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Reviews of Residence Inn By Marriott Pleasanton

3 out of 5
Residence Inn By Marriott Pleasanton
11920 Dublin Canyon Rd, Pleasanton, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 559 out of 1000 reviews" "
Rating 8 - Good. 256 out of 1000 reviews" "
Rating 6 - Okay. 106 out of 1000 reviews" "
Rating 4 - Poor. 38 out of 1000 reviews" "
Rating 2 - Terrible. 41 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Hendrick

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Not clean. I left the property
Stayed 1 night in Mar 2023
Response from Hotel Manager on May 2, 2024
Hello Valued Guest. We are sorry that you felt that our hotel lacked cleanliness during your short time here. We take the utmost care in following all cleaning standards by Marriott and are disappointed that you were left with that impression. We certainly hope to have another opportunity to serve you and wish you safe travels to your next destination.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Wilbert on Apr 28, 2024
Thank you Christina for taking the time to leave a positive review of your most recent stay with us! We appreciate your feedback and hope you’ll come stay with us again! Safe travels & thank you for choosing to stay at the Residence Inn by Marriott in Pleasanton!

10/10 Excellent

Kristie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, clean & quiet stay.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 20, 2024
Hello Valued Guest,Thank you for your survey response regarding your stay with us. We're glad you enjoyed your stay! We appreciate your feedback and wish you safe travels to your next destination!

10/10 Excellent

Janice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean place. Loved the convenience of having enough shower essentials to use for the family. Breakfast which was also included was also a plus and and they served vegs. . But wish they could have served meat also like sausages and bacon. Will definitely stay in a Marriott place/ facility again.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 15, 2024
Hello Valued Guest,Thank you for your survey response regarding your recent stay with us. We are pleased to hear that you enjoyed your stay and look forward to hosting you again. We wish you safe travels to your next destination.

10/10 Excellent

mariela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Mar 2024
Response from Hotel Manager on Apr 10, 2024
Hello Valued Guest,Thank you for reviewing your recent stay with us! We appreciate you taking time to do this and wish you safe travels to your next destination!

10/10 Excellent

Michelle

Stayed 1 night in Apr 2024
Response from Wilbert on Apr 28, 2024
Thank you Michelle for taking the time to leave a positive review of your most recent stay with us! We appreciate your feedback and hope you’ll come stay with us again! Safe travels & thank you for choosing to stay at the Residence Inn by Marriott in Pleasanton!

6/10 Okay

Jestine

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Property was nice, however there were containers taking up a lot of space filled with junk from what it looked like. My tv and internet wasn’t working.
Stayed 2 nights in Apr 2024
Response from Wilbert on Apr 8, 2024
Thank you Jestine for taking the time to leave a review of your most recent stay with us! We appreciate your feedback and will work on the issues you pointed out! Safe travels & thank you for choosing to stay at the Residence Inn by Marriott in Pleasanton!

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay here.
Stayed 2 nights in Mar 2024
Response from Wilbert on Mar 26, 2024
Thank you Leahfor taking the time to leave a positive review of your most recent stay with us! We appreciate your feedback and hope you’ll come stay with us again! Safe travels & thank you for choosing to stay at the Residence Inn by Marriott in Pleasanton!

10/10 Excellent

Cheryl A.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this property several times before and was very happy with it, which is the reason I repeatedly book my stay there. On this trip I had more interaction with staff on sight than I usually do. Every one of them was exceeding polite and considerate. Whether I called the front desk or saw anyone inside or out doing their job, each took time to say good morning, afternoon or good evening. I felt important and well taken care of.❤️
Stayed 2 nights in Mar 2024
Response from Wilbert on Mar 25, 2024
Thank you Cheryl for taking the time to leave a positive review of your most recent stay with us! We appreciate your feedback and hope you’ll come stay with us again! Safe travels & thank you for choosing to stay at the Residence Inn by Marriott in Pleasanton!

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
I always enjoy my stays at this property. The staff are always so friendly and helpful.
Stayed 2 nights in Mar 2024
Response from Wilbert on Mar 19, 2024
Thank you Leah for taking the time to leave a positive review of your most recent stay with us! We appreciate your feedback and hope you’ll come stay with us again! Safe travels & thank you for choosing to stay at the Residence Inn by Marriott in Pleasanton!

10/10 Excellent

Mindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every nice hotel definitely going back
Stayed 1 night in Mar 2024
Response from Wilbert on Mar 11, 2024
Thank you Mindy for taking the time to leave a positive review of your most recent stay with us! We appreciate your feedback and hope you’ll come stay with us again! Safe travels & thank you for choosing to stay at the Residence Inn by Marriott in Pleasanton!

8/10 Good

Adriana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has microwave, fridge, toaster, coffee maker and breakfast included. Bed not the best, but ok.
Stayed 1 night in Mar 2024
Response from Wilbert on Mar 10, 2024
Thank you Adriana for taking the time to leave a review of your most recent stay with us! We appreciate your feedback and will work on the issues you pointed out! Safe travels & thank you for choosing to stay at the Residence Inn by Marriott in Pleasanton!

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very enjoyable stay.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Hello Valued Guest, thank you for your survey response regarding your recent stay with us! We are glad you enjoyed your experience while staying at our hotel!

10/10 Excellent

Leah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an excellent time at this property. I definitely recommend Residence Inn by Marriott Pleasanton.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Hello Valued Guest, thank you for your survey response regarding your recent stay with us! We are glad you enjoyed your experience while staying at our hotel!

10/10 Excellent

Maria Camelia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay overall
Stayed 1 night in Feb 2024
Response from Wilbert on Feb 19, 2024
Thank you Maria Camelia for taking the time to leave a positive review of your most recent stay with us! We appreciate your feedback and hope you’ll come stay with us again! Safe travels & thank you for choosing to stay at the Residence Inn by Marriott in Pleasanton!

10/10 Excellent

Leban

Stayed 1 night in Feb 2024
Response from Ken on Mar 20, 2024
Thank you Leban for taking the time to leave a positive review of your recent stay with us! We appreciate your feedback and hope you’ll come stay with us again! Safe travels & thank you for choosing to stay at the Residence Inn by Marriott in Pleasanton!

10/10 Excellent

Deena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Wilbert on Feb 12, 2024
Thank you Deena for taking the time to leave a positive review of your most recent stay with us! We appreciate your feedback and hope you’ll come stay with us again! Safe travels & thank you for choosing to stay at the Residence Inn by Marriott in Pleasanton!

8/10 Good

Richie Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Wilbert on Feb 10, 2024
Thank you Richie Jay for taking the time to leave a positive review of your most recent stay with us! We appreciate your feedback and hope you’ll come stay with us again! Safe travels & thank you for choosing to stay at the Residence Inn by Marriott in Pleasanton!

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice but smelly
The staff was amazing but the room was super musty and gave us both headaches. I did appreciate when we brought it to their attention they offered points but I would have preferred a refund.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 5, 2024
Hello Valued Guest, thank you for bringing this to our attention. We will surely investigate this issue accordingly so that future guests are not impacted in a similar manner. Thank you for staying with us.

10/10 Excellent

Virginia

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checking in and out. Breakfast lots of choices to pick . I was able to check in early with no extra fees
Stayed 2 nights in Jan 2024
Response from Wilbert on Feb 2, 2024
Thank you Virginia for taking the time to leave a positive review of your most recent stay with us! We appreciate your feedback and hope you’ll come stay with us again! Safe travels & thank you for choosing to stay at the Residence Inn by Marriott in Pleasanton!

10/10 Excellent

Javier

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and safe area to park your car. The units are clean and comfortable. The space is well organized and roomy. Not excellent but definitely well worth the money. Even though it is close to the freeway the noise level was Ok. The person on the front desk was very friendly and helpful. All around a very nice place if you are looking for a decent room to stay for a short time.
Stayed 1 night in Jan 2024
Response from Wilbert on Jan 30, 2024
Thank you Javier for taking the time to leave a positive review of your most recent stay with us! We appreciate your feedback and hope you’ll come stay with us again! Safe travels & thank you for choosing to stay at the Residence Inn by Marriott in Pleasanton!

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Very comfortable and service was very friendly and accommodating
Stayed 4 nights in Jan 2024
Response from Abigail Macandog, Front Office Manager on Jan 15, 2024
Dear Valued Guest,Thank you for taking the time to leave a positive review of your most recent stay with us! We appreciate your feedback and hope you will come stay with us again when your travel brings you back to the area.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a fantastic stay! Our room was very clean and well appointed, we had everything we needed. The bed was VERY comfortable, dresser drawers were spacious, the soap, shampoo and conditioner were very nice. The breakfast was REALLY good, it was cold while we were there and I especially enjoyed the oatmeal bar, while my husband’s favorites were the quiche and breakfast burritos. The coffee was always hot, fresh and delicious. Staff were very friendly and helpful, from check in, needing a wine opener and check out, everyone was so nice. We will definitely be back!
Stayed 3 nights in Jan 2024
Response from Wilbert on Jan 9, 2024
Thank you for taking the time to leave a positive review of your most recent stay with us! We appreciate your feedback and hope you’ll come stay with us again! Safe travels & thank you for choosing to stay at the Residence Inn by Marriott in Pleasanton!

10/10 Excellent

Jeniffer

Stayed 2 nights in Jan 2024
Response from Wilbert on Jan 30, 2024
Thank you Jeniffer for taking the time to leave a positive review of your most recent stay with us! We appreciate your feedback and hope you’ll come stay with us again! Safe travels & thank you for choosing to stay at the Residence Inn by Marriott in Pleasanton!

10/10 Excellent

BRENDA E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
My stay was great. The staff was friendly and attentive. My room was excellent. Modern furniture and decor, many USB ports, comfortable bed. The room was so clean, it looked like it had never been occupied.
Stayed 1 night in Dec 2023
Response from Wilbert on Jan 9, 2024
Thank you Brenda for taking the time to leave a positive review of your most recent stay with us! We appreciate your feedback and hope you’ll come stay with us again! Safe travels & thank you for choosing to stay at the Residence Inn by Marriott in Pleasanton!

6/10 Okay

Juan

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Wilbert on Jan 9, 2024
Thank you Juan for taking the time to leave a review of your most recent stay with us! We appreciate your feedback and will work on the issues you pointed out! Safe travels & thank you for choosing to stay at the Residence Inn by Marriott in Pleasanton!

10/10 Excellent

Shahbon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Wilbert on Jan 9, 2024
Thank you Shahbon for taking the time to leave a positive review of your most recent stay with us! We appreciate your feedback and hope you’ll come stay with us again! Safe travels & thank you for choosing to stay at the Residence Inn by Marriott in Pleasanton!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Wilbert on Jan 7, 2024
Thank you for taking the time to leave a positive review of your most recent stay with us! We appreciate your feedback and hope you’ll come stay with us again! Safe travels & thank you for choosing to stay at the Residence Inn by Marriott in Pleasanton!

8/10 Good

Elizabeth

Stayed 1 night in Dec 2023
Response from Wilbert on Jan 7, 2024
Thank you Elizabeth for taking the time to leave a positive review of your most recent stay with us! We appreciate your feedback and hope you’ll come stay with us again! Safe travels & thank you for choosing to stay at the Residence Inn by Marriott in Pleasanton!

8/10 Good

Raymond

Stayed 3 nights in Dec 2023
Response from Ken on Jan 2, 2024
Thank you Raymond for taking the time to leave a positive review of your most recent stay with us! We appreciate your feedback and hope you’ll come stay with us again! Safe travels & thank you for choosing to stay at the Residence Inn by Marriott in Pleasanton!

10/10 Excellent

Melanie

Stayed 1 night in Dec 2023
Response from Wilbert on Jan 30, 2024
Thank you Melanie for taking the time to leave a positive review of your most recent stay with us! We appreciate your feedback and hope you’ll come stay with us again! Safe travels & thank you for choosing to stay at the Residence Inn by Marriott in Pleasanton!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 26, 2023
Hello Valued Guest, thank you for your survey response regarding your recent stay with us. We appreciate your feedback and look forward to serving you again in the future!

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Wilbert on Dec 24, 2023
Thank you Luis for taking the time to leave a positive review of your most recent stay with us! We appreciate your feedback and hope you’ll come stay with us again! Safe travels & thank you for choosing to stay at the Residence Inn by Marriott in Pleasanton!

10/10 Excellent

Rhoden

Stayed 1 night in Dec 2023
Response from Wilbert on Dec 18, 2023
Thank you Rhoden for taking the time to leave a positive review of your most recent stay with us! We appreciate your feedback and hope you’ll come stay with us again! Safe travels & thank you for choosing to stay at the Residence Inn by Marriott in Pleasanton!

10/10 Excellent

Tara

Stayed 1 night in Dec 2023
Response from Ken on Jan 1, 2024
Thank you Tara for taking the time to leave a positive review of your most recent stay with us! We appreciate your feedback and hope you’ll come stay with us again! Safe travels & thank you for choosing to stay at the Residence Inn by Marriott in Pleasanton!

8/10 Good

Xavier

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the breakfast
Stayed 1 night in Dec 2023
Response from Ken on Dec 17, 2023
Thank you Xavier for taking the time to leave a positive review of your most recent stay with us! We appreciate your feedback and hope you’ll come stay with us again! Safe travels & thank you for choosing to stay at the Residence Inn by Marriott in Pleasanton!

10/10 Excellent

Mohamed

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended!
Excellent property. Friendly staff. Clean, quiet, comfortable. Great breakfast options. Loved my stay here!
Stayed 1 night in Dec 2023
Response from Ken on Dec 17, 2023
Thank you Mohamed for taking the time to leave a positive review of your most recent stay with us! We appreciate your feedback and hope you’ll come stay with us again! Safe travels & thank you for choosing to stay at the Residence Inn by Marriott in Pleasanton!

10/10 Excellent

Elizabeth

Stayed 1 night in Nov 2023
Response from Ken on Dec 17, 2023
Thank you Elizabeth for taking the time to leave a positive review of your most recent stay with us! We appreciate your feedback and hope you’ll come stay with us again! Safe travels & thank you for choosing to stay at the Residence Inn by Marriott in Pleasanton!

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and staff. Little road noise
Stayed 4 nights in Nov 2023
Response from Wilbert on Nov 29, 2023
Thank you Paul for taking the time to leave a review of your most recent stay with us! We appreciate your feedback and will work on the issues you pointed out! Safe travels & thank you for choosing to stay at the Residence Inn by Marriott in Pleasanton!

8/10 Good

Agostinho

Stayed 8 nights in Nov 2023
Response from Ken on Dec 17, 2023
Thank you Agostinho for taking the time to leave a positive review of your most recent stay with us! We appreciate your feedback and hope you’ll come stay with us again! Safe travels & thank you for choosing to stay at the Residence Inn by Marriott in Pleasanton!

6/10 Okay

Krishnaraddi

Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately there was power outage for more that 3-4 hours and it was inconvenience
Stayed 2 nights in Nov 2023
Response from Wilbert on Nov 24, 2023
Thank you Krishnaraddi for taking the time to leave a review of your most recent stay with us! We appreciate your feedback and will work on the issues you pointed out! Safe travels & thank you for choosing to stay at the Residence Inn by Marriott in Pleasanton!

10/10 Excellent

Dale, fresno

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Clean, e pleasant with fine amenities
Stayed 1 night in Nov 2023
Response from Wilbert on Nov 24, 2023
Thank you Dale for taking the time to leave a positive review of your most recent stay with us! We appreciate your feedback and hope you’ll come stay with us again! Safe travels & thank you for choosing to stay at the Residence Inn by Marriott in Pleasanton!

8/10 Good

Chika

Stayed 7 nights in Nov 2023
Response from Ken on Dec 17, 2023
Thank you Chika for taking the time to leave a positive review of your most recent stay with us! We appreciate your feedback and hope you’ll come stay with us again! Safe travels & thank you for choosing to stay at the Residence Inn by Marriott in Pleasanton!

10/10 Excellent

Norma

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was close to my event
Stayed 2 nights in Nov 2023
Response from Wilbert on Nov 13, 2023
Thank you Norma for taking the time to leave a positive review of your most recent stay with us! We appreciate your feedback and hope you’ll come stay with us again! Safe travels & thank you for choosing to stay at the Residence Inn by Marriott in Pleasanton!

10/10 Excellent

udaya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goo
Stayed 1 night in Nov 2023
Response from Wilbert on Nov 13, 2023
Thank you Udaya for taking the time to leave a positive review of your most recent stay with us! We appreciate your feedback and hope you’ll come stay with us again! Safe travels & thank you for choosing to stay at the Residence Inn by Marriott in Pleasanton!

10/10 Excellent

Eric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Wilbert on Nov 11, 2023
Thank you Eric for taking the time to leave a positive review of your most recent stay with us! We appreciate your feedback and hope you’ll come stay with us again! Safe travels & thank you for choosing to stay at the Residence Inn by Marriott in Pleasanton!

10/10 Excellent

Amanda

Stayed 1 night in Nov 2023
Response from Wilbert on Nov 11, 2023
Thank you Amanda for taking the time to leave a positive review of your most recent stay with us! We appreciate your feedback and hope you’ll come stay with us again! Safe travels & thank you for choosing to stay at the Residence Inn by Marriott in Pleasanton!

6/10 Okay

Arsen

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
After sleeping on that kind off mattress You got -
1 bedroom suite 2 nights, mattress’s was overused bedding was with holes-)) The hotel needs big renovations!!! They just pushing down Marriott’s name
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 7, 2023
Hello Valued Guest, thank you for your survey response regarding your recent stay with us. We are equally disappointed that your stay didn't meet your expectations. We hope you will come back in the future and wish you safe travels to your next destination. Thanks!

10/10 Excellent

Patti

Stayed 2 nights in Nov 2023
Response from Wilbert on Nov 29, 2023
Thank you Patti for taking the time to leave a positive review of your most recent stay with us! We appreciate your feedback and hope you’ll come stay with us again! Safe travels & thank you for choosing to stay at the Residence Inn by Marriott in Pleasanton!

10/10 Excellent

DIANNE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Trip
Loved the separate bedroom, and the kitchen. The buffet breakfast was great, but it was nice to cook our own meals.
Stayed 2 nights in Nov 2023
Response from Wilbert on Nov 6, 2023
Thank you Dianne for taking the time to leave a positive review of your most recent stay with us! We appreciate your feedback and hope you’ll come stay with us again! Safe travels & thank you for choosing to stay at the Residence Inn by Marriott in Pleasanton!