Pleven Panorama Tours

The two young receptionists were hiding behind the monitors and not bothering to welcome us for more than 5 minutes.I am Bulgarian native and love the progress that is happening in this small country but they need a real change of attitude if they want to be a part of the West

I don't really know why this hotel has such a high rating. I arrived for checkin to be told they had too many late checkouts so my room wouldn't be ready and I would need to leave and come back later. When I finally was allowed to checkin (not even a 'sorry') the only two things I was asked was if I wanted to pay extra for breakfast and reminded that the mini bar was chargeable. I don't mind either of those things but at this point the hotel hadn't even delivered what I had paid for, never mind asking for extra! The room itself had damp in the ceiling, mould in the bathroom and was right over a restaurant that had outside tables so had a noise until midnight. Thankfully the air conditioning was loud enough to cover a lot of it.