardrobes/closets, refrigerators, and microwaves

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Social distancing

Contactless check-out

Safety measures

Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 15 per night)
  • Valet parking on site (USD 15.00 per night)
  • Limited onsite parking

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:00 AM–11:30 AM: USD 22 for adults and USD 12 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • Room service available

Things to do

  • 24-hour fitness center
  • Full-service spa
  • Outdoor pool
  • Sauna

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Hot springs/mineral springs
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Mud bath
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator
  • Handrails in stairways
  • In-room accessibility
  • Lever door handles
  • Pool hoist on site
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchair-width doorways
  • Wheelchairs available on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower

Entertainment

  • Cable channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Minibar
  • Refrigerator

More

  • Desk
  • Individually decorated
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofing

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Hotel
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Guest rating 4+
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Pool
Pool

Policies

Check-in

Check-in from 3 PM - 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Welcoming dogs only
Up to 22 lbs per pet
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.54 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: USD 22 for adults and USD 12 for children (approximately)
  • Self parking fee: USD 15 per night
  • Valet parking fee: USD 15.00 per night
  • Pet fee: USD 50 per accommodation, per stay
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Fives Downtown Hotel Curio Collection Hilton Playa del Carmen
Fives Downtown Hotel Curio Collection Hilton
Fives Downtown Curio Collection Hilton Playa del Carmen
Fives Downtown Curio Collection Hilton
Fives Downtown Hotel Curio Collection Hilton Playa del Carmen
Fives Downtown Hotel Curio Collection Hilton
Fives Downtown Curio Collection Hilton Playa del Carmen
Fives Downtown Curio Collection Hilton
The Fives Downtown Hotel Residences Curio Collection by Hilton
Fives Curio Collection Hilton

Frequently asked questions

Does The Fives Downtown Hotel & Residences, Curio Collection by Hilton have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at The Fives Downtown Hotel & Residences, Curio Collection by Hilton?

As of Feb 6, 2023, prices found for a 1-night stay for 2 adults at The Fives Downtown Hotel & Residences, Curio Collection by Hilton on Feb 17, 2023 start from $126.65, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Fives Downtown Hotel & Residences, Curio Collection by Hilton pet-friendly?

Yes, this property allows dogs with a maximum weight of up to 22 lbs per pet. There's a fee of USD 50 per accommodation, per stay.

How much is parking at The Fives Downtown Hotel & Residences, Curio Collection by Hilton?

Self parking is available for USD 15 per night. Valet parking is available for USD 15.00 per night. Limited spots are available.

What time is check-in at The Fives Downtown Hotel & Residences, Curio Collection by Hilton?

Check-in is from 3 PM - 11:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at The Fives Downtown Hotel & Residences, Curio Collection by Hilton?

Check-out is at noon. Late check-out is available for a fee.

Where is The Fives Downtown Hotel & Residences, Curio Collection by Hilton located?

Located in Downtown Playa del Carmen, this luxury hotel is within a 10-minute walk of Quinta Avenida, Central Square, and Quinta Alegría Shopping Mall. Mamitas Beach and El Camaleon Mayakoba Golf Course are also within 6 mi (10 km).

Can I cancel my reservation for free at The Fives Downtown Hotel & Residences, Curio Collection by Hilton and receive a full refund?

Yes, The Fives Downtown Hotel & Residences, Curio Collection by Hilton offers free cancellation on select room rates, because flexibility matters! Please refer to The Fives Downtown Hotel & Residences, Curio Collection by Hilton cancellation policy on our site for more details about any exclusions or requirements.

The Fives Downtown Hotel & Residences, Curio Collection by Hilton Reviews

The Fives Downtown Hotel & Residences, Curio Collection by Hilton Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 277 out of 425 reviews" "
" "10 - Excellent 65%
Rating 8 - Good. 96 out of 425 reviews" "
" "8 - Good 23%
Rating 6 - Okay. 20 out of 425 reviews" "
" "6 - Okay 5%
Rating 4 - Poor. 17 out of 425 reviews" "
" "4 - Poor 4%
Rating 2 - Terrible. 15 out of 425 reviews" "
" "2 - Terrible 4%

9.3/10

Cleanliness

9.0/10

Staff & service

8.7/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rejane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place! Great rooms, comfortable beds, amazing shower. There’s a full kitchen. Cable TV. Fantastic views, breakfast and is four blocks from the beach. The roof deck space is phenomenal.
Stayed 3 nights in Jan 2023

4/10 Poor

Nina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
First some positives clean, pool on the rooftop, kitchenette, close to beach ferry to Cozumel and ADO bus station good area. Now why i wouldnt come back 1/2 of staff out to fool you and lie all the time. First room strong insecteside smell, told me all booked got me small room no kitchenette made me check out in am no room until 4 pm would be 5 or6 pm if i didnt push. "upgraded me to the room i paid for but terrible views i booked inside facing 1 bedroom. Refused to give any credit for this. Rooftop pool is awesome and staff is nice but half of the time its "private party " booked for half of the facilities there
Stayed 7 nights in Jan 2023

10/10 Excellent

kristina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Everything is within walking distance. The property is clean and modern. Overall, it was a great experience!
Stayed 5 nights in Jan 2023

4/10 Poor

Luis

Traveled with family
Disliked: Amenities, property conditions & facilities
The hotel is nice but there were negative and unpleasant drawbacks: - There is music until 12 am and you cannot sleep because it is heard in the rooms. If you want to rest, you won't be able to. We filed the complaint and no one attended to it. finally we couldn't sleep well One of the two elevators broke down and going up or down the floors became chaos. They only provide courtesy soap and water the first two nights. then they charge it or you must take it

4/10 Poor

Jenna

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
This is my first ever hotel review and I felt it was important to write to help other people who are considering booking this hotel. The room, amenities and services are all wonderful. We loved our huge room and appreciated the little kitchen area. Our main concern was the unbearable noise. This is by far the loudest and noisiest hotel I have ever stayed at. It was so not worth the price I paid for our room if I had known that I wouldn’t get any sleep. If you’re on a lower floor, the street noise is constant and unbelievably loud. The rooftop bar plays music until 1 or 2am every night so if you’re on a higher floor you’ll get noise from both the rooftop and the street. Without exaggeration, I had some of the worst sleep of my life in this hotel. I do not recommend it based on the price point and would not return in the future.

10/10 Excellent

Sarra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located to Cozumel ferry and 5th avenue.
Stayed 1 night in Dec 2022

2/10 Terrible

Jay, Buckeye

Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I spent over 7 years Active Duty Army with numerous deployments and this is by far the worst sleep I’ve had in my life. We were on the 4th floor, below the rooftop bar and they started pounding and drilling at 8am. It was right above us. I lost most of my hearing in the war but even without my hearing aids the vibration from the noise was impossible to escape. I can’t imagine what my wife was hearing. There was no mention of construction on-site anywhere on their website, Expedia, or any other site. My wife tried calling the front desk but the phone went to voicemail or just rings. We tried with our cell phones and no luck either. The staff is useless. The rooftop bar goes until midnight and the music and people noise is understandable. What is not, is the employees dragging furniture right above our room until 1am so they can resume construction at 8am.The room was clean and okay. The hotel is what is expected from a boutique hotel, as far as decor but in regards to customer service is extremely poor. Timeshare sales clerk was pushy and annoying. A lot of guests are well-traveled and their pitch sale is quite mediocre. The only reason we stayed here was because it was recommended by a good friend. We have learned that unfortunately, everyone’s experiences are different. Location is convenient, but again without a goodnight sleep, there isn’t much to enjoy.
Stayed 3 nights in Dec 2022

6/10 Okay

Salomon, San Antonio

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I took a 2 bedroom suite for 5 people with kitchen. It looked to a horrible noisy side street with taxis, motorcicles and delivery trucks. No plates, silver ware, glasses, etc., so the kitchen was useless. Nice room, pool, good breakfast, clean and courteous staff but not helpful. I had to stay in that room, and they told me I had to bring my own plates and silver ware, pots, pans, etc. Really strange. Maybe if the room had an inside view or ocean view I would consider staying again. As it is, I don’t plan to ever return. And why have a kitchen and dining table? Just made it more expensive.

10/10 Excellent

Charlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only spent one night but I was very glad with the room. Spacious, very well decorated, and amazing swimming pool on the rooftop. It was a bit noisy but I’m afraid that this is the same for all the hotels in Playa del Carmen. There’s music everywhere, but it was honestly fine at least for me :)
Stayed 1 night in Nov 2022

6/10 Okay

Annushka

Liked: Cleanliness, amenities
Stayed 8 nights in Oct 2022