“This is a mixed review. The resort itself is beautiful, like staying in a private park. Incredible gardens and flowers ands landscaping. Ponds and pathways going everywhere and you can walk and bike in a beautiful environment. Our experience with the service was different. Starting at check in, there was a team of 3 people, and it was a little confusing, for example one person asking for passports at the same time another is giving me back a photocopy of my passport to sign. After getting……
“Unfortunately, it wasn't as pleasant as I would have wanted it to be, the A/C in my room stopped working properly at midnight. A few ants were on my bed and bit me while I was asleep. I respectfully informed the front desk of the issues and if the manager could give me a call asap. It's been over 48 hours and have not heard from management. I'm all about giving a business a second chance and will stay at the same room if the deficiencies are fixed. ”
“The stay was unpleasant, stay here for couple of time but won't return to stay here again anymore.
So LUCKY that there's wedding reservation that weekend, wedding family act like they book the whole resort and celebrate like at home which is quite annoying with the disturbing noises.
Great that staff exchange room after complain but this doesn't help in early morning in 5am due to the wedding ceremony starts 6am, more unknown people came in to the resort parked infront of the room without……