Providencia Vacations from $879

The shower and sink water had an bad odor to it. We were with out hot water for a few hours and then when the hot water came back it was coming out dirty. The main elevator broke during our stay and didn’t get repaired. The phone in our room didn’t work either. Other than the the views from the roof top pool were beautiful and the staff was very nice and tried to help the best they could.

Nice location with good restaurants close by. Room was clean and bed comfortable. Air conditioning however had an extensive repertoire of sounds. On reflection we should have asked for another room. I would not recommend rooms just around the corner from the lobby as noise levels in the morning can be annoying. Did not use the pool but lots of people including children were enjoying it. There is a bar located close to the pool. Breakfast not included however there is a good selection for dining in and staff were friendly. Unfortunately, although we pre-paid for the room, and paid an extra deposit of 1,000 pesos on checking in, we were asked two days before checkout for another deposit. We only went to the bar once, and had two breakfast bills. We felt that we were not trusted to pay the final balance. For this reason we will not be returning to this hotel.

Garden is beautiful and relaxing. The beds are comfortable. The staff is great.

Everything was good, except, they forgot to do cleanup while I was out and just remember until later. It might have been communication issue. By that time, I just wanted to rest and told to just clean the bathroom, the bed was fine.