普林森兰旅游套票 | 普林森兰机票+酒店优惠低至 4 折

Self-check but the staff are very laid-back :) Many times there is no one at the lobby to serve. Coffee machine is shut down in the lobby. Sparkling water is just normal still water. There was a staff being busy with another couple checking in ( while I got no assist at all when I check in ). I request to get my luggage and he asked me to sit down first. Waited 10 mins and turned out he’s forgot my request and freely chatting with the senior manager. I stood closer and the manager gave him a hint. Saw me but then continued to chat then slowly went to take a wrong luggage to me. No apologises whatsoever. It was late at 12am and I just wanted to m shower and sleep since I had a very early meeting. Meanwhile the (suppose) senior manager just bounces every request to others by saying : you can find my colleague. He just sat at the bar and drank while there were more than 1 group of guests in need. Not sure why and they did not clean our room at the second last night with the cleaning card hanged outside. ( we left in the morning ) Another room’s guest put their finished meal in the corridor for collection but it was there whole day/night. Good location and facilities but poor service.

Clean, safe and the location is very convenient going to the travel spots, transportation, food and shopping.

地理環境方面不錯、離市中心不太遠、附近有間 markethall 、裡面有各式各樣的小店。 服務方面酒店應考慮改善下面情況 : 酒店住客使用電梯時必須要用房卡拍打電子板才啓用到電梯、而每房只配置一張電子房卡、當房內兩位客人其中一位要到地面前台拿取支援物品時、便處於兩難困境、拿走電子卡房內的電全斷、不拿又啟動不了電梯