波卡洪塔斯旅游套票 | 波卡洪塔斯机票+酒店优惠低至 4 折

I was very disappointed with our stay. The air conditioner in our room was broken for an entire day and night, making the room extremely uncomfortable. We were told we would receive a partial refund for the inconvenience, but when we checked out, they refused and told us to call the manager instead. After we left, I called the manager twice to try to resolve the issue, but both times I was dismissed without any effort to make things right. It's frustrating to be promised something and then have no one follow through. There were several other issues during our stay as well. The pool was tiny, the toilet in our room was difficult to flush, and the complimentary breakfast was very disappointing. The selection was sparse, the orange juice tasted spoiled, and the biscuits and gravy were cold. Customer service makes all the difference when something goes wrong, and unfortunately this hotel failed in that regard. The lack of communication, follow-through, and concern for guests left a very negative impression. Based on our experience, I would not stay here again or recommend it to others.

Very nice place to stay.Staff was very friendly and helpful.

Room and property was clean. Staff were helpful. Only complaint would be that dining options were extremely limited. Would stay here again.