4/5 Good
Norman
Dec 15, 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2021
The Fives Downtown Hotel & Residences, Curio Collection by Hilton
Photo gallery for The Fives Downtown Hotel & Residences, Curio Collection by Hilton
Overview of The Fives Downtown Hotel & Residences, Curio Collection by Hilton
The Fives Downtown Hotel & Residences, Curio Collection by Hilton
4.5/5 Wonderful
Guests rated this property 4.7/5 for cleanliness.
Popular amenities
- Pool
- Free WiFi
- Pet friendly
- Air conditioning
- Spa
- Restaurant
Cleaning and safety practices
- Cleaned with disinfectant
- Hand sanitizer provided
- Personal protective equipment
- Social distancing
Avenida 10 Calle 2, Playa del Carmen, QROO, 77710
Explore the area
- Quinta Avenida1 min walk
- Playa del Carmen Main Beach3 min walk
- Playa Del Carmen, Quintana Roo (PCM)2 min drive
- Maroma Beach21 min drive
Choose dates to view prices
About this area
Playa del Carmen
Located near the beach, The Fives Downtown Hotel & Residences, Curio Collection by Hilton is in Downtown Playa del Carmen, a neighborhood in Playa del Carmen. Quinta Alegría Shopping Mall and Quinta Avenida are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Mamitas Beach Club and Xcaret Eco Theme Park. Xplor Theme Park and 3D Museum of Wonders are also worth visiting. Guests love the hotel's central location.
What's nearby
- Quinta Avenida - 1 min walk
- Yucatek Divers - 2 min walk
- Playa del Carmen Main Beach - 3 min walk
- Playa del Carmen Maritime Terminal - 5 min walk
- Maroma Beach - 21 min drive
Getting around
- Cancun Intl. Airport (CUN) - 52 min drive
Restaurants
- Romeo Trattoria Pizzeria — 2 min walk
- Manne's Biergarten — 2 min walk
- Carboncitos — 2 min walk
- YUM YUM — 2 min walk
- Taquería — 3 min walk
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of CleanStay (Hilton)
Social distancing
Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi and wired Internet
- Available in some public areas: Free WiFi
Parking and transportation
- Self parking on site (USD 15 per night)
- Valet parking on site (USD 15.00 per night)
- Limited onsite parking
- Wheelchair-accessible parking available
Food and drink
- Cooked-to-order breakfast available for a fee daily 6:00 AM–11:30 AM: USD 22 for adults and USD 12 for children
- 2 restaurants and 1 coffee shop/café
- 1 swim-up bar, 1 poolside bar and 1 bar
- Room service available
Things to do
- 24-hour fitness center
- Full-service spa
- Outdoor pool
- Sauna
Family friendly
- Grocery/convenience store
- Laundry facilities
- Microwave
- Outdoor pool
- Refrigerator
- Snack bar/deli
- Soundproofed rooms
Conveniences
- Elevator
- Front-desk safe
- Gift shop/newsstand
- Grocery/convenience store
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry cleaning service
- Laundry facilities
- Luggage storage
- Multilingual staff
- Tour/ticket assistance
- Wedding services
Languages spoken
- English
- Spanish
Business services
- Business center
- Meeting room
Outdoors
- Pool sun loungers
- Pool umbrellas
- Rooftop terrace
Spa
- Hot springs/mineral springs
- Massage - deep-tissue
- Massage - hot stone
- Massage - sports
- Massage - Swedish
- Massage - Thai
- Mud bath
- Sauna
- Spa open daily
- Spa tub
- Steam room
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Doorbell and phone notification
- Handrails in stairways
- In-room accessibility
- Lever door handles
- Pool hoist on site
- Stair-free path to entrance
- Well-lit path to entrance
- Wheelchair-accessible business center
- Wheelchair-accessible concierge desk
- Wheelchair-accessible lounge
- Wheelchair-accessible parking
- Wheelchair-accessible path to elevator
- Wheelchair-accessible pool
- Wheelchair-accessible public washroom
- Wheelchair-accessible registration desk
- Wheelchair-accessible restaurant
- Wheelchair-accessible spa
- Wheelchair accessible (may have limitations)
- Wheelchair-width doorways
- Wheelchairs available on site
More
- Smoke-free property
Room amenities
Bedroom
- Air conditioning (climate-controlled)
- Bed sheets
- Premium bedding
Bathroom
- Designer toiletries
- Hair dryer
- Shower
Entertainment
- Cable channels
- Flat-screen TV
- Premium channels
Food and drink
- Coffee/tea maker
- Microwave
- Minibar
- Refrigerator
More
- Desk
- Individually decorated
- Iron/ironing board
- Laptop-compatible safe
- Phone
- Soundproofing
Similar properties
See similar properties
Playa del Carmen
Downtown Playa del Carmen
Hotel
Business friendly
Pool
Free WiFi
Guest rating 4.5+
4 star
Policies
Check-in
Check-in from 3 PM - 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before noon
Special check-in instructions
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
Renovations and closures
The following facilities or services will be unavailable from July 1 2021 to March 1 2022 (dates subject to change):
- Dining venue(s)
- Fitness facilities
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of USD 50 per accommodation, per stay
Dogs welcome
Up to 22 lbs
Food and water bowls are available
Restrictions apply; for more information contact the property at the number on the booking confirmation
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property:
- A tax is imposed by the city: USD 1.34 per accommodation, per night
We have included all charges provided to us by the property.
Optional extras
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Fee for cooked-to-order breakfast: USD 22 for adults and USD 12 for children (approximately)
- Self parking fee: USD 15 per night
- Valet parking fee: USD 15.00 per night
- Pet fee: USD 50 per accommodation, per stay
- Early check-in is available for a fee (subject to availability, amount varies)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
We should mention
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)
Property is also known as
Fives Downtown Hotel Curio Collection Hilton Playa del Carmen
Fives Downtown Hotel Curio Collection Hilton
Fives Downtown Curio Collection Hilton Playa del Carmen
Fives Downtown Curio Collection Hilton
Fives Downtown Hotel Curio Collection Hilton Playa del Carmen
Fives Downtown Hotel Curio Collection Hilton
Fives Downtown Curio Collection Hilton Playa del Carmen
Fives Downtown Curio Collection Hilton
The Fives Downtown Hotel Residences Curio Collection by Hilton
Fives Curio Collection Hilton
Frequently asked questions
Overall score and ratings
4.5
Wonderful
4.7/5
Cleanliness
4.6/5
Staff & service
4.4/5
Amenities
4.7/5
Property conditions & facilities
1/5 Terrible
Stephen
Nov 23, 2021
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Nov 2021
5/5 Excellent
Max, Santiago
Traveled with partner
Nov 22, 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021
5/5 Excellent
Ignacio
Traveled with partner
Nov 8, 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021
5/5 Excellent
Ramiro
Business traveler
Oct 18, 2021
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021