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Overview of Viceroy Riviera Maya All Inclusive

Photo gallery

Guest reviews

4.9 / 5Exceptional
46 reviews
Guests rated this property 5.0/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Pet Friendly

Map

Highlights

Popular LocationGrand Coral Golf Riviera Maya9 min drive
Popular LocationEl Camaleon Mayakoba Golf Course12 min drive
Popular LocationPunta Esmeralda Beach17 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)45 min drive

Choose dates to view prices

  • Luxury Villa, 1 King Bed

    Room amenities

    • 1000 sq ft
    • Sleeps 3
    • 1 King Bed
    More details
  • Royal Villa

    Room amenities

    • 1000 sq ft
    • Sleeps 3
    • 1 King Bed
    More details
  • Signature Villa

    Room amenities

    • 1400 sq ft
    • Sleeps 3
    • 1 King Bed
    More details
  • Luxury Villa

    Room amenities

    • 1000 sq ft
    • Sleeps 3
    • 2 Queen Beds
    More details

About this area

Playa del Carmen

Located in Playa del Carmen, Viceroy Riviera Maya All Inclusive is in the suburbs and on the beach. El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. 3D Museum of Wonders and Yucatek Divers are also worth visiting. Spend some time exploring the area's activities, including whale-watching.

Visit our Playa del Carmen travel guide
Map
Popular Location

What's nearby

  • Grand Coral Golf Riviera Maya - 9 min drive
  • El Camaleon Mayakoba Golf Course - 12 min drive
  • Guadalupe Church - 15 min drive
  • Quinta Avenida - 17 min drive
  • Punta Esmeralda Beach - 17 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 45 min drive

About this property

Viceroy Riviera Maya All Inclusive

Elegant adults-only property on the beach
Catch some rays at the beach or spend the day relaxing at Viceroy Riviera Maya All Inclusive's full-service spa. Then enjoy a meal at one of the property's 2 restaurants. All 41 rooms boast private plunge pools and offer free WiFi and balconies or patios. Sitting areas and 24-hour room service are standard, as are flat-screen TVs with satellite channels.
Viceroy Riviera Maya All Inclusive offers 41 air-conditioned accommodations with private plunge pools and DVD players. Rooms open to balconies or patios. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with satellite channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.
This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
Recreational amenities at the property include an outdoor pool and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Wayak Spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a spa tub and a steam room.
The spa is open daily.

Awards and affiliations

  • Viceroy Riviera Maya All Inclusive is listed in the 2017 Condé Nast Traveler Top 100 List and the 2018 Travel + Leisure 500.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Valet parking: USD 8 per day
24-hour roundtrip airport shuttle (surcharge)

Food and drink

Free full breakfast available daily 7:00 AM–11:00 AM
2 restaurants
1 beach bar, 1 poolside bar and 1 bar
24-hour room service

Things to do

Fitness center
Full-service spa
Outdoor pool
Scuba diving

Family friendly

Dry cleaning service
DVD player
Outdoor pool

Conveniences

Front-desk safe
Library
No elevators
Reception hall

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Languages spoken

English
Spanish

Outdoors

Beachfront location
Garden
Terrace

Spa

5 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Couples treatment room(s)
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - prenatal
Massage - Swedish
Massage/treatment rooms
Outdoor treatment areas
Spa open daily
Spa tub
Steam room

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Well-lit path to entrance

More

Couples dining
Designated smoking areas
Romance packages available

Room amenities

Bedroom

Air conditioning
Ceiling fan
Egyptian cotton sheets
Linens
Premium bedding

Bathroom

Bathrobes
Designer toiletries
Hair dryer
Shampoo
Soap
Toilet paper
Towels
Toothbrush and toothpaste

Entertainment

DVD player
Flat-screen TV
Satellite channels

Food and drink

Champagne service
Coffee/tea maker
Free bottled water
Minibar

Outdoor space

Balcony or patio

More

Free newspapers
In-room massage
Iron/ironing board
Phone
Private plunge pool
Safe
Separate sitting area
Slippers
Turndown service

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
24-hour airport shuttle service is available
Fees may apply; contact the property in advance to make arrangements

Renovations and closures

We're sorry, properties in this area are unavailable for the dates you selected. This property is closed from 1 April 2020 to 20 June 2020 (dates subject to change).
This property is closed from 1 April 2020 to 20 June 2020 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per night
Dogs only

Children and extra beds

Children younger than 14 are not allowed at this adults-only property; all guests 14 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

American Express
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Sanitation services: USD 1.26 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 302 per vehicle (roundtrip)
  • Valet parking fee: USD 8 per day
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests under 14 years old are not permitted at this adults-only property

Property is also known as

Viceroy Riviera Maya All Inclusive All-inclusive property
Viceroy Riviera Maya All Inclusive Playa del Carmen
Viceroy Riviera Maya Inclusiv
Viceroy Riviera Maya All Inclusive Playa del Carmen
Viceroy Riviera Maya All Inclusive All-inclusive property

Frequently asked questions

Guest reviews

4.9
Exceptional
5 - Excellent
42
4 - Good
3
3 - Okay
1
2 - Mediocre
0
1 - Poor
0
5.0
Cleanliness
5.0
Service and Staff
4.9
Amenities
4.9
Property condition

5/5 Excellent

    This traveler didn’t leave comments with their review
    Stayed 4 nights in Mar 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    This property is amazing. The staff is wonderful and very accommodating. The food and drinks are extremely tasty. The rooms are amazing however the “royal villas” are at the very back of the property furthest from the beach and restaurants. I highly recommend the viceroy and will be back again soon.

    Stayed 5 nights in Feb 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    The staff was outstanding. I give a special shout out to Concierge Alberto Corona for going the extra mile for us in some special needs and arrangements. Minor issues were taken care of fast. .

    Stayed 7 nights in Feb 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    every thing was amazing and beauty accept the breakfast was not up to my expectation.

    Stayed 3 nights in Jan 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 9 nights in Aug 2019