Skip to main content

Novotel Pontianak Convention Centre

3.5 star property
Family-friendly hotel with a 24-hour front desk and a coffee shop

Choose dates to view prices

In downtown Pontianak, Kapuas Palace Hotel welcomes guests with full dining options at its restaurant. Families enjoy the outdoor pool, while travelers appreciate the concierge staff's local knowledge and convenient luggage storage for flexible exploring.

Reviews

5.0 out of 10

Popular amenities

  • Pool
  • Room service
  • Breakfast available
  • Laundry
  • 24/7 front desk
  • Housekeeping

Room options

Available filters for rooms
Showing 5 of 5 rooms

Superior Room, 1 Double Bed with Sofa bed, Pool Access

Highlights

Air conditioning
LCD TV
Private bathroom
Electric kettle
Minibar
Free bottled water
Coffee/tea maker
Cable channels
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

Superior Room, 1 Double Bed with Sofa bed

Highlights

Air conditioning
LCD TV
Private bathroom
Electric kettle
Minibar
Free bottled water
Coffee/tea maker
Cable channels
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

Superior Room, 2 Twin Beds

Highlights

Air conditioning
LCD TV
Private bathroom
Electric kettle
Minibar
Free bottled water
Coffee/tea maker
Cable channels
  • Sleeps 3
  • 2 Twin Beds

Superior Room, 2 Twin Beds, Pool Access

Highlights

Air conditioning
LCD TV
Private bathroom
Electric kettle
Minibar
Free bottled water
Coffee/tea maker
Cable channels
  • Sleeps 3
  • 2 Twin Beds

Family Room, 2 Double Beds

Highlights

Air conditioning
LCD TV
Private bathroom
Electric kettle
Minibar
Free bottled water
Coffee/tea maker
Cable channels
  • Sleeps 3
  • 2 Double Beds
Mod logo
Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
Jalan Gajah Mada 889, Pontianak, Kalimantan Barat, 78122

What's nearby

  • Gajah Mada Shopping Complex - 1 min walk - 0.0 miles
  • Museum Provinsi Kalimantan Barat - 18 min walk - 1.0 mile
  • Vihara Bodhisatva Karaniya Metta - 20 min walk - 1.1 miles
  • Alun Alun Kapuas - 2 min drive - 1.2 miles
  • Ayani Mega Mall - 3 min drive - 1.6 miles

Getting around

  • Pontianak (PNK-Supadio) - 27 min drive

Restaurants

  • ‪Aston Pontianak Hotel & Convention Center - ‬3 min walk
  • ‪Bakmie Kepiting OuKie - ‬1 min walk
  • ‪Cafe Praktis - ‬2 min walk
  • ‪Bakmie Kepiting Juheng - ‬1 min walk
  • ‪Grillme - ‬2 min walk

About this property

Novotel Pontianak Convention Centre

Family-friendly hotel
At Novotel Pontianak Convention Centre, you can look forward to a coffee shop/cafe, a garden, and a playground. The on-site restaurant offers breakfast, lunch, and dinner. In addition to a library and laundry facilities, guests can connect to free in-room WiFi.
You'll also find perks like:
  • An outdoor pool and a children's pool
  • Free self parking
  • Buffet breakfast (surcharge), a porter/bellhop, and wedding services
  • A 24-hour front desk, an elevator, and concierge services
Room features
All 190 rooms boast comforts such as 24-hour room service and air conditioning, in addition to perks like free WiFi and minibars.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 22-inch LCD TVs with cable channels
  • Electric kettles, daily housekeeping, and desks

Similar properties

Exterior
Mercure Pontianak City Center
  • Pool
  • Hot Tub
  • Kids pool
  • Parking included
7.8 out of 10, Good, 111 reviews
$37 nightly
The price is $41
Dec 14 - Dec 15
Total with taxes and fees
Mercure Pontianak City Center

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 60,000 per person
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Children's pool
  • Library
  • Outdoor pool
  • Playground

Family friendly

  • Children's pool
  • Free babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 8,590 square feet of conference space
  • Business center

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Built in 1983
  • Designated smoking areas

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 22-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: IDR 200000.0 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately IDR 60000 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Property is also known as

Kapuas Palace Hotel Pontianak
Kapuas Palace Hotel
Kapuas Palace Pontianak
Kapuas Palace
Kapuas Palace Pontianak
Kapuas Palace Pontianak Hotel Hotel
Kapuas Palace Pontianak Hotel Pontianak
Kapuas Palace Pontianak Hotel Hotel Pontianak

Frequently asked questions

Does Novotel Pontianak Convention Centre have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Novotel Pontianak Convention Centre?

As of Nov 28, 2025, prices found for a 1-night stay for 2 adults at Novotel Pontianak Convention Centre on Dec 14, 2025 start from $34.85, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Novotel Pontianak Convention Centre pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Novotel Pontianak Convention Centre?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Novotel Pontianak Convention Centre?

Check-out is at noon.

Where is Novotel Pontianak Convention Centre located?

This family-friendly Pontianak hotel is within 1 mi (2 km) of Gajah Mada Shopping Complex, Museum Provinsi Kalimantan Barat, and Vihara Bodhisatva Karaniya Metta. Ayani Mega Mall and Kapuas Indah Building are also within 2 mi (3 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Novotel Pontianak Convention Centre Reviews

Reviews

5.0
Rating 10 - Excellent. 1 out of 7 reviews
Rating 8 - Good. 2 out of 7 reviews
Rating 6 - Okay. 0 out of 7 reviews
Rating 4 - Poor. 0 out of 7 reviews
Rating 2 - Terrible. 4 out of 7 reviews

5.4/10

Cleanliness

5.8/10

Staff & service

2.0/10

Amenities

4.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Aciss, Kuala Lumpur

Disliked: Cleanliness, amenities, property conditions & facilities
Poor housekeeping and maintenance makes these property looks bad. Cockroaches, water stained, water leaks are things you can see in most of the places. Please find other options!
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Poor maintenance and house keeping makes
Stayed 1 night in Mar 2019

2/10 Terrible

Thomas

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Roach Motel

Roaches in the hotel room. Hole in floor. Tub dinged in several places through the ceramic. Pool water like milk. Wifi never worked. Front desk people no help even though we spoke Malay.Had to battle for an extra thin towel. Very basic breakfast.
Stayed 2 nights in Sep 2018

8/10 Good

Dino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Safe place

Convince

10/10 Excellent

Nur Nazurah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

2/10 Terrible

Sabri

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveler

Stayed 2 nights in Nov 2018