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Reviews of Rooms by Bistrot Pierre

3.5 out of 5
Rooms by Bistrot Pierre
Residence One, 7 Royal William Yard, Plymouth, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 53 out of 74 reviews" "
Rating 8 - Good. 18 out of 74 reviews" "
Rating 6 - Okay. 3 out of 74 reviews" "
Rating 4 - Poor. 0 out of 74 reviews" "
Rating 2 - Terrible. 0 out of 74 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely rooms, isolated location
Rooms are lovely within spacious peaceful grounds and was given an upgrade as hotel wasn't full. Check in is at the restaurant, which staff should remember is doing double duty as hotel check in. Breakfast was mediocre and burnt toast was served - shouldn't even have left the kitchen. Subsequently skipped the included breakfast for Elvira's which was much better. Had issues trying to store luggage in COVID times with one staff member happy to accept on early arrival, but another refusing on departure who was quite rude and unsympathetic about it (though later relented). Other staff were cheerful and helpful. Location is good for the Edgcumbe ferry or King Point Marina but otherwise challenging for town, either a long walk or bus ride away.
Stayed 2 nights in Aug 2020

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveler

Stayed 2 nights in Sep 2020
Response from Lisa on Sep 25, 2020
Thank you very much for your 5/5 review! We hope to see you again soon. Warm Regards Lisa

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2020
Response from Lisa on Sep 16, 2020
Thank you so much for your fantastic review! We hope to see you again soon.

10/10 Excellent

Anon

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spacious room in the old dockyards, ferry takes you into Barbican or its a 40 minute walk.
Stayed 2 nights in Aug 2020
Response from Lisa on Sep 16, 2020
Thank you so much for your fantastic review! We hope to see you again soon.

10/10 Excellent

Hannah M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay in a stylish room
Stayed 1 night in Jul 2020
Response from Lisa on Sep 16, 2020
Thank you so much for your fantastic review! We hope to see you again soon.

8/10 Good

Somsin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big room confused system check in.
Stayed 1 night in Jul 2020
Response from Lisa on Jul 26, 2020
Good afternoon and thank you for your review. We would really appreciate some extra feedback on the check in you received. We do have a system whereby guests check in at the restaurant and we haven't had any complaints about this not working so if there is something specific you think can be improved upon, your feedback would be really useful indeed. With Many Thanks, Lisa

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were lovely and clean breakfast very poor cold first time then made again but very poor eggs hard so not happy
Stayed 1 night in Jul 2020
Response from Lisa on Jul 26, 2020
Thank you so much for taking the time to write a review and for your kind comments regarding our rooms. I am so terribly sorry that you had a poor experience with your eggs at breakfast. I myself served you and was mortified that we didn't get it right again the second time round. Our new breakfast chef has had some extra (or should I say eggstra) training and happy to say our poached eggs are now runny and delicious. I'm sorry this wasn't the case for your breakfast with us but we do appreciate the feedback in order to help us identify the issue and make changes within the team. Thank you again, Lisa

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Bistro Pierre Plymouth
Spotlessly clean. Room very hot and very thick quilt on bed so didn’t get much sleep. There is a fan in the room and we had to open window. Would have liked a thinner quilt. Shower lovely and tea and coffee facilities great. Excellent that parking cost included.
Stayed 1 night in Mar 2020
Response from Lisa on Mar 9, 2020
Hi Samantha, Thank you very much for your valuable feedback. Some excellent points and something we will certainly look into. We hope to have you stay with us again soon. Many Thanks Lisa

8/10 Good

Verified traveler

Stayed 1 night in Feb 2020
Response from Lisa on Feb 24, 2020
Thank you very much for taking the time to review our hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from Lisa on Feb 20, 2020
Thank you for your great review!

10/10 Excellent

Hayley

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comforting stay. Beautiful setting.
Stayed 1 night in Feb 2020
Response from Lisa on Feb 20, 2020
Thank you so much for your fab review and pictures Hayley! Much appreciated. We hope to see you again soon. Warm Regards Lisa

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Lisa on Jan 6, 2020
Thank you for taking the time to write your review. We really appreciate it and hope to see you again in the not so distant future. Warm Regards, The Residence One Team

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Beautiful room, beds are very comfy and the staff were super helpful and friendly
Stayed 1 night in Dec 2019
Response from Lisa on Jan 6, 2020
Thank you so much for your excellent review! We hope to see you again soon. Warm Regards The Residence One Team

10/10 Excellent

MARY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Lisa on Dec 23, 2019
Thank you so much for your great review! Warm Regards The Residence One Team

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room.... bad restaurant....
Amazing room at a great price.... However we ate in the restaurant and the food was not very good... Rubber calamari, side of Cauliflower gratin was just appalling! Any proper chef would have been embarrassed to let it leave the kitchen... The Gratin dauphinois was as bad... in fact it just wasn’t a dauphinois.... Fish overcooked, Main just swimming in butter over cooked vegetables.... Just not worth the money..... Shame because I ate here 2 yrs ago and it was amazing.... So rooms yes... Restaurant? Run! Run very far......
Stayed 1 night in Dec 2019
Response from Lisa on Jan 6, 2020
Thank you for your review Duncan and for giving the hotel 10/10 despite your less than satisfactory experience in the restaurant. I have passed your comments on to our head chef as this is nowhere near our usual practise. We do hope that you would return to give our food another try. Many Thanks again for your review and helpful comments. Warm Regards The Residence One Team

10/10 Excellent

Graham

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Lisa on Dec 23, 2019
Thank you so much for your great review! Warm Regards The Residence One Team

8/10 Good

Kristine L

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was great and very comfortable however checking in and out of the hotel was somewhat of a hassle as reception was located across the way in a restaurant. For my business trip and during a very rainy period that was not convenient, however for personal trip this hotel would be ideal.
Stayed 1 night in Dec 2019
Response from Lisa on Dec 13, 2019
Thank you so much for taking the time to write your review and for for your feedback regarding our check-in. I'm sorry you felt this was an inconvenience and we will certainly take on board your comments when looking at future plans for Residence One. Many Thanks and Kind Regards The Residence One Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed two nights. My room was a good size and comfortable. Tea and coffee was provided, along with filtered water which was appreciated. Breakfast was provided in the restaurant that owns rooms. This isn't the usual hotel buffet (the menu in on the restaurant website). It was freshly cooked and nice.
Stayed 2 nights in Dec 2019
Response from Lisa on Dec 9, 2019
Thank you very much indeed for your fantastic review! We hope to see you again soon. Many Thanks, The Residence One Team

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2019
Response from Lisa on Dec 9, 2019
Thank you for your 5/5 review!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Small, great decor, we stayed in the rooms located at the top floor of the property; at night the temperature was very hot/ make use of the Dyson fan provided and you’ll be fine. Location. Brilliant
Stayed 1 night in Dec 2019
Response from Lisa on Dec 9, 2019
Thank you so much for taking the time to write this review. Many Thanks, The Residence One Team

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Lisa on Dec 9, 2019
Thank you for your 10/10 review!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Lisa on Dec 9, 2019
Thank you for your 10/10 review!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had an excellent Stay in this lovely area!! Hotel was excellent & we will definitely be visiting again!!
Stayed 1 night in Nov 2019
Response from Lisa on Dec 4, 2019
Thank you so much for your wonderful feedback! Looking forward to seeing you again soon. Many Thanks, The Residence One Team

10/10 Excellent

STUART

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay and great location
Lovely place to stay and breakfast was one of best eggs royale ive had. Breakfast ordered off menu and included in price. Much nicer than a city centre chain hotel. Interesting apartments and has history
Stayed 1 night in Nov 2019
Response from Lisa on Nov 27, 2019
Thank you so much Stuart. We really appreciate your feedback and kind comments. Hope to see you again soon!

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Lisa on Nov 27, 2019
Thank you so much for your great review!

10/10 Excellent

adrianne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Lisa on Nov 27, 2019
Thank you so much for your great review!

10/10 Excellent

Keith

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique location, great service, and value for money
Stayed 1 night in Nov 2019
Response from Lisa on Nov 22, 2019
Thank you for your fabulous review!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top class visit a great place in a fabulous spot!
We really enjoyed our visit. It is difficult to think how it could have been better. A great place in a fabulous setting, with plenty of places close by to go and eat - if you weren’t tempted by eating in Pierre’s. Pierre’s offers a great menu and the food looked great. In the morning we enjoyed a great breakfast, with plenty of choice. Staff were first class and made sure that our visit went without any hitch. The rooms not being in the main building was a really nice touch as well. We will be going back in the future and recommended it to all our friends.
Stayed 1 night in Nov 2019
Response from Lisa on Nov 25, 2019
Thank you so much for such a wonderful review! We look forward to seeing you again soon. Warm Regards The Residence One Team

10/10 Excellent

Jeremy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't wait for the next stay!
Great reception when booking in. Fantastic room, very clean with quality fixings and most importantly a very comfortable bed.
Stayed 1 night in Nov 2019
Response from Lisa on Nov 19, 2019
Thank you so much for your fantastic feedback Jeremy! Much appreciated! Looking forward to seeing you again soon.

8/10 Good

ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Lisa on Oct 28, 2019
Thank you for taking the time to write this review. We are sorry your experience wasn't a 10/10 and would love to hear some feedback on how we can improve our customer experience. Please do get in touch directly - we'd love to hear from you. Warm Regards The Residence One Team

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Experience good, room and location great.
Stayed 3 nights in Oct 2019
Response from Lisa on Oct 28, 2019
Thank you so much for your review and these fabulous pictures! We hope to see you again soon. Warm Regards The Residence One Team

10/10 Excellent

Kathy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Lisa on Oct 22, 2019
Thank you so much for such an excellent review Kathy - much appreciated! We hope to welcome you back again soon. Warm Regards, The Residence One Team

8/10 Good

Verified traveler

Stayed 3 nights in Oct 2019
Response from Lisa on Oct 18, 2019
Thank you for taking the time to review our venue. We do hope to be able to welcome you back again soon. Warmest Regards The Residence One Team

10/10 Excellent

Verified traveler

Liked: Cleanliness
Lovely old building. Clean & quiet.Good views. Location fantastic.
Stayed 2 nights in Oct 2019
Response from Lisa on Oct 7, 2019
Thank you so much for your fantastic review! We hope to see you again soon. Warm Regards The Residence One Team

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2019
Response from Lisa on Sep 26, 2019
Thank you so much for taking the time to review our hotel. With Kindest Regards The Residence One TEam

10/10 Excellent

Tess

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely short break
We had a lovely overnight stay at Bistrot Pierre, having a large family room and a separate double room. The rooms were very simplistic in design but provided a high level of comfort and all of our needs were met. The only observation I have that could have been better rests with the restaurant, service was very slow, which was frustrating given that there appeared to be lots of staff milling about. The food choice was good and the quality really nice. We would love to go again in warmer weather.
Stayed 1 night in Sep 2019
Response from Lisa on Sep 23, 2019
Thank you very much for your fantastic feedback! We really appreciate you taking the time to make these comments and we're so glad that you had a good time with us. We will be taking up your points about the wait time in the restaurant with our team and would like to take this opportunity to apologise to you for that experience. We're glad you enjoyed your meal overall. Thank you again for taking the time to write this review. Kind Regards The Residence One Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Modern decor and lovely building- excellent breakfast- friendly staff
Stayed 1 night in Sep 2019
Response from Lisa on Sep 17, 2019
Thank you so much for your fantastic review! We hope to see you here again soon. Warm Regards The Residence One Team

8/10 Good

Vicki

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
The location is lovely. Checking in they use the same station as the restaurant so not very speedy. I went to eat in the restaurant and the staff were not very helpful. The lady that did eventually check me in and showed me to my room was lovely.
Stayed 1 night in Sep 2019
Response from Lisa on Sep 16, 2019
Thank you for taking the time to write a review and for providing your very helpful feedback. We are so sorry that the check-in process was not very quick on this occasion and we will ensure this is followed up with the team. Thank you for your kind comments on your room and the location. We do hope to be able to welcome you back again soon. With Kindest Regards, The Residence One Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will book again
Lovely location, beautifully equipped and serene decor, friendly attentive staff, delicious food 😋
Stayed 1 night in Sep 2019
Response from Lisa on Sep 16, 2019
thank you very much for your fantastic review! We do hope to welcome you back again very soon!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Great location and a lovely hotel, attention to detail having stayed 3 nights could be better when cleaning the room. Only replaced with one towel rather than two. Bath mat on the first night but not the following two. Not a quiet hotel, can hear everything from the other rooms, people walking up the stairs etc. Breakfast good! Overall lovely hotel
Stayed 3 nights in Sep 2019
Response from Lisa on Sep 7, 2019
Thank you so much for your review and for taking the time to give such valuable feedback. The issue of only replacing one towel instead of both on each day is not standard practise and we'll be taking this up with our housekeeping team. Thank you for bringing it to our attention. We're pleased that overall you had a good stay with us and do hope to have you with us again in the not so distant future. Warm Regards The Residence One Team

8/10 Good

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Lisa on Oct 7, 2019
Thank you very much for taking the time to review our hotel. With Warm Regards The Residence One Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Lisa on Sep 3, 2019
Thank you so much for such a fantastic review! We really appreciate you taking the time to do so. Hope to see you again soon! The Residence One Team

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room very clean and tidy, excellent customer service. The only issue was the room was unbearably hot and uncomfortable through the night,
Stayed 1 night in Aug 2019
Response from Lisa on Aug 28, 2019
Thank you very much for your review and for your very kind words regarding the facilities and customer service. The weather has been exceptionally hot recently and we do understand that without air conditioning, it can get warm in the rooms. We do provide Dyson room fans and we try to keep the rooms as ventilated as possible during the day. We are so sorry that this affected your nights' sleep with us but do hope it wouldn't stop you from staying again. Thank you again for taking the time to write your review and giving us your feedback. Kind Regards, Lisa

6/10 Okay

Richard

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Aug 2019
Response from Lisa on Oct 7, 2019
Thank you for taking the time to give a review. It would be great to have some feedback on how we can improve our service and make future stays 10/10. Please do contact us directly if you could give this valuable feedback. Kind Regards The Residence One Team

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic building, an excellent room, simply furnished but with very high quality fittings and everything you actually need. A really comfortable bed. We felt it was exceptional value. The staff were really helpful at all times, and the breakfast was delicious! On top of all that, the setting in the historic dockyard gave us lovely early morning walks by the water. Totally recommended.
Stayed 1 night in Aug 2019
Response from Lisa on Aug 19, 2019
What a wonderful review! Thank you so much for taking the time to write this, we do really do appreciate it! We're so pleased you love the hotel, restaurant and location as much as we do. We believe we have something very special here so to hear such wonderful comments from our guests makes us very happy indeed. We do hope to see you again at Residence One soon. Warm Regards, The Residence One Team

10/10 Excellent

David

Stayed 2 nights in Aug 2019

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Fantastic stay! Would not hesitate in returning and recommending! Lovely accomodation charming helpful staff, superb breakfast. Amazing location with easy access to the sites and ferry service to Mt Edgecumbe and the Barbican.
Stayed 3 nights in Jul 2019
Response from Lisa on Aug 14, 2019
Thank you so much for your excellent review. It is much appreciated and we do hope to see you again soon here at Residence One!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was tempted not to give this hotel a good rating - it could mean that if it becomes very popular, I might not be able get a room in the future. Seriously, this place is a gem. From the moment of arrival - the cheerful, helpful staff; the room, simple, but well decorated, the linen and towels, all were first class. Bonuses on top, 'free' parking and 'free' breakfast.
Stayed 1 night in Jul 2019
Response from Lisa on Aug 6, 2019
We loved reading this review - thank you very much for taking the time to write it. Looking forward to having you stay with us again soon! Warm Regards, The Residence One Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Lisa on Aug 6, 2019
Thank you for your fantastic review! Warm Regards, The Residence One Team