The Fives Downtown Hotel & Residences, Curio Collection by Hilton

Photo gallery for The Fives Downtown Hotel & Residences, Curio Collection by Hilton

Featured Image
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Premium bedding, minibar, in-room safe, individually decorated

Overview of The Fives Downtown Hotel & Residences, Curio Collection by Hilton

The Fives Downtown Hotel & Residences, Curio Collection by Hilton

4.5 star property

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Avenida 10 Calle 2, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationQuinta Avenida1 min walk
  • Popular LocationPlaya del Carmen Main Beach3 min walk
  • AirportPlaya Del Carmen, Quintana Roo (PCM)2 min drive
  • Popular LocationMaroma Beach21 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located near the beach, The Fives Downtown Hotel & Residences, Curio Collection by Hilton is in Downtown Playa del Carmen, a neighborhood in Playa del Carmen. Quinta Alegría Shopping Mall and Quinta Avenida are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Mamitas Beach Club and Xcaret Eco Theme Park. Xplor Theme Park and 3D Museum of Wonders are also worth visiting. Guests love the hotel's central location.

What's nearby

  • Quinta Avenida - 1 min walk
  • Yucatek Divers - 2 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Playa del Carmen Maritime Terminal - 5 min walk
  • Maroma Beach - 21 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 52 min drive

Restaurants

  • Romeo Trattoria Pizzeria — 2 min walk
  • Manne's Biergarten — 2 min walk
  • Carboncitos — 2 min walk
  • YUM YUM — 2 min walk
  • Taquería — 3 min walk

About this property

The Fives Downtown Hotel & Residences, Curio Collection by Hilton

Luxury Playa del Carmen hotel in Downtown Playa del Carmen, walk to Quinta Avenida
This smoke-free hotel features 2 restaurants, a full-service spa, and an outdoor pool. WiFi in public areas is free. Additionally, a 24-hour fitness center, a bar/lounge, and a poolside bar are onsite. All 133 soundproofed rooms provide free WiFi, free wired Internet, and minibars. For a bit of entertainment, flat-screen TVs come with cable channels, and guests can also appreciate conveniences like refrigerators and microwaves.
The Fives Downtown Hotel & Residences, Curio Collection by Hilton offers 133 accommodations with minibars and laptop-compatible safes. Each accommodation is individually decorated. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a 24-hour fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Vassa Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with hot springs/mineral springs, a mud bath, a sauna, a spa tub, and a steam room.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 15 per night)
  • Valet parking on site (USD 15.00 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:00 AM–11:30 AM: USD 22 for adults and USD 12 for children
  • 2 restaurants and 1 coffee shop/café
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • Room service available

Things to do

  • 24-hour fitness center
  • Full-service spa
  • Outdoor pool
  • Sauna

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Meeting room

Outdoors

  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Hot springs/mineral springs
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Mud bath
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Handrails in stairways
  • In-room accessibility
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchair-width doorways
  • Wheelchairs available on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower

Entertainment

  • Cable channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Minibar
  • Refrigerator

More

  • Desk
  • Individually decorated
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to March 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Dogs welcome
Up to 22 lbs
Food and water bowls are available
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.34 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 22 for adults and USD 12 for children (approximately)
  • Self parking fee: USD 15 per night
  • Valet parking fee: USD 15.00 per night
  • Pet fee: USD 50 per accommodation, per stay
  • Early check-in is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Fives Downtown Hotel Curio Collection Hilton Playa del Carmen
Fives Downtown Hotel Curio Collection Hilton
Fives Downtown Curio Collection Hilton Playa del Carmen
Fives Downtown Curio Collection Hilton
Fives Downtown Hotel Curio Collection Hilton Playa del Carmen
Fives Downtown Hotel Curio Collection Hilton
Fives Downtown Curio Collection Hilton Playa del Carmen
Fives Downtown Curio Collection Hilton
The Fives Downtown Hotel Residences Curio Collection by Hilton
Fives Curio Collection Hilton

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 258 out of 380 reviews
5 - Excellent 68%
Rating 4 - Good. 85 out of 380 reviews
4 - Good 22%
Rating 3 - Okay. 16 out of 380 reviews
3 - Okay 4%
Rating 2 - Poor. 12 out of 380 reviews
2 - Poor 3%
Rating 1 - Terrible. 9 out of 380 reviews
1 - Terrible 2%

4.7/5

Cleanliness

4.6/5

Staff & service

4.4/5

Amenities

4.7/5

Property conditions & facilities

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sometimes hard to get hold of front desk. Took two days to deal with a maintenance issue
Stayed 5 nights in Dec 2021

1/5 Terrible

Liked: Cleanliness, amenities, property conditions & facilities
Had a great time here! Can hardly wait!
Stayed 7 nights in Nov 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near 5ta Avenida, had a very good time at the Roof Garden, which is fantastic accompanied by great views. The room was exceptional in every way except that it lacked towel hangers. Great and comfortable bed that made me want to stay!
Stayed 1 night in Nov 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location from 5th avenue bars restaurants etc…
Stayed 1 night in Nov 2021

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021