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Thompson Playa del Carmen - Adults Only - a concept by Hyatt

Photo gallery for Thompson Playa del Carmen - Adults Only - a concept by Hyatt

Exterior
Outdoor pool, cabanas (surcharge), pool umbrellas
Outdoor pool, cabanas (surcharge), pool umbrellas
Outdoor pool, cabanas (surcharge), pool umbrellas
Balcony

Overview of Thompson Playa del Carmen - Adults Only - a concept by Hyatt

Thompson Playa del Carmen - Adults Only - a concept by Hyatt

4.5 star property

8.8/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym
Map
5ta Avenida Norte Por 12, Norte y 14 Norte, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationPlaya del Carmen Main Beach4 min walk
  • Popular LocationNuestra Senora del Carmen Catholic Church4 min walk
  • Popular LocationMamitas Beach6 min walk
  • AirportPlaya Del Carmen, Quintana Roo (PCM)15 min walk

Room options

About this area

Playa del Carmen

Located near the beach, Thompson Playa del Carmen - Adults Only - a concept by Hyatt is in Downtown Playa del Carmen neighborhood and is connected to a shopping center. Xcaret Eco Theme Park is a popular attraction and the area's natural beauty can be seen at Playa del Carmen Main Beach and Maroma Beach. Xaman Ha Aviary and Cenote Chaak Tun are also worth visiting. With kayaking, scuba diving, and snorkeling nearby, you'll find plenty of adventures in the water. Guests love the hotel's central location.

What's nearby

  • Quinta Alegría Shopping Mall - 2 min walk
  • Playa del Carmen Main Beach - 4 min walk
  • Nuestra Senora del Carmen Catholic Church - 4 min walk
  • 3D Museum of Wonders - 4 min walk
  • Mamitas Beach - 6 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • La patrona de playa - 2 min walk
  • Po Thai - 2 min walk
  • Plank - 2 min walk
  • Starbucks - 2 min walk
  • Dirty Martini Lounge - 2 min walk

About this property

Thompson Playa del Carmen - Adults Only - a concept by Hyatt

4.5-star luxury hotel located in Downtown Playa del Carmen
Close to Playa del Carmen Main Beach and Quinta Avenida, Thompson Playa del Carmen - Adults Only - a concept by Hyatt provides a roundtrip airport shuttle, a poolside bar, and a free grocery shopping service. This hotel is a great place to bask in the sun with sun loungers. Be sure to enjoy a meal at any of the 3 onsite restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as a rooftop terrace and a shopping mall on site.
Other perks include:
  • An outdoor pool with cabanas, pool umbrellas, and a lifeguard on site
  • Continental breakfast (surcharge), free bicycle rentals, and valet parking (surcharge)
  • Express check-out, a front desk safe, and luggage storage
  • Concierge services, a porter/bellhop, and smoke-free premises
  • Guest reviews give top marks for the central location and helpful staff
Room features
All 92 rooms boast comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like laptop-compatible safes and air conditioning.
Extra amenities include:
  • Bathrooms with rainfall showers and free toiletries
  • 55-inch LED TVs with premium channels
  • Ceiling fans, daily housekeeping, and phones

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of GBAC STAR (Hyatt)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 15 per night)
  • Onsite parking includes off-street options
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Continental breakfast available for a fee daily 7 AM–noon: USD 25-40 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • Free bicycle rentals
  • Lifeguards on site
  • Outdoor pool
  • Shopping mall
  • Shopping

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Free grocery shopping service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • Beach loungers
  • Lifeguards on site
  • Pool cabanas (surcharge)
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • In-room accessibility
  • Roll-in shower (select rooms)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 55-inch LED TV
  • Digital channels
  • Premium channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Free local calls
  • Free long-distance calls
  • Free newspapers
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Restaurant dining guide
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
This property is located in a busy area and next door to many bars and clubs. Guests may hear some noise and loud music.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40 per accommodation, per night, plus a deposit of USD 100 per stay
Welcoming dogs only
Up to 40 lbs

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are available for USD 40.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 34.80 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: between USD 25 and USD 40 per person (approximately)
  • Airport shuttle fee: USD 220 per vehicle (roundtrip)
  • Valet parking fee: USD 15 per night
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 40 per accommodation, per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 40.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Thompson Playa Carmen Hotel
Thompson Playa Carmen
Thompson Playa Carmen Hotel Playa del Carmen
Thompson Playa Carmen Playa del Carmen
Thompson Playa Del Carmen
Thompson Playa Del Carmen Adults Only
Thompson Playa del Carmen Adults Only a concept by Hyatt

Frequently asked questions

Does Thompson Playa del Carmen - Adults Only - a concept by Hyatt have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Thompson Playa del Carmen - Adults Only - a concept by Hyatt?

As of Dec 3, 2022, prices found for a 1-night stay for 2 adults at Thompson Playa del Carmen - Adults Only - a concept by Hyatt on Dec 6, 2022 start from $169.15, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Thompson Playa del Carmen - Adults Only - a concept by Hyatt pet-friendly?

Yes, this hotel allows dogs with a maximum weight of up to 40 lbs per pet. There's a deposit of USD 100 per stay and a fee of USD 40 per accommodation, per night.

How much is parking at Thompson Playa del Carmen - Adults Only - a concept by Hyatt?

Valet parking is available for USD 15 per night.

What time is check-in at Thompson Playa del Carmen - Adults Only - a concept by Hyatt?

Check-in is from 3 PM - 11:30 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Thompson Playa del Carmen - Adults Only - a concept by Hyatt?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Thompson Playa del Carmen - Adults Only - a concept by Hyatt provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 220 per vehicle applies.

Where is Thompson Playa del Carmen - Adults Only - a concept by Hyatt located?

Located in Downtown Playa del Carmen, this luxury hotel is steps from Calle Corazón and Quinta Avenida. Playa del Carmen Main Beach is 0.2 mi (0.3 km) away.

Overall score and ratings

8.8

Excellent

Rating 10 - Excellent. 476 out of 701 reviews" "
" "10 - Excellent 68%
Rating 8 - Good. 128 out of 701 reviews" "
" "8 - Good 18%
Rating 6 - Okay. 54 out of 701 reviews" "
" "6 - Okay 8%
Rating 4 - Poor. 18 out of 701 reviews" "
" "4 - Poor 3%
Rating 2 - Terrible. 25 out of 701 reviews" "
" "2 - Terrible 4%

9.5/10

Cleanliness

9.0/10

Staff & service

8.7/10

Amenities

9.4/10

Property conditions & facilities

8.5/10

Eco-friendliness

10/10 Excellent

Volcoue
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, private and relaxing! The very friendly and accommodating staff makes me want to go back. Will recommend!
Stayed 8 nights in Oct 2022

10/10 Excellent

Candace
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop pool in the balcony to the room property was Beautiful
Stayed 3 nights in Oct 2022

2/10 Terrible

Rodolfo
Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I never made it to the property. The property's website states that there is VALET parking on site, it also states that there is onsite parking and that onsite parking means parking offsite, on the street. The problem here is that there is no way to drive onto the property, all of the streets that lead onto the property are closed to vehicular traffic, pedestrian traffic only, so how can they sit here and say they have VALET parking when you can't drive up to property.
Stayed 2 nights in Oct 2022

10/10 Excellent

Ludwig
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Thompson Playa Del Carmen is located right in the heart of restaurants, shops and night clubs. It is also right next to Cocobongo, so if you're looking to enjoy yourself and let go by drinking the night away, you're only steps away. On that note, it can become noisy but not to the point that it interrupts your sleep. I want to give a shout out to front staff Christopher. He took care of me by upgrading my room and ensuring I was doing ok. There is another Thompson location by the beach that guests can use their facilities which I did while I stayed there. As an example, guests can use their beach front cabanas, chairs and towels. It's a beautiful location playing music and keeping you entertained. Another shout out to Alfredo, server in Thompson Beach Club. Overall I liked this hotel and will stay there again.
Stayed 1 night in Oct 2022

2/10 Terrible

May
Traveled with family
Disliked: Staff & service
Awful costumer service!! Don’t take responsibility for their mistakes and expect the guest to pay extra for it
Stayed 2 nights in Sep 2022

8/10 Good

Eric
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property located in the heart of 5th street which is great for walking distance to wherever you want to get to on the main strip. The only cons that I had is that the room temperature never got sitting temperature set, and the noise level from the restaurants down 5th street didn't stop til about 3am. Overall, Wonderful hotel wkth outstanding serve.
Stayed 5 nights in Aug 2022

10/10 Excellent

Chauncey
Stayed 1 night in Aug 2022

10/10 Excellent

Brendan
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2022

10/10 Excellent

Kevin
Stayed 9 nights in Aug 2022

8/10 Good

Bernard Antonio
Stayed 3 nights in Aug 2022