Pretty Bay Tours

The roof top bar and restaurant is absolutely lovely and at the right time of day very peaceful.

Great location , the only thing is the pool Closes at 6pm , not sure why , breakfast bar was amazing , staff very helpful but seemed very overwhelmed at the pool area with food and drinks .

The hotel itself was amazing - the pools, rooms and grounds. Fully booked but still not too many people. Breakfast was great too. Other reviewers complained about a few marks here and there, which is silly because it’s not a new property so naturally there will be small signs of wear and tear but I actually think it adds character. So in terms of the hotel itself 9/10. Where it lets itself down is the staff. The lady who booked us in and served us breakfast was 10/10, really warm and helpful (they should give her a pay rise!). The other staff werent a bit elusive. Maybe because there’s a spa in the hotel, the spa employees seem to do their own thing and aren’t helpful but even the other staff weren't great (I wasn’t asking for anything crazy, just a towel or a bowl etc). Also it seems that day spa customers are given better service but not the actual hotel guests. No one at any point asked us if we wanted drinks (except the lady who checked us in) which is strange as we would’ve spent a lot more money in there. Luckily there is a store less than a two minute walk away that is really well stocked next to a couple of places to eat (a Turkish restaurant and a stall that makes amazing sweet and savoury pastries that were super cheap). Overall I would go back as the hotel itself is beautiful but they really need to sort their staff out. Like I said because the store is so close it wasn’t a huge issue but the whole experience could’ve been a 10/10 with better staff and service!